FAQs

Make sure that the individual seeking to enrol/update has original documents for verification.
The documents produced by the individual seeking to enrol/update for Aadhaar enrolment/Update must be in the list of approved documents only.
The format is for certificate to be issued by officials/ institutions (only those that are recognised in the UIDAI’s valid list of documents) for Proof of Address is as per Appendix A/B.
Verifier can refuse verification, if they suspect forged/altered documents.
Verify Name, Date of Birth, Address, and Relationship Details against PoI, PDB, PoA, PoR, respectively.
Name
PoI requires a document containing the individual's seeking to enrol/update name and photograph. Verify that supporting document has both.
If any of the PoI document submitted does not contain the photograph of the individual seeking to enrol/update, then it will not be accepted as a valid PoI.
Confirm the name in the document by asking the applicant his/her name. This is to ensure that the individual seeking to enrol/update is providing own documents.
The name of the person should be entered in full. It should not include salutations or titles like Mr., Miss, Mrs., Major, Retd., Dr. etc
It is very important to write the person’s name very carefully and correctly. For example, the respondent may tell that his name is V. Vijayan whereas his full name may be VenkatramanVijayan and similarly R. K. Srivastava’s full name may actually be Ramesh Kumar Srivastava. Similarly, a female enrollee may tell her name as K. S. K. Durga while her full name may be Kalluri Surya Kanaka Durga. Ascertain from her/him the expansion of her/his initials and check the same in the documentary evidence produced.

If two documentary proofs produced by the enrollee have variation in the same name (i.e., with initials and full name), the enrollee’s full name should be recorded.
Sometimes the infants and children may not have been named yet. Try to ascertain the intended name for the child by explaining to the enrollee the importance of capturing the name of the individual for allotting UID.
Proof of Date of Birth(PDB)):
Date of birth of individual seeking to enrol/update must indicate day, month and year in the relevant field.
If the individual seeking to enrol/update provides documentary evidence of Date of Birth, then the Date of Birth is considered as “Verified”. When individual seeking to enrol/update declares the DoB without any documentary evidence, then date of birth is considered as “Declared”.
When the individual seeking to enrol/update is unable to give exact date of birth and only age is mentioned by the individual seeking to enrol/update or approximated by the verifier then only age is recorded. The software will automatically calculate year of birth in such case.
The Verifier should check the entry in the Enrolment/Update Form and ensure that the individual seeking to enrol/update has correctly indicated the date of birth as “verified”/”declared” or has filled his/her Age.
Residential Address:
Verify that the PoA contains the name and address. The Verifier should ensure that the name in the PoA document matches with the name in the PoI document. A difference in the name in PoI and PoA document is acceptable if the difference is only in spelling and/or sequence of first, middle and last name.
The “care of” person’s name, if any, is usually captured for children and old age people living with parents and children, respectively. If not available, one can leave this Address line blank (as its optional).
Enhancement of address is allowed. The individual seeking to enrol/update may be allowed to add minor fields such as House No., Lane No., Street Name, correcting typographic errors, minor changes/ corrections to pin code etc. to the address listed in the PoA as long as these additions/modifications do not alter the base address mentioned in the PoA document
If the changes requested in Address Enhancement are substantial and change the base address that is listed in the PoA, the individual seeking to enrol/update will be required to produce an alternate PoA.
Relationship Details:
In the case of children below 5 years, “Name” and “Aadhaar Number” of one of the parents or guardian is mandatory. Parent/Legal Guardian must produce their Aadhaar letter when enrolling children (or they can be Enroled together).
In the case of an adult, no verification will be done for the information on parent or spouse. They are recorded for internal purposes only.
Head of Family(HoF):
Verify that the PoR document establishes relation between the Head of Family and the family member. Only those family members can be Enroled based on the relationship document (PoR), whose names are recorded on relationship document.
Head of Family must always accompany the family member when the family member is getting Enroled.
The verifier must also check the HoF details in the Enrolment/ Update Form in case of HoF based verification. HoF’s Name and Aadhaar Number in form should be verified against the Aadhaar letter.
Ensure that in case of HoF based enrolments, the relationship details mentioned in the form are of the HoF only.
Mobile Number, Email address:
If the enrollee possesses and is willing to provide his/her Mobile Number and / or Email Address, these optional fields must be filled in. Verifier can inform the importance of these fields to the individual seeking to enrol/update.

