Enrolment & Update

Yes, Enrolment/Update request may go to other authorities(state) for verification.

No, Aadhaar issued to Resident Foreign National will be valid till:
1. Validity of VISA/Passport.
2. In case of OCI card holder and Nationals of Nepal and Bhutan validity will be 10 years from the date of enrolment.

Resident Foreign National seeking enrolment to visit designated Aadhaar enrolment centre and submit a request in requisite enrolment form alongwith valid supporting documents.

The enrolment operator shall capture the following information during the course of enrolment:

Residential Status : (resided in India for 182 days or more in 12 months immediately preceding enrolment application)
Mandatory Demographic information: (Name, Date of Birth, Gender, Indian Address and email)
Optional demographic information: (mobile number)
Biometric Information: (Photo, Finger Prints and both Iris)

Type of documents presented: [valid foreign passport and valid Indian VISA/Valid OCI card / Valid LTV is mandatory as Proof of Identity (PoI)] (Passport of Nepal/Bhutan for nationals of Nepal/Bhutan. In case passport is not available, following two documents to be submitted:
(1) Valid Nepalese/ Bhutanese Citizenship Certificate (2) Limited validity Photo Identity Certificate issued by Nepalese Mission / Royal Bhutanese Mission in India for stay of more than 182 days.
And Proof of Address (PoA) as specified in the list of valid supporting documents.
The details submitted through enrolment can be confirmed with the concerned authorities during processing of enrolment.

Yes, resident foreign nationals who resided in India for 182 days or more in 12 months immediately preceding enrolment application can enrol for Aadhaar by submitting demographic details (supported by valid documents) and biometrics details. Resident Foreign National to apply in a requisite form for enrolment. Link for enrolment and update forms - Enrolment & Update Forms

The list of valid supporting documents for enrolment and update is available at List of Supporting Document

Individual seeking enrolment has option to decide which address to be recorded in Aadhaar for which valid POA document is available.  The Aadhaar Letter will be delivered on the Address registered in Aadhaar.

Yes. The  individual seeking enrolment is allowed to add minor fields to the address mentioned in the PoA document as long as these additions/modifications do not alter the base address mentioned in the PoA document. If the changes required are substantial and change the base address,  document with correct address to be provided as POA.

Yes. The family entitlement document is accepted as Proof of Identity/Address for enrolment of family members as long as the photograph of Head of the Family and family members is clearly visible on the document.

The individual seeking enrolment should ensure following:
1. Eligibility for enrolment for Aadhaar (Resided in India for 182 days or more in 12 months immediately preceding enrolment application, not applicable for NRI).
2. Ensure that the information provided is correct and supported by valid document.
3. Present valid supporting documents POI,POA,POR and PDB (in case of verified DOB) in original for enrolment.
Birth certificate as PDB/POR is mandatory for child born on or after 01-10-2023.
4. Fill in the specified enrolment form and submit alongwith valid supporting documents to the operator. Enrolment and Update form can also be downloaded from (Enrolment & Update Forms)
5. Ensure that your demographic data (name, address, gender and date of birth) is captured correctly as per the enrolment form, in both English and Regional language before signing the acknowledgement slip. You can request the operator for correction of data before completing the enrolment.

Aadhaar generation involves various quality checks. Therefore, there are chances that your Aadhaar request got rejected due to quality or any other technical reason. If you have received SMS that your Aadhaar request has been rejected, it is recommended to re-enrol yourself.

There are chances that your Aadhaar has been generated but you have not received the Aadhaar letter by post. In this case, it is recommended to get your Aadhaar status checked, for all your EIDs, by clicking on “Check Enrolment & Update Status”  or by visiting the nearest Aadhaar Enrolment centre.
In case your Aadhaar already generated you can download eAadhaar by visiting at (Download eAadhaar) 

Yes, the online downloaded e-Aadhaar letter has the same validity as that of the original.

