What is the minimum passing mark in the certification exam?keyboard_arrow_down
The minimum passing mark in the certification exam is 65.
What is the fee for taking the certification exam?keyboard_arrow_down
- The fee for certification exam is Rs. 470.82 (including GST)
- The fee for re-exam is Rs. 235.41 (including GST).
Is certification exam/re-exam fee refundable?keyboard_arrow_down
No, the certification exam/re-exam fee is non-refundable.
If a candidate wants to take the re-exam, would he/she have to pay the fee again?keyboard_arrow_down
Yes, candidate needs to pay a fee of Rs 235.41 (including GST) every time he/she appears for the re-exam.
Whom should a candidate contact in case of facing any problem during registration process?keyboard_arrow_down
A candidate may contact the Helpdesk on Toll Free No.: 022-42706500 or send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Can Registrar/EA make Bulk Online Payment for Registration and Scheduling process of the candidates’ exam/re-exam?keyboard_arrow_down
Yes, Registrar/EA can make Bulk Online Payment for Registration and Scheduling process of the candidates’ exam/re-exam.
What is the validity of the certification exam fee?keyboard_arrow_down
The validity of certification exam fee is 6 months from the date of payment.
How will the certification exam be conducted?keyboard_arrow_down
Certification exam will be conducted in online mode at the specified exam center.
How many times can a candidate take the certification exam?keyboard_arrow_down
A candidate can take unlimited number of attempts before he/she passes the certification exam, with a gap of 15 days between subsequent attempts.
Who will issue the passing certificate? keyboard_arrow_down
The passing certificate will be issued by Testing and Certification Agency (TCA), presently M/s NSEIT Ltd., engaged by UIDAI.
Is there any validity of the certificate?keyboard_arrow_down
Yes, the certificate is valid for 3 years from the date of issue.
A candidate has cleared the certification exam and got the certificate, how can he/she get a job as an Aadhaar Operator?keyboard_arrow_down
After acquiring the certificate, a candidate is required to contact the Registrar, who issued the authorization certificate/letter, to get a job as an Aadhaar Operator.
Re-certification is required under what circumstances?keyboard_arrow_down
Re-certification is required under below-mentioned circumstances:
- In case of validity extension: Re-certification along with re-training is required for extension of validity of certificate and is applicable for the Operators already working in the Aadhaar Ecosystem.
- In case of suspension: If any Operator is suspended for a particular duration, Re-certification along with re-training is required after completion of suspension period.
When should an Operator take the re-certification exam?keyboard_arrow_down
Operator should take the re-certification exam within 6 months of the expiry of validity of the current certificate.
What will be the new validity of the certificate if an Operator passes the re-certification exam within 6 months of expiry of the current certificate?keyboard_arrow_down
The new validity date will be 3 years from the date of expiry of the current certificate.
If an Operator fails the re-certification exam, can he/she re-appear?keyboard_arrow_down
Yes, an Operator can re-appear for the re-certification exam after a gap of minimum 15 days.
If a candidate is already working under a Registrar/Enrolment Agency and wants to work with another Registrar/Enrolment Agency, what should he/she do?keyboard_arrow_down
If a candidate is already working under a Registrar/Enrolment Agency and wants to work with a different Registrar/Enrolment Agency, then he/she will have to appear for re-certification examination, duly authorized by the respective Registrar/Enrolment Agency.
Can a suspended Operator re-enter the Aadhaar Ecosystem?keyboard_arrow_down
After the completion of suspension period, suspended Operators can apply for re-training followed by Re-certification exam as per the TT&C Policy.
Is Training, Testing and Certification (TT&C) Policy applicable for Authentication Operators?keyboard_arrow_down
Yes, Training, Testing and Certification Policy is applicable for Authentication Operators. To know more, click on the below-mentioned link:
https://uidai.gov.in//images/TTC_Policy_2023.pdf
How can I retrieve lost/forgotten Aadhaar number where mobile number is linked with Aadhaar?keyboard_arrow_down
The lost/forgotten Aadhaar number can be retrieved online by visiting following link https://myaadhaar.uidai.gov.in/retrieve-eid-uid
Process: - Please select your requirement - Aadhaar/EID you want to retrieve- enter full name as in Aadhaar, mobile number/email linked with Aadhaar and Captcha, followed by OTP. After mobile OTP based authentication, the Aadhaar number/EID as per request will be sent through SMS to the linked mobile number. This service is free of cost.
How can I find my lost/forgotten Aadhaar number, in case mobile number is not linked with Aadhaar?keyboard_arrow_down
UIDAI provides multiple options to trace or retrieve your lost/forgotten Aadhaar number, even if your mobile/email id is not linked with Aadhaar.
Option 1: Aadhaar number can be retrieved with the help of operator at Aadhaar enrolment centre using "Print Aadhaar" service.