For enrolment, applicant will bring his/her Original documents/ Attested Photocopies along with filled Aadhaar Enrolment/Update Form. Verifier must verify the information mentioned in the supporting documents with the information mentioned in the Aadhaar Enrolment/Update Form. Verifier also checks that the names of the documents captured in the enrolment form are correct and same as the original documents produced by the applicant

Verifier’s needs to ensure that Enrolment/Update Form is filled completely and correctly as per UIDAI enrolment process. No mandatory field should be left blank and applicants should be encouraged to fill optional fields like mobile number and email address.
Verifier will sign and stamp the Enrolment/Update Form after verification. If stamp is not available, the verifier can sign and put his/her Name. The individual seeking to enrol will then go to the Enrolment Agency Operator for getting Enroled.
However, if the Aadhaar number holder is Enroled and has come for Correction for a particular demographic field, the applicant need not enter all details in the Form. The Aadhaar number holder must provide his/her original Enrolment Number, Date and Time (together known as EID)/UID/, his/her Name and the field which needs correction.
Verifier will only verify if it is one of the fields requiring verification of documents. Verifier will use the same UIDAI verification guidelines as used during applicant enrolment.

The Verifier must be physically present at the enrolment centre, and monitor the Enrolment Centre performance and provide immediate information to UIDAI and Registrar on process deviations and malpractices at the enrolment centre.

A Supervisor is employed by an Enrolment Agency to operate and manage enrolment centres. It is mandatory to have one Supervisor at each Enrolment Centre. To qualify for this role, the person should satisfy the following criteria:

The person should be of age 18 years and above

Before starting work as a Supervisor:

The Operator will scan Originals of each of the documents below depending on the type of enrolment:

Enrolment Form – For each Enrolment
PoI, PoA – For document based enrolments
Proof of Date of Birth (PDB) document – For Verified Date of Birth
PoR – For Head of Family Based Enrolments
Acknowledgement cum Consent – For each Enrolment after Operator and Applicant's signature

The documents are scanned in a sequence and all document scans are standard size (A4).
Make sure that the desired portions (the data entered during Aadhaar enrolment) of the document are visible clearly in the scan and the document pages do not overlap.
Each scanned page must be legible and without any marks due to dust and scratches. Remove the previous scan and re- scan a document where required.
Once all document pages are scanned, the Operator can see and check the total no. of pages scanned and confirm that all pages are scanned.
Return all the original documents and Enrolment Form to the applicant Also handover the acknowledgement cum Consent to the applicant.

The Operator will then authenticate himself/ herself to sign-off the data captured for the applicant.
Do not allow anyone else to sign for an enrolment that you have done. Do not sign for enrolments done by others.
Operator will get the Supervisor to Sign Off in case enrolee has biometric exceptions
In case the verification type is selected as HOF, get the HOF authentication.

Operator can select the local language of the region, if required he may change language for Language only update requests.

Take Applicant's signature on consent and file the same along with applicant's other documents.
Sign and Provide Acknowledgement to applicant The acknowledgement is a written confirmation of the applicant getting Enroled. It is important for the applicant as it carries the enrolment number, date and time that the applicant will need to quote when interacting with UIDAI and its Contact centre (1947) for information on his/her Aadhaar status.
The enrolment number, date and time are also required if any correction in the applicant's data is required to be done using update process. Thus the operator must make sure that the acknowledgement and consent printed is clear and legible.
While handing over the acknowledgement to the applicant the Operator must inform below to the applicant.
The Enrolment Number printed on acknowledgement is not the Aadhaar number and that the applicant's Aadhaar number will be communicated through a letter subsequently. This message is also printed in acknowledgement.
The applicant must preserve his/her and the children’s Enrolment Acknowledgement Slip for future reference.

To know the Aadhaar Generation Status they can call the Call Centre or log on to e-Aadhaar portal/Aadhaar Portal/website.
Aadhaar number will be delivered by the local post office to the address provided at the time of enrolment.

The Operator must show the data entered to the applicant on a monitor facing the applicant and if required, read out the content to the enrollee, to ensure that all details captured are correct. During Review of the enrolment data with applicant, Operator must read out critical fields to the applicant before finishing enrolment.
The Operator must reconfirm the following fields:
Spellings of Applicant's Name
Correct Gender
Correct Age/Date of Birth
Address – Pin Code; Building; Village/ Town /City; District; State
Relationship Details – Parent/Spouse/LegalGuardian ; Relative Name
Accuracy and Clarity of Photograph of the individual seeking to enrol/update
Mobile Number & Email ID
In case of any errors, Operator must correct recorded data and review again with the applicant. If no corrections are required, individual seeking to enrol/update will approve the data.