No, it is not mandatory to provide a mobile number or email id for Aadhaar enrolment of Resident Indian (email is mandatory for NRI and Resident Foreign National).
But it is always recommended to provide a mobile number and email id so that you get updates regarding your Aadhaar application status and can get a number of services based on Aadhaar through OTP-based authentication.

No, you have to personally visit the Aadhaar enrolment centre for getting yourself Enroled as your Biometrics will be captured.

No, you have to personally visit Aadhaar Enrolment Centre for getting yourself enrolled as your biometrics will be captured.

Yes,  refund shall be processed on cancellation of the booked appointment.  After processing the refund, the amount usually gets credited back to the user account in 7-21 days. The individual/ Aadhaar number holder is advised to re-schedule an appointment if booked service is not availed at the UIDAI ASK.

Yes. You may visit any UIDAI-run Aadhaar Seva Kendra to download your Aadhaar and get a printout. At ASK you would be required to provide your Aadhaar number. This service is also available at Aadhaar Enrolment Centre in Banks, Post Offices, BSNL, Central or State Government offices.

You can download your Aadhaar yourself from myAadhaar portal. For the same, you need to have a mobile number registered with Aadhaar.
If you don’t have your mobile number registered with Aadhaar or do not want to use an online service, you can use the Aadhaar download and coloured print service available at an Aadhaar Enrolment Centre at a charge of Rs. 30/-. The physical presence of the Aadhaar holder is required for biometric authentication. Further, you can also order an Aadhaar PVC card from UIDAI website.

Aadhaar has an inclusive approach and its enrolment/ update processes are accessible to all including persons with disabilities. The Regulation 6 of Aadhaar (Enrolment and update) Regulations, 2016 provides for enrolment of residents with biometric exceptions, which inter-alia lays down that:

1. For Individuals seeking enrolment who are unable to provide fingerprints, owing to reasons such as injury, deformities, amputation of the fingers/ hands or any other relevant reason, only Iris scans of such residents will be collected.
2. For Individuals seeking enrolment who are unable to provide any biometric information contemplated by these regulations, the Authority shall provide for handling of such exceptions in the enrolment and update software, and such enrolment shall be carried out as per the procedure as may be specified by the Authority for this purpose.
Too may also refer Biometric Exception Enrolment Guidelines available at the following link -
https://uidai.gov.in/images/Biometric_exception_guidelines_01-08-2014.pdf

You can enrol by visiting any Aadhaar Enrolment centre for Aadhaar enrolment. Which can be found by following criteria:
a. All enrolment (including 18+) and Update
b. All enrolment (excluding 18+) and Update
c. Only child enrolment and mobile update
d. Only child enrolment
Detailed list with navigation and address of Aadhaar Enrolment centres is available at Bhuvan portal: Bhuvan Aadhaar Portal

Applicable documents in support of Proof of Identity (PoI), Proof of Address (PoA), Proof of Relationship (PoR) and Proof of Date of Birth(PDB) are required for enrolment.
Valid list of supporting documents is available at List of Supporting Documents

Yes, you need to bring original copies of supporting documents for Aadhaar enrolment. After completing the enrolment the operator shall return all the documents alongwith an acknowledgement slip containing the applicable charges.

No, Aadhaar enrolment is totally free of cost therefore you need not pay anything at the enrolment centre.

An individual seeking enrolment to visit an Aadhaar enrolment centre and submit a request alongwith valid supporting documents.

The enrolment operator shall capture the following information during the course of enrolment:

Mandatory Demographic information (Name, Date of Birth, Gender, Address)
Optional demographic information (mobile number, email [mandatory for NRI and Resident Foreign National])
Details of Mother/Father/Legal Guardian (in case of HOF based enrolment)
And
Biometric Information (Photo, 10 finger prints, both Iris)

Yes, you can enrol for Aadhaar even if any or all fingers / Iris are missing. Aadhaar software has provisions to handle such exceptions. Photo of the missing fingers/iris will be used for identification of the exception and there will be markers to determine uniqueness. Please request the operator to conduct enrolment as per exception process with supervisor authentication.

