FAQs

• Date of birth of Resident must indicate day, month and year in the relevant field.
• If the Resident provides documentary evidence of Date of Birth, then the Date of Birth is considered as “Verified”. When resident declares the DoB without any documentary evidence, then date of birth is considered as “Declared”.
• When the resident is unable to give exact date of birth and only age is mentioned by the resident or approximated by the verifier then only age is recorded. The software will automatically calculate year of birth in such case.
• The Verifier should check the entry in the Enrolment/Update Form and ensure that the resident has correctly indicated the date of birth as “verified”/”declared” or has filled his/her Age.

• Verify that the PoA contains the name and address. The Verifier should ensure that the name in the PoA document matches with the name in the PoI document. A difference in the name in PoI and PoA document is acceptable if the difference is only in spelling and/or sequence of first, middle and last name.
• The “care of” person’s name, if any, is usually captured for children and old age people living with parents and children, respectively. If not available, one can leave this Address line blank.
• Enhancement of address is allowed. The resident may be allowed to add minor fields such as House No., Lane No., Street Name, correcting typographic errors, minor changes/ corrections to pin code etc. to the address listed in the PoA as long as these additions/modifications do not alter the base address mentioned in the PoA document
• If the changes requested in Address Enhancement are substantial and change the base address that is listed in the PoA, the resident will be required to produce an alternate PoA or enrol through an Introducer.

• In the case of children below 5 years, “Name” and “Aadhaar Number” of one of the parents or guardian is mandatory. Parent/Guardian must produce their Aadhaar letter when enrolling children (or they can be Enroled together).
• In the case of an adult, no verification will be done for the information on parent or spouse. They are recorded for internal purposes only.

• Verify that the PoR document establishes relation between the Head of Family and the family member. Only those family members can be Enroled based on the relationship document (PoR), whose names are recorded on relationship document.
• Head of Family must always accompany the family member when the family member is getting Enroled.
• The verifier must also check the HoF details in the Enrolment/ Update Form in case of HoF based verification. HoF’s Name and Aadhaar Number in form should be verified against the Aadhaar letter.
• Ensure that in case of HoF based enrolments, the relationship details mentioned in the form are of the HoF only.

If the enrollee possesses and is willing to provide his/her Mobile Number and / or Email Address, these optional fields must be filled in. Verifier can inform the importance of these fields to the resident. UIDAI can get in touch with the resident using this information, if required, like in case of returned letters.

• UIDAI has provided Enrolment Centre Checklist to facilitate the Enrolment Agency in setting up enrolment stations and centres. Supervisor must use this list to ensure that all requirements are met for the centre that he/she is responsible for. He/she must fill and sign the checklist at the beginning of each enrolment centre and/or once every week (whichever is earlier). This checklist needs to be maintained for later review/audit at every enrolment centre by Registrar/UIDAI and their nominated performance monitors/agency.
• Supervisor is responsible for setting up of the laptop/desktop with Aadhaar client installed and tested, attached with all devices and printer cum scanners and ensure all equipment are in working condition to start Aadhaar Enrolments/Update.
• Ensure that the latest Aadhaar Enrolment client/Update software is installed.
• Ensure that the enrolment centre premises are neat and clean, hygienic, well maintained and safe from electric/fire hazards.
• Ensure that basic enrolment centre information as given below is displayed Mandatorily at each enrolment station(in local language and English):
  • Name of Registrar and Contact Number
  • Name of Enrolment Agency & Contact Number
  • Name, Code, and contact number of EA Supervisor at enrolment centres
  • Escalation Matrix for Raising Complaint against the Supervisor
  • Working hours and Holidays of the Enrolment Centre
  • UIDAI Help Line Number: 1947 and email id: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • List of Documents required for Aadhaar Enrolment/Update
  • Rate List for all the Aadhaar related services
• Supervisor will also make sure that the Aadhaar IEC material provided by the Registrar/UIDAI is properly displayed at the centre, as per UIDAI guidelines.
• Ensure that the behaviour of Operator and other staff at the enrolment centre is courteous towards the residents.
• Take charge where Operator is not able to handle dissatisfied resident to prevent unpleasant situations.
• Where uniforms are provided, make sure that staff wears uniform at enrolment centre so that if residents need help they can easily identify employees by their attire.
• Do not undertake enrolment operations at any locations without valid agreement with the Registrars.