Biometric Data Capture Guidelines:

Check applicant's eyes and fingers for fitness (missing/amputated). If the applicant has any deformities due to which it is not possible to take fingerprints/iris, these also have to be captured as a biometric exception.
Check and indicate Biometric Exceptions in the software, only where applicable. Do not mark biometric exceptions where biometrics can be captured. It will be treated as ‘fraud’ and invite strictest penalty.
In case of Biometric exception, always take the Exception photograph of the applicant showing individual’s seeking to enrol/update face and both hands, irrespective of the type of exception.
The enrolee may not be in a position to keep herself / himself in correct posture for reaching biometric instruments or for photograph due to old age or sickness. In such cases the operator should arrange to take the biometric data by moving the equipment close to the enrole.
If the finger/iris of the applicant has a temporary damage and it is not possible to capture the biometric, the applicant should come later once temporary damage is resolved.
Capture Biometrics - Facial Image, IRIS and Fingerprints for all the applicants above 5 years in age.
In case of children who are below 5 years in age, only Facial Image and authentication by one of the parent’s/legal guardian is to be captured.

Guidelines for Facial Image Capture

Enrolee Position: For capturing facial image, it is advisable for the operator to adjust the camera instead of the Enrole to position herself/himself at the right distance or in the right posture. Frontal pose needs to be captured i.e. no head rotation or tilt. The applicant should be instructed to be seated properly with their back upright and their face towards the camera.
Focus: The capture device should use auto focus and auto-capture functions. The output image should not suffer from motion blur, over or under exposure, unnatural colored lighting, and distortion.
Expression: Expression strongly affects the performance of automatic face recognition and also affects accurate visual inspection by humans. It is strongly recommended that the face should be captured with neutral (non-smiling) expression, teeth closed, and both eyes open and looking into the camera.
Illumination: Poor illumination has a high impact on the performance of face recognition. Proper and equally distributed lighting mechanism should be used such that there are no shadows over the face, no shadows in eye sockets, and no hot spots. No light exactly above the enrolee should be used since it can cause shadows. Light should be diffused and placed in front of the enrolee so that there are no shadows under the eye.
Eye Glasses: glasses should be taken off before taking the photograph.
Accessories: Use of accessories that cover any region of the face is not permitted. For example, women in purdah would have to reveal the full face before the photograph is taken. Similarly women in Ghoonghat would have to clearly reveal the full face before the photograph can be captured. The head may remain covered but the full face contour should be visible.
Further, accessories like turban/head gear are also allowed as religious/ traditional practices.
However, accessories like eye patches are allowed due to medical reasons. This would also mean an exception needs to be recorded for Iris, because only one Iris can be captured.
Operators need to be trained to obtain the best possible face images that satisfy requirements. Even if the quality flag is green but the Operator is able to judge that a better picture can be taken, then same should be attempted. However, it should be borne in mind that recapture should not become harassment for the applicant.
For children, it is acceptable that the child sits on parent’s laps, but it needs to be ensured that parent’s face is not captured along with child’s face. The background may get rejected due to non white screen in case of children but two faces should not get captured in one picture.
Actionable feedback needs to be checked for captures that fail. Some of the actionable feedbacks in software are:
No face Found
Enrolee too far
Enrolee too close (eye distance in input image is greater than one third of image width)
Pose (Look Straight)
Insufficient lighting
Very low face confidence (faceless, object not identified as human face)
Non-uniform lighting (of face in output image)
Incorrect background (in output image)
Insufficient lighting (bad gray values in face area of output image)
If any biometric exceptions have been specified on the demographic screen, these should be captured as photographs on the Photograph screen.
Only facial image is captured for children below 5 years. Iris and fingerprint screens will not get activated for children below 5 years