No, there is no age limit defined for Aadhaar Enrolment. Even a new born baby can also get Enroled for Aadhaar.

Yes, once your Aadhaar is generated, eAadhaar can be downloaded online.

Yes, Foreign National can update their Demographic and Biometric information in Aadhaar at designated Aadhaar Enrolment centre with valid supporting documents as applicable.
List of valid supporting documents is available at - List of Supporting Document

Yes, address can be updated for relationship with applicant (Mother, Father, Spouse, Ward/Child, Legal Guardian, Sibling) under HoF based update of address for Resident Foreign Nationals.

In case the Aadhaar holder is less than 18 years of age the relationship applicable for HOF based address update will be Mother, Father and Legal Guardian.

You are permitted to update gender once by enrolling at the enrolment centre for update of gender for which no document is required.

In case you need further update in gender please enrol for gender update at any enrolment centre by submitting a medical certificate or transgender id card.

1. Once your request gets rejected for limit exceed, please call 1947 or mail at This email address is being protected from spambots. You need JavaScript enabled to view it. and request for exception processing of gender update through regional office, by providing the EID number.
2. While sending the mail please ensure to attach all the required documents such as EID slip of latest enrolment, alongwith Medical Certificate/Transgender id card.
3. The detailed process is available at - Procedure for updating the Gender

The list of valid supporting documents is available at - List of Supporting Documents

You are permitted to update Name twice by presenting any of the valid document as per the list of documents available at : List of Supporting Documents
In case you need further update in name you require a gazette notification for name change and follow the following process:
1. Enrol at the nearest centre with 'gazette notification for name change' alongwith any supporting POI document of old name with Photograph (for first/full name change) / Divorce Decree / Adoption Certificate / Marriage Certificate.
2. Once your request gets rejected for limit exceed, please call 1947 or mail at This email address is being protected from spambots. You need JavaScript enabled to view it. and request for exception processing of name update through regional office, by providing the EID number.
3. While sending the mail please ensure to attach all the required documents such as EID slip of latest enrolment, gazette notification of name change, alongwith any supporting POI document of old name with Photograph (for first /full name change) / Divorce Decree / Adoption Certificate / Marriage Certificate.
4. The detailed process is available at - Name & Gender update request under exception

Yes, once your Aadhaar is generated, eAadhaar can be downloaded online.

Yes, you can update your Biometrics (FingerPrints/ Iris/Photograph) in Aadhaar. For Biometrics updates, you need to visit the nearest Aadhaar Enrolment Centre.

Yes,one can enrol for Aadhaar from anywhere in India. All you need is valid Proof of Identity and Proof of Address. See the list of acceptable documents here - Valid Documents List for POA and POI

Yes, you need to bring original documents for updation at the Aadhaar Enrolment Centre. Please ensure to collect the original documents, after they are scanned by the operator.

No. You can visit any Aadhaar Enrolment/Update Centre for update of demographic and biometrics details in Aadhaar. However you can also update your address or document (POI & POA) in your Aadhaar through online mode. 

Submission of information does not guarantee an update of Aadhaar data. Update requests submitted are subject to verification & validation by the UIDAI and after validation only the update request is processed (accepted/rejected).

There is no restriction on number of Aadhaar that can be linked with one mobile number. However it is advised to link your own mobile number or mobile number you have better access only with your Aadhaar as the same is used for various OTP based authentication services.

Normally 90% of the update request is completed within 30 days.

You can update your mobile number in Aadhaar by visiting any of the Aadhaar Enrolment Centre or through postman, for which no document or old mobile number is required.
Mobile update is not permitted through online mode.

Yes, fee is applicable for update in Aadhaar. For fee details please visit Aadhaar Enrolment & Update Charge

The applicable charges for update services is displayed at the enrolment centre and bottom of the acknowledgement slip issued.

