What are the grievance redressal channels in UIDAI?

UIDAI has set up a Contact Centre for handling queries and grievances related to Aadhaar Enrolment, Updation and other services. At the enrolment centre, the Enrolment Operator gives a printed acknowledgement slip to the resident after the enrolment process which contains the EID(Enrolment Number). By using the EID a resident can approach UIDAI Contact centre on following channels.
  • Contact Centre Detail
    • Voice – 1947
    • Email - This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Resident portalFile a Complaint

In addition to above, grievances may be lodged through following channels:

  • By post: Grievances may be lodged in UIDAI HQ and ROs through post/hardcopy. The grievances are examined and then forwarded to concerned Regional Office/ Concerned Section at HQ after approval of Assistant Director General, who is Public Grievance Officer at UIDAI. The concerned Regional Office/Concerned Section disposes the grievance by replying directly to the complainant under intimation to the grievance cell, UIDAI, HQ. Interim replies, if required, are given by the concerned Regional Office/concerned Section at HQ.
  • Through Public Grievance Portal of the Government of India: Grievances may be lodged in UIDAI through the PG portal pgportal.gov.in

    The grievances are examined and then forwarded online to concerned Regional Office/ Concerned Section at HQ after approval of Assistant Director General, who is the Public Grievance Officer at UIDAI. The concerned Regional Office/Concerned Section disposes the grievance online. Interim replies, if required, are given by the concerned Regional Office/concerned Section at HQ.