Guidelines for Capturing Fingerprints

The images of all the ten fingers are to be captured. The fingerprints must be captured in the sequence of slaps of four fingers of left hand, right hand followed by the two thumbs.
The fingers have to be positioned correctly on the platen to enable capture. There should be no direct light shining on the platen. Use the Indicators on fingerprint devices for positioning of fingers. The fingers should be placed in right direction on the device. Please consult the manufacturer manual incase of any doubt or else consult the supervisor.
Use a lint free cloth periodically to clean the platen of the finger print device for good finger print capture
Check devices periodically for scratches, out of focus images, only partial images getting captured. In case any such problem is noticed, then report to your Supervisor/EA and request for change of equipment.
Fingerprints cut off, wet/smudged fingerprint; very light prints due to insufficient pressure will result in poor quality. The applicant's hands should be clean (no mud, oil etc.). Ask applicant to wash hands with water and soap, if necessary.
The fingers should not be excessively dry or wet. Moisten with a wet cloth or dry finger with a dry cloth
The Enrollee should be requested to place all four fingers of the left hand/right hand/two thumbs to platen of the fingerprint scanner for the four-finger capture to ensure good contact and maximize the area of the captured fingerprints. Ensure that the fingers are placed flat and till the top joint of the finger is placed well on the scanner. The top of the fingers should be within the platen area and not outside the defined area.
If automatic capture does not happen, the operator should force the capture when force capture tab is enabled in the enrolment software.
The operator should check the actionable feedback when capture fails. Some actionable feedbacks provided by software are:
Number of fingers present does not match with expected number of fingers
Finger not positioned correctly
Too much Pressure (duty cycle)
Too little pressure
Central region missing
Excessive moisture (wetness)
Excessive dryness
The operator should visually check the image for quality and for typical problems. In case there are problems go back to steps above to retry the capture.
When image quality is pass or if maximum number of captures are exhausted, move on to the next step
Fingerprints are best captured in standing position
In case of additional fingers, ignore the additional finger and capture the main five fingers.
Make sure your own fingerprints do not get mixed with the applicant's fingerprints. Operators can carefully put small pressure on the applicant's fingers to capture the fingerprints but always make sure not to mix your own fingerprints.

Guidelines for Capturing Iris

The operator and not the Enrollee will handle the capture device, generally.
Children can be told that it is like taking photos/pictures so that they are not apprehensive.
The Enrollee will be required to sit in a fixed position, like taking a portrait photograph.
The software is able to measure the iris image quality. An initial image quality assessment would be done to provide feedback to the operator during the capture process. The software alerts the operator with actionable feedbacks, if the captured iris image is of insufficient quality. Some actionable feedbacks provided by software are:
Occlusion(significant part of iris is not visible)
Iris not in focus
Gaze incorrect(individual seeking to enrol/update looking away)
Pupil dilation
The iris capture process is sensitive to ambient light. No direct or artificial light should directly reflect off Enrolee’s eyes.
The device should be held steady. In case device requires to be held by individual seeking to enrol/update, the enrolment operator/supervisor may help the applicant to hold the device steady.
Table light used for facial image capture should be switched off during iris capture. Direct sunlight or any other bright light shining on applicant's eye will create reflections and result in poor quality image.
Operator must instruct the applicant to look straight into the iris scanner, open eyes wide open (one easy way to do this is to ask the applicant look angry or stare) and do not blink during iris capture. Applicant has to be stationary.
If applicant is experiencing difficulty during Iris scan and recapture is required, then the operator may navigate to next screen to capture other details and then return to Iris capture. This will relax the applicant from constant pressure to keep eyes wide open during iris capture.
The Operator needs to be patient during capture and wait for the device response instead of scrolling, navigating back and forth on screen.

Demographic Data Capture Guidelines:

Enter the Demographic details of the applicant from the verified Enrolment/Update Form.
In case of Aadhaar Update, only the fields which need to be updated should be marked and filled.
Encourage the applicant to add mobile number and email ID in the form.
Pay attention to Data Aesthetics during demographic data capture. Avoid improper use of spaces, punctuation marks, capital & small letters during data capture.
Avoid use of un-parliamentary language & transliteration error.
Leave those non-mandatory fields blank where no data is provided by applicant. Do not enter N/A, NA etc. in fields where applicant has not provided any data.
FillingC/o field with Father / Mother / Husband / Wife / Guardian field is not mandatory for applicant.
In case of children below the age of 5 years the parents’ or legal guardian’s name and Aadhaar Number shall be mandatorily recorded.
It is not compulsory for only father’s name to be recorded against the ‘parent’s name.’ Mother’s name can alone be recorded for the ‘parent’s guardian’s’ name if so desired by the parent.
Enrolment of the parent is mandatory prior to the child. If the child’s father /mother / guardian has not Enroled or does not possess Aadhaar Number at the time of enrolment, the enrolment of that child cannot be done.
For Head of Family (HoF) based verification Name, Aadhaar Number of HoF and Relationship Details of the family member to HoF are mandatory details to be entered.

An Operator is employed by an Enrolment Agency to execute enrolment at the enrolment stations. To qualify for this role, person should satisfy the following criteria:

The person should be of age 18 years and above.
The person shall be 10+2 pass and should preferably be a graduate.
The person should have been Enroled for Aadhaar and his/her Aadhaar number should have been generated.
The person should have a basic understanding of operating a computer and should be comfortable with local language keyboard and transliteration.
The person should have obtained “Operator Certificate” from a Testing and Certification Agency appointed by UIDAI.

Sub-Contracting of Enrolment Work by EAs is not allowed.