The Aadhaar letter with updates will be delivered only at the address given in aadhaar in case of update in Name, Address, Date of Birth and Gender. In case of update of mobile number/Email id, No letter will be sent, only the notification will be sent on the given mobile number/email id.

The list of documents required for update of demographic details in Aadhaar is available at : (List of Supporting Documents)
The list of documents are displayed at the enrolment centre also.

You can update Demographics details  (Name, Address, DoB, Gender, Mobile & Email id, Documents (POI&POA))  and/or Biometrics (Fingerprints, Iris & Photograph) details at enrolment centre based on the services available. You can locate an Aadhaar centre with service available details at  Bhuvan portal: Bhuvan Aadhaar Portal

You can update your mobile number by visiting any Aadhaar Enrolment centre.
Aadhaar Enrolment centre can be located by visiting at Bhuvan portal: https://bhuvan-app3.nrsc.gov.in/aadhaar/

It is acceptable as Proof of Identity, Proof of Address and Proof of Relationship document only for demographic update

No, your Aadhaar number will always remain the same after the update.

No

Update of regional language in Aadhaar is possible by visiting Aadhaar enrolment centre having this facility. For details of Aadhaar enrolment centre please click here Bhuvan Aadhaar Portal

Action by operator in case an applicant request for update of regional language in his Aadhaar the following steps to be taken:-

1. If operator is logged in different regional language, please logout and re-login with the desired language (option to select regional language is available under ‘local language settings’ on the top right of demographic screen).
2. Update the demographic details (name, address) by submitting Proof of Identity (POI) and Proof of Address (POA) documents. Documents in English can be accepted as documentary proof.
3. If operator is not well versed with the desired regional language, he/she shall intimate the same to the applicant and inform him that applicant shall be responsible for transliteration errors.
4. After completion of request, operator can logout and continue operations after re-login with regional language of that region.

Verifier to play a major role in enrolment and  verify the information mentioned in the supporting documents with the information mentioned in the Aadhaar enrolment or update form. In case the authenticity of document can be verified by using QR code or any online mode, the same should be verified before using for enrolment.  

1. Operator to login, lock (if she is away from from the machine) and sync the machine time to time as specified
2. Inform the individual seeking enrolment or Aadhaar number holder about the form and documents required for enrolment or update
3. Verify the information mentioned in the supporting documents with the information mentioned in the Aadhaar enrolment or update form. In case the authenticity of document can be verified by using QR code or any online mode, the same should be verified before using for enrolment.
4. Ensure entered data into the software is correct
5. Capture Biometrics for enrolment or update, in case of difficulty in capturing proper biometric of the applicant (poor biometrics) use force capture option.
6. After enrolment or update return the documents submitted alongwith acknowledgment slip. Operators are not permitted to keep details/copies of document submitted for enrolment.
7. In case of Biometric exception, ensure to take the Exception photograph of the applicant showing applicant’s face and both hands, irrespective of the type of exception
8. Please behave properly with the customers and deny service politely if required documents not available.
9. Keep oneself updated with latest guidelines & policies for enrolments & updates
10. Operators are advised for not to link their mobile number for applicants and encourage the individual seeking enrolment or Aadhaar number holder to enter their own mobile number and email id or where they have better access to such number, as the mobile/email can be used for various OTP based Authentications for availing services.

Aadhaar enrolment is a document based process where applicant to submit proof of identity (POI) and proof of address (POA) at the time of enrolment. To record date of birth of applicant as 'verified' in Aadhaar, document to prove the date of birth (PDB) to be submitted.

In case an applicant does not possess valid POI and/or POA document he can enrol for Aadhaar under HOF mode by submitting proof of relationship (POR) document, containing the details of applicant and HOF. In case of HOF enrolment address in HOF's Aadhaar shall be recorded as address for the applicant. If PDB document is not available, DOB can be recorded as declared or approximate.

