Grievances Redressal

Grievances at UIDAI are received through following channels:

Through UIDAI Contact Centre

UIDAI has set up a Contact Centre for handling queries and grievances related to Aadhaar Enrolment, Updation and other services. At the enrolment centre, the Enrolment Operator gives a printed acknowledgement slip to the resident after the enrolment process which contains the EID(Enrolment Number). By using the EID a resident can approach UIDAI Contact Centre on following channels.

Contact Centre Details
phone Toll free :1947
emailThis email address is being protected from spambots. You need JavaScript enabled to view it.

Resident portal - File a Complaint

By Post

Grievances are received in UIDAI HQ and ROs through post/hardcopy. The grievances are examined and then forwarded in hardcopy to concerned Regional Office/ Concerned Section at HQ after approval of Deputy Director, who is Public Grievance Officer at UIDAI. The concerned Regional Office/Concerned Section disposes the grievance by replying directly to the complainant under intimation to the grievance cell, UIDAI, HQ. Interim replies, if required, are given by the concerned Regional Office/concerned Section at HQ.

Grievances received through Public Grievance Portal of the Government of India

Grievances are received in UIDAI through the Public Grievance Portal pgportal.gov.in. There are following modes within Public Grievance Portal :

  • DPG (Directorate of public grievances),
  • DARPG (Department of Administrative reforms & Public Grievances)
  • Parent Organization,
  • Direct receipts,
  • President’s Secretariat,
  • Pension,
  • Minister’s office,
  • P.M’s Office.

The grievances are examined and then forwarded online to concerned Regional Office/ Concerned Section at HQ after approval of Deputy Director, who is the Public Grievance Officer at UIDAI. The concerned Regional Office/Concerned Section disposes the grievance online. Interim replies, if required, are given by the concerned Regional Office/concerned Section at HQ.

Through email

Many times, grievance is received through e-mails by UIDAI officials. These emails are examined and forwarded to concerned Regional Office/Concerned Section at H.Q. The concerned R.O/Section at H.Q disposes the grievance by replying the complainant over e- mail under intimation to the grievance cell.