FAQs

The Categories of Aadhaar Operators are mentioned below:

1.  Aadhaar enrolment and update Operator/ Supervisor.
2. Quality Check/ Quality Audit (QA/QC) Operator /Supervisor.
3. Manual de-duplication (MDD) Operator /Supervisor.
4. Grievance Redressal Operator (GRO).
5. Authentication Operator.
6. Customer Relationship Management (CRM) Executive

Training of Authentication Operators falls under Regulation 14 (f) of the Aadhaar (Authentication and Offline Verification) Regulations, 2021.

Following are the primary functions of Training Testing and Certification Division: 

• Conceptualizing and formulating Capacity Building Initiatives, for Aadhaar Operators, in order to strengthen Aadhaar Ecosystem.
• Conducting Certification and Re-certification Exams for Aadhaar Operators.

The new validity date will be 3 years from the date of expiry of the current certificate.

Operator should take the re-certification exam within 6 months of the expiry of validity of the current certificate.

Re-certification is required under below-mentioned circumstances:

1.  In case of validity extension: Re-certification along with re-training is required for extension of validity of certificate and is applicable for the Operators already working in the Aadhaar Ecosystem.
2.  In case of suspension: If any Operator is suspended for a particular duration, Re-certification along with re-training is required after completion of suspension period.

After acquiring the certificate, a candidate is required to contact the Registrar, who issued the authorization certificate/letter, to get a job as an Aadhaar Operator.

A candidate can take unlimited number of attempts before he/she passes the certification exam, with a gap of 15 days between subsequent attempts.

The validity of certification exam fee is 6 months from the date of payment.