Make sure that the resident has original documents for verification.
The documents produced by the resident for Aadhaar enrolment/Update must be in the list of approved documents only.
The format is for certificate to be issued by officials/ institutions (only those that are recognised in the UIDAI’s valid list of documents) for Proof of Address is as per Appendix A/B.
Verifier can refuse verification, if they suspect forged/altered documents.
Verify Name, Date of Birth, Address, and Relationship Details against PoI, PDB, PoA, PoR, respectively.
Name
PoI requires a document containing the resident’s name and photograph. Verify that supporting document has both.
If any of the PoI document submitted does not contain the photograph of the resident, then it will not be accepted as a valid PoI.
Confirm the name in the document by asking the applicant his/her name. This is to ensure that the resident is providing own documents.
The name of the person should be entered in full. It should not include salutations or titles like Mr., Miss, Mrs., Major, Retd., Dr. etc
It is very important to write the person’s name very carefully and correctly. For example, the respondent may tell that his name is V. Vijayan whereas his full name may be VenkatramanVijayan and similarly R. K. Srivastava’s full name may actually be Ramesh Kumar Srivastava. Similarly, a female enrollee may tell her name as K. S. K. Durga while her full name may be Kalluri Surya Kanaka Durga. Ascertain from her/him the expansion of her/his initials and check the same in the documentary evidence produced.

If two documentary proofs produced by the enrollee have variation in the same name (i.e., with initials and full name), the enrollee’s full name should be recorded.
Sometimes the infants and children may not have been named yet. Try to ascertain the intended name for the child by explaining to the enrollee the importance of capturing the name of the individual for allotting UID.
Proof of Date of Birth(PDB)):
Date of birth of Resident must indicate day, month and year in the relevant field.
If the Resident provides documentary evidence of Date of Birth, then the Date of Birth is considered as “Verified”. When resident declares the DoB without any documentary evidence, then date of birth is considered as “Declared”.
When the resident is unable to give exact date of birth and only age is mentioned by the resident or approximated by the verifier then only age is recorded. The software will automatically calculate year of birth in such case.
The Verifier should check the entry in the Enrolment/Update Form and ensure that the resident has correctly indicated the date of birth as “verified”/”declared” or has filled his/her Age.
Residential Address:
Verify that the PoA contains the name and address. The Verifier should ensure that the name in the PoA document matches with the name in the PoI document. A difference in the name in PoI and PoA document is acceptable if the difference is only in spelling and/or sequence of first, middle and last name.
The “care of” person’s name, if any, is usually captured for children and old age people living with parents and children, respectively. If not available, one can leave this Address line blank (as its optional).
Enhancement of address is allowed. The resident may be allowed to add minor fields such as House No., Lane No., Street Name, correcting typographic errors, minor changes/ corrections to pin code etc. to the address listed in the PoA as long as these additions/modifications do not alter the base address mentioned in the PoA document
If the changes requested in Address Enhancement are substantial and change the base address that is listed in the PoA, the resident will be required to produce an alternate PoA.
Relationship Details:
In the case of children below 5 years, “Name” and “Aadhaar Number” of one of the parents or guardian is mandatory. Parent/Legal Guardian must produce their Aadhaar letter when enrolling children (or they can be Enroled together).
In the case of an adult, no verification will be done for the information on parent or spouse. They are recorded for internal purposes only.
Head of Family(HoF):
Verify that the PoR document establishes relation between the Head of Family and the family member. Only those family members can be Enroled based on the relationship document (PoR), whose names are recorded on relationship document.
Head of Family must always accompany the family member when the family member is getting Enroled.
The verifier must also check the HoF details in the Enrolment/ Update Form in case of HoF based verification. HoF’s Name and Aadhaar Number in form should be verified against the Aadhaar letter.
Ensure that in case of HoF based enrolments, the relationship details mentioned in the form are of the HoF only.
Mobile Number, Email address:
If the enrollee possesses and is willing to provide his/her Mobile Number and / or Email Address, these optional fields must be filled in. Verifier can inform the importance of these fields to the resident.