• Supervisor must submit his/her “On boarding Form” along with the required documents to the Enrolment Agency which in turn submit the form to concerned “UIDAI Regional Offices” for verification.
• After verification Regional Offices will approve/reject the on boarding with the respective Enrolment Agency.
• Enrolment Agency will then add the Supervisor by taking his/her biometrics in the Aadhaar client software and provide a User Name & Password to operate the Enrolment Machine.
• Enroled User means user’s biometric details verification at UIDAI is successfully completed and stored in local database at the enrolment station.
• Supervisor must make sure that all the “Operators” are also on-boarded at the stations for local authentication.

• Supervisor also acts as an Operator, when required, in exigencies.
• Supervisor must be aware of latest guidelines & policies as regard to Enrolments & updates being released from time to time by UIDAI
• Supervisor administers the enrolment process at his/her enrolment centre. He/she ensures adherence to the UIDAI enrolment processes and guidelines at the centre and good quality of data captured.
• Supervisor must ensure that the residents who have come for Fresh Enrolment have never Enroled for Aadhaar by using “Find Aadhaar Facility”.
• Supervisor must ensure that the resident is well informed that his/her biometric will only be used for Aadhaar Enrolment/Update.
• Supervisor must ensure that the resident has filled the prescribed form for Aadhaar Enrolment/Update correctly and has brought all the Original Supporting documents for scanning.
• Supervisor must ensure only the required items are checked in case of any update, not the complete information to avoid duplicity of data collected e.g. if Address has to be updated only the Address Check Box should be selected others.
• Supervisor is required to “Sign off” every enrolment on Aadhaar client, where resident has a “biometric exception”.
• Supervisor must ensure that every Operator is aware of and has a print copy of the critical points to be reviewed at the station during Resident’s review of enrolment data.
• Supervisor must ensure that the Operator diligently reviews the data captured with resident for every enrolment/update and making corrections when pointed out by the resident.
• Supervisor must ensure that the Operator provides his/her biometric confirmation after every Aadhaar enrolment/update.
• Supervisor must ensure that Acknowledgement is being printed after every enrolment and dully signed by the resident.
• Supervisor must ensure that the Original Documents used as Proof of Identity/Proof of Relationship/Proof of Address/Proof of Birth and Signed Acknowledgement Slip is scanned for every enrolment.
• Supervisor can hold End of Day meeting at the centre for sharing learning of the day and issues faced.
• Supervisor must take stock of the centre at the end of the day and make arrangements for replacement of faulty devices, hardware and other logistics for smooth enrolments the next day.
• Check devices periodically for scratches, out of focus images, only partial images getting captured. In case any such problem is noticed, it should be reported to the concerned Enrolment Agency Manager/HQ and a change of equipment should be requested.
• Ensure all devices and computers are shut down and power is off to avoid accidents.
• Ensure security arrangements for devices and other equipments.
• Specific End of Day Reports is available on the client, for selected time period, to facilitate EA Operations. Supervisor can make use of these reports in managing day to day operations at the centre.
• Supervisor must ensure that staff at the centre observes the highest standards of ethics during the execution of Aadhaar Enrolment/Update and do not ask for any additional money except for the prescribed fee.
• Supervisor is also responsible for maintaining the confidentiality and security of the data collected during Aadhaar enrolments.

• Supervisor ensures twice a day data backup of all enrolment data to external hard disk as per UIDAI guidelines. Record date and station number where backup done to ensure that all stations are backed up and none is missed.
• Supervisor also ensures that enrolment stations are synched at least once in every 10 days.
• Supervisor manages timely data export of enrolment data for uploading to UIDAI server.
• Supervisor can maintain a register for data exported. Record date, station number and packets exported at each station for reconciliation purpose.

• Supervisor must Review all enrolments of the day, End of Day (EoD), to ensure that data entered in the Aadhaar client is correct for each resident. Supervisor may also deploy a fellow operator on-boarded on the machine for end of day review. However, the operator who did the enrolment cannot review his/her own packets.
• In case any error/logical mismatch are found in the data entered, inform the resident to come to the enrolment centre within correction time frame. Supervisor must sign off by giving his/her fingerprint after End of Day Review.
• Once correction is done to the resident's data, the Supervisor will again manually Approve/ Reject the Resident's packet put on Hold earlier for correction, with appropriate reason if rejected.

• The Supervisor cooperates with the UIDAI/Registrar’s monitors in performing monitoring and audit functions at the enrolment centre and answers their questions to the best of his/her knowledge. Supervisor details are recorded during performance monitoring and Supervisor also signs on the performance monitoring sheet along with the monitor.
• Supervisor ensures audit feedback, if any, is incorporated in process for continuous improvement of enrolment operations and data quality