Training for Enrolment Ecosystem
UIDAI’s mandate is to provide a unique Aadhaar number to all the residents of India. For such a diverse and collaborative effort of successfully building the residents’ database, uniformity of enrolment process across the entire eco-system of Registrars is very necessary. Achievement of such uniformity requires that the team involved in the enrolment process at the field level is trained thoroughly to accomplish the job of enrolment.
To address this need, UIDAI has developed a comprehensive Training Delivery Methodology and Training Content for all stakeholders. UIDAI believes that apart from training there has to be a mechanism to assess the person’s skill and proficiency to work as enrolment staff. Considering this, UIDAI has prescribed mandatory Testing & Certification for enrolment personnel to ensure adherence to quality aspects.
Training for the Enrolment Staff is provided mainly by the Registrar and Enrolment Agency to ensure quality of Enrolment and make them aware of all the processes involved in the Enrolment Eco System. Regional Offices (ROs) of UIDAI also deliver need based training through various programs like Classroom Training, Master Trainer’s Training/TOT and Orientation /Refresher program of EA staff. Mega Training Camps are also conducted by ROs to create large pool of Enrolment Staff.
There are other stakeholders including Officials from PRI/ULB, District Level Officers (DLOs), Introducer and Verifier which need to be sensitized about the Aadhaar Program and their Role in Aadhaar Enrolment Process. From time to time, ROs organize various programs for these stakeholders.
The main objectives of the training are to make Enrolment Staff understand how to setup and manage an Enrolment Centre, use various devices required for enrolment, familiarizing audience with the Aadhaar Enrolment Client and how to handle exceptional cases through these programs.
The training content for self-study is available at our website for Enrolment Staff and other Stakeholders.
Training Material for Various Stakeholders
Training material in PDF format is available below for the Operators/Supervisors and CELC Operators to understand the complete UIDAI Enrolment eco-system and get detailed knowledge about their role in UIDAI.
Qualification, Roles and Responsibilities
For Verifier and Introducer
For Panchayati Raj Institutions/Urban Local Bodies
ForDistrict Level Officers
Film based training is a proven methodology to train the frontline staff effectively. UIDAI has developed 2 training films to train the operators/supervisors and residents. A training module has also been developed around the operator’s film, which may be used by any trainer interacting with the operators/supervisors.File NameDurationPlay
Master Trainer’s Training/TOT
Master Trainer’s Training program or TOT (Training of Trainers) programs is intended to create a pool of trainers and to refresh their learning from time to time. These trainers impart training to various stakeholders in the Aadhaar ecosystem such as Enrolment agency staff, the members of Panchayati Raj Institutions and Urban local Bodies (PRIs and ULBs), District level officers (DLOs).
During phase 1 of Aadhaar enrolments the focus was on identifying and training the trainers so that they could deliver various training programs under Aadhaar program. The training programs delivered by these trainers focus on building skills and bridging knowledge gaps on one hand and sensitizing the members of local body and district level officials on the other. .In phase 1 over 200 such trainers were trained in 6 Master Trainer’s Training Program.
Some adjustments have been made to the Master Trainer’s Training Program in phase 2. The changes have been made in the delivery, content updating methodology, selection of participants for the TOTs and the duration of the program. To ensure that the trainers are proficient in the local languages and are aware of field learning at local level, ROs have been given the responsibility of anchoring the programs in their respective States & UTs. The ROs can identify the trainers from training agencies empanelled by UIDAI, from the EAs and RO’s own resources such as SSAs, PSAs and ADGs. Also, the trainers can be from ATIs and other state/district level institutions and representatives of Registrar. The programs are to be conducted more frequently so as to ensure that the identified trainer’s stay updated. The duration has also been reduced to 1-2 days as all the identified resources already possess the basic knowledge about Aadhhar’s processes and systems. The ROs can also consider involving the field coaches under recently started Aadhaar Field Performance Coaching (AFPC) in the TOTs. The TOTs may be conducted in classroom and in virtual mode as the need be. This arrangement will enable quick roll out of orientation/refresher and other training programs and include larger number of participants in these programs. Pool of trainers trained in the TOTs will be available to the ROs to conduct program thus offering benefits of the scale and size. Also it will enable the ROs to train Operators/supervisors on systems processes specific to a particular registrar thus achieving the objective of customization.
Orientation/Refresher program of EA staff
Orientation /refresher training was introduced by UIDAI to staff of EA involved in enrolment process. The program would continue in Enrolment phase -2. The ROs would continue anchoring these programs.
Since these programs are meant for a target group that has a reasonably sound foundation, the duration of the program is kept 1 day. The program is being conducted in class room mode . In phase 2 the program should be conducted in a manner that each EA supervisor receives this training at least once in a quarter. The programs is conducted in the premises of ROs or some other place such as state training institutes etc.. As regards resource person to impart refresher training, it is conducted by trainers trained in Master Trainer’s Training programs. Supervisors participating in the refresher/orientation program shall be assessed and certified on their learning during the workshop.
PRI/ULB and DLO Programs
Panchayati Raj and Urban Local bodies have an important role under Aadhaar program. The members of these bodies act as opinion leaders and influencers and play an important role in mobilizing the residents. Apart from this they act as introducers and also help ensure smooth enrolment activity at the enrolment centres. To sensitize and educate the PRI and ULB members about their role in Aadhaar program a half a day program has been prepared. The module is available on the website. The program has been translated in local languages by various ROs and many such programs have been organized already.