For enrolment, applicant will bring his/her Original documents/ Attested Photocopies along with filled Aadhaar Enrolment/Update Form. Verifier must verify the information mentioned in the supporting documents with the information mentioned in the Aadhaar Enrolment/Update Form. Verifier also checks that the names of the documents captured in the enrolment form are correct and same as the original documents produced by the applicant

Verifier’s needs to ensure that Enrolment/Update Form is filled completely and correctly as per UIDAI enrolment process. No mandatory field should be left blank and applicants should be encouraged to fill optional fields like mobile number and email address.
Verifier will sign and stamp the Enrolment/Update Form after verification. If stamp is not available, the verifier can sign and put his/her Name. The resident will then go to the Enrolment Agency Operator for getting Enroled.
However, if the Aadhaar number holder is Enroled and has come for Correction for a particular demographic field, the applicant need not enter all details in the Form. The resident must provide his/her original Enrolment Number, Date and Time (together known as EID)/UID/, his/her Name and the field which needs correction.
Verifier will only verify if it is one of the fields requiring verification of documents. Verifier will use the same UIDAI verification guidelines as used during applicant enrolment.

The Verifier must be physically present at the enrolment centre, and monitor the Enrolment Centre performance and provide immediate information to UIDAI and Registrar on process deviations and malpractices at the enrolment centre.

A Supervisor is employed by an Enrolment Agency to operate and manage enrolment centres. It is mandatory to have one Supervisor at each Enrolment Centre. To qualify for this role, the person should satisfy the following criteria:

The person should be of age 18 years and above

Before starting work as a Supervisor:

The Operator will scan Originals of each of the documents below depending on the type of enrolment:

Enrolment Form – For each Enrolment
PoI, PoA – For document based enrolments
Proof of Date of Birth (PDB) document – For Verified Date of Birth
PoR – For Head of Family Based Enrolments
Acknowledgement cum Consent – For each Enrolment after Operator and Applicant's signature

The documents are scanned in a sequence and all document scans are standard size (A4).
Make sure that the desired portions (the data entered during Aadhaar enrolment) of the document are visible clearly in the scan and the document pages do not overlap.
Each scanned page must be legible and without any marks due to dust and scratches. Remove the previous scan and re- scan a document where required.
Once all document pages are scanned, the Operator can see and check the total no. of pages scanned and confirm that all pages are scanned.
Return all the original documents and Enrolment Form to the applicant Also handover the acknowledgement cum Consent to the applicant.

The Operator will then authenticate himself/ herself to sign-off the data captured for the applicant.
Do not allow anyone else to sign for an enrolment that you have done. Do not sign for enrolments done by others.
Operator will get the Supervisor to Sign Off in case enrolee has biometric exceptions
In case the verification type is selected as HOF, get the HOF authentication.

Operator can select the local language of the region, if required he may change language for Language only update requests.

Take Applicant's signature on consent and file the same along with applicant's other documents.
Sign and Provide Acknowledgement to applicant The acknowledgement is a written confirmation of the applicant getting Enroled. It is important for the applicant as it carries the enrolment number, date and time that the applicant will need to quote when interacting with UIDAI and its Contact centre (1947) for information on his/her Aadhaar status.
The enrolment number, date and time are also required if any correction in the applicant's data is required to be done using update process. Thus the operator must make sure that the acknowledgement and consent printed is clear and legible.
While handing over the acknowledgement to the applicant the Operator must inform below to the applicant.
The Enrolment Number printed on acknowledgement is not the Aadhaar number and that the applicant's Aadhaar number will be communicated through a letter subsequently. This message is also printed in acknowledgement.
The applicant must preserve his/her and the children’s Enrolment Acknowledgement Slip for future reference.

To know the Aadhaar Generation Status they can call the Call Centre or log on to e-Aadhaar portal/Aadhaar Portal/website.
Aadhaar number will be delivered by the local post office to the address provided at the time of enrolment.