Aadhaar number holder to visit an Aadhaar enrolment centre in person.
Provide the following mandatory information: Name, gender, district or PIN code as per the Aadhaar generated enrolment.
In case the requirement could not be traced due to presence of multiple records, additional available demographic details such as year of birth, C/O, State etc. may also be provided for narrowing the search.
Please provide Biometric authentication using single fingerprint or single iris (RD device).
If match is found, operator will provide printout of the e-Aadhaar letter.
Operator can charge Rs.30/- for providing this service.
Option 2: Retrieving Lost/forgotten Aadhaar number by calling UIDAI Helpline number 1947
Stage 1
Call 1947 (Toll-free)
Provide Demographics details required by the executive, as per your request
If match is found EID will be provided on call by the executive. This service is free of cost.
Stage 2 (IVRS)
Call 1947 again. After selecting Language option – Key-in option 1 (request status) followed by option 2 (request of Aadhaar enrolment status)
Provide the available EID number of the Aadhaar generated enrolment to IVRS
Provide Date of Birth and PIN code as per the Aadhaar generated enrolment to IVRS
If match is found, IVRS shall communicate the Aadhaar number. This service is free of cost.
What is the process to get an Aadhaar letter, in case the same is misplaced or lost? keyboard_arrow_down
Option I: By visiting enrolment centre
- Aadhaar number holder to visit an Aadhaar enrolment centre in person.
- Provide the Aadhaar number or 28 digit EID available on the acknowledgement slip (14 digit number followed by date stamp- yyyy/mm/dd/hh/mm/ss format) as per the Aadhaar generated enrolment.
- Please provide Biometric authentication using single fingerprint or single iris (RD device).
- If match is found, operator will provide printout of the e-Aadhaar letter.
- Operator can charge Rs.30/- for providing this service.
Option II: Aadhaar holder can opt for the facility to order PVC card service available at https://myaadhaar.uidai.gov.in/genricPVC where the applicant to enter the 12 digit Aadhaar number or 28 digit EID and Captcha. This facility is available for Aadhaar holder who linked their mobile with Aadhaar or not. In case the mobile number of Aadhaar holder is linked, he shall be provided with provision to track the status of his order by providing AWB number.
I have lost my mobile number/ do not possess the number that I enrolled with Aadhaar. How should I submit my update request?keyboard_arrow_down
In case you have lost/do not possess the mobile number anymore that is registered with Aadhaar, you have to personally visit the nearest Aadhaar Seva Kendra for updation of mobile number.
Does submission of request guarantee update of demographic information?keyboard_arrow_down
Submission of information does not guarantee update of Aadhaar data. Changes submitted through Update Aadhaar online Service are subjected to verification and validation by the UIDAI and after validation only the change request is processed further for Aadhaar update.
Is there any fee involved for Online updation of address?keyboard_arrow_down
Yes, for online update of address you have to pay Rs. 50/- (including GST).
What details can I update through Update Aadhaar online Service?keyboard_arrow_down
Through this online portal, you can perform only Address and Document update.
For any other update, kindly visit the nearest Aadhaar Seva Kendra.
What changes can I do to my name in Aadhaar?keyboard_arrow_down
For minor corrections in your name or change in name, kindly visit nearest Aadhaar Seva Kendra.
How many times Aadhaar data can be updated?keyboard_arrow_down
Following limits are applicable for the update of Aadhaar information:
Name: Twice in Life Time
Gender: Once in Life Time
Date of Birth: Once in Life Time
What documents are required for Online Address Update?keyboard_arrow_down
How can I submit my supporting documents in case of Address Update online Service?keyboard_arrow_down
You will be prompted to upload scan/image of the supporting document in pdf or jpeg format in the Update Address online Service. Please upload correct supporting document for processing of your request. For certain documents like Passport, Rent and Property agreement, image of multiple pages would be required.
Can I update my local language through Update Aadhaar online Service?keyboard_arrow_down
At present you can not update your local language through online portal.
Can I update my date of birth through Update Aadhaar online Service?keyboard_arrow_down
At Present this feature is not supported by online portal, and to update Date of Birth (DoB) kindly visit nearest Aadhaar Seva Kendra with DoB proof document.
I have already updated Date of Birth in my Aadhaar once. Can I update/ correct it?keyboard_arrow_down
No. You can update your Date of Birth (DoB) only once. Further Dated of Birth (DoB) can be changed under exceptional circumstances, kindly call 1947 in this regard.
Will my Aadhaar number get changed after updation?keyboard_arrow_down
No, your Aadhaar number will remain same even after the update.
I want to cancel the update request. Will I be able to do it?keyboard_arrow_down
A resident can cancel the update request from the ‘Requests’ space in the myAadhaar dashboard until the request is picked up for further processing. If cancelled, the amount paid will be refunded to the account within 21 days
Where can I see all my update requests?keyboard_arrow_down
A resident can view his/her update requests inside the ‘Requests’ space inside the myAadhaar dashboard.
How do I add my father’s / husband’s name to my address?keyboard_arrow_down
Relationship details are a part of address field in Aadhaar. This has been standardized to C/o (Care of). Filling this is optional.
My online address update request got rejected for invalid documents. What does this mean?keyboard_arrow_down
Aadhaar update requests to be supported by valid/proper documents. In case the a valid document in the name of the applicant is not submitted along with the request, the same shall be rejected. Ensure to follow the below, before you submit a new update request.
1. The document should be a Valid document, as per document list https://uidai.gov.in/images/commdoc/26_JAN_2023_Aadhaar_List_of_documents_English.pdf
2. Document is in the name of the resident for whom update request is submitted.
3. Address details entered should match the address with the address mentioned in the document.
4. Image uploaded should be clear and colored scan of original document.
Are the service charges different for Aadhaar Seva Kendras?keyboard_arrow_down
No, the charges for Aadhaar Services are same across all the Aadhaar centres in the country including Aadhaar Seva Kendras .
For charges please refer : Aadhaar Enrolment & Update Charges
Can I reschedule/ cancel my appointment?keyboard_arrow_down
Yes, you can reschedule the appointment before 24 hours by logging into the appointment portal with the same mobile number/ email ID (as given earlier).
What services I can avail from Aadhaar Seva Kendra?keyboard_arrow_down
Aadhaar Seva Kendras provides all type of Aadhaar services such as
1. New Enrolment for all age group.
2. Update of any demographic Information (Name, Address, Gender, Date of Birth, Mobile number and Email Id).
3. Update of biometric information (Photo, Fingerprints and Iris Scans) .
4. Mandatory Biometric Update of children (attaining the age of 5 and 15 years).
5.Document update (POI and POA) .
6.Find & Print Aadhaar.
What are the timings of UIDAI ASKs (Aadhaar Seva Kendras)?keyboard_arrow_down
Aadhaar Seva Kendras are open all 7 days of the week excluding national/regional holidays. Normally it functions from 9:30 AM to 5:30 PM (IST).
Aadhaar Enrolment Centres other than UIDAI ASKs follow timings as defined by their respective registrars. Individuals seeking enrolment/ Aadhaar number holders may contact their nearby Aadhaar Enrolment Centre for more information.
What is Aadhaar Seva Kendra (ASK)?keyboard_arrow_down
‘Aadhaar Seva Kendra’ or ASK is a single-stop destination for all Aadhaar services for the residents. ASK offer dedicated Aadhaar enrolment and update services to residents in a state-of-the-art environment. The Aadhaar Seva Kendra offers a comfortable air-conditioned environment to residents. All ASK are wheelchair friendly and have special provisions to service the elderly and speciallyabled. More info on ASKs is available here: uidai.gov.in website.
Where can I find the list of UIDAI ASKs (Aadhaar Seva Kendras)?keyboard_arrow_down
A consolidated list of all functional ASKs is available at: Aadhaar Seva Kendra List
These ASKs are available in addition to Aadhaar Enrolment Centres already run by Banks, Post Offices, CSC, BSNL and State Governments.
What is Face Recognition?keyboard_arrow_down
UIDAI does not use face recognition method to identify Aadhaar number holders. However, based on available information in public domain, it is understood that face recognition is a process by which demographic information or biometric information like facial image of an individual is scanned by applicable technology for 1:N matching. A one-to-many (1:N) biometric matching system compares a person's captured biometric template e.g. facial image against all stored biometric templates i.e. all facial images in the system. Consent may/ may not be required to be obtained in Face Recognition. Therefore, it is important to discern the difference between face Authentication and Face Recognition.
What is Aadhaar authentication?keyboard_arrow_down
“Aadhaar Authentication” is a process by which the Aadhaar number along with demographic information (such as name, date of birth, gender etc) or biometric information (Fingerprint or Iris) of an individual is submitted to UIDAI’s Central Identities Data Repository (CIDR) for its verification and UIDAI verifies the correctness of the details submitted, or the lack thereof, on the basis of information available with it.
What is Face Authentication?keyboard_arrow_down
1. UIDAI uses face authentication as a process by which an Aadhaar number holder's identity can be verified. A successful face authentication confirms that your physical face which is being scanned for verification matches the one which was captured at the time of enrolment when your Aadhaar number was generated. A successful face authentication confirms that you are who you claim to be.
2. Face authentication is based on a 1:1 matching which means that the facial image captured during authentication is matched with your facial image which is stored in the Repository against your Aadhaar Number, which was captured at the time of enrolment.
3. Face authentication is consent based.