The Operator must show the data entered to the applicant on a monitor facing the applicant and if required, read out the content to the enrollee, to ensure that all details captured are correct. During Review of the enrolment data with applicant, Operator must read out critical fields to the applicant before finishinng enrolment.
The Operator must reconfirm the following fields:
Spellings of Applicant's Name
Correct Gender
Correct Age/Date of Birth
Address – Pin Code; Building; Village/ Town /City; District; State
Relationship Details – Parent/Spouse/LegalGuardian ; Relative Name
Accuracy and Clarity of Photograph of the resident
Mobile Number & Email ID
In case of any errors, Operator must correct recorded data and review again with the applicant. If no corrections are required, resident will approve the data.

Biometric Data Capture Guidelines:

Check applicant's eyes and fingers for fitness (missing/amputated). If the applicant has any deformities due to which it is not possible to take fingerprints/iris, these also have to be captured as a biometric exception.
Check and indicate Biometric Exceptions in the software, only where applicable. Do not mark biometric exceptions where biometrics can be captured. It will be treated as ‘fraud’ and invite strictest penalty.
In case of Biometric exception, always take the Exception photograph of the applicant showing resident’s face and both hands, irrespective of the type of exception.
The enrolee may not be in a position to keep herself / himself in correct posture for reaching biometric instruments or for photograph due to old age or sickness. In such cases the operator should arrange to take the biometric data by moving the equipment close to the enrole.
If the finger/iris of the applicant has a temporary damage and it is not possible to capture the biometric, the applicant should come later once temporary damage is resolved.
Capture Biometrics - Facial Image, IRIS and Fingerprints for all the applicants above 5 years in age.
In case of children who are below 5 years in age, only Facial Image and authentication by one of the parent’s/legal guardian is to be captured.

Guidelines for Facial Image Capture

Enrolee Position: For capturing facial image, it is advisable for the operator to adjust the camera instead of the Enrole to position herself/himself at the right distance or in the right posture. Frontal pose needs to be captured i.e. no head rotation or tilt. The applicant should be instructed to be seated properly with their back upright and their face towards the camera.
Focus: The capture device should use auto focus and auto-capture functions. The output image should not suffer from motion blur, over or under exposure, unnatural colored lighting, and distortion.
Expression: Expression strongly affects the performance of automatic face recognition and also affects accurate visual inspection by humans. It is strongly recommended that the face should be captured with neutral (non-smiling) expression, teeth closed, and both eyes open and looking into the camera.
Illumination: Poor illumination has a high impact on the performance of face recognition. Proper and equally distributed lighting mechanism should be used such that there are no shadows over the face, no shadows in eye sockets, and no hot spots. No light exactly above the enrolee should be used since it can cause shadows. Light should be diffused and placed in front of the enrolee so that there are no shadows under the eye.
Eye Glasses: glasses should be taken off before taking the photograph.
Accessories: Use of accessories that cover any region of the face is not permitted. For example, women in purdah would have to reveal the full face before the photograph is taken. Similarly women in Ghoonghat would have to clearly reveal the full face before the photograph can be captured. The head may remain covered but the full face contour should be visible.
Further, accessories like turban/head gear are also allowed as religious/ traditional practices.
However, accessories like eye patches are allowed due to medical reasons. This would also mean an exception needs to be recorded for Iris, because only one Iris can be captured.
Operators need to be trained to obtain the best possible face images that satisfy requirements. Even if the quality flag is green but the Operator is able to judge that a better picture can be taken, then same should be attempted. However, it should be borne in mind that recapture should not become harassment for the applicant.
For children, it is acceptable that the child sits on parent’s laps, but it needs to be ensured that parent’s face is not captured along with child’s face. The background may get rejected due to non white screen in case of children but two faces should not get captured in one picture.
Actionable feedback needs to be checked for captures that fail. Some of the actionable feedbacks in software are:
No face Found
Enrolee too far
Enrolee too close (eye distance in input image is greater than one third of image width)
Pose (Look Straight)
Insufficient lighting
Very low face confidence (faceless, object not identified as human face)
Non-uniform lighting (of face in output image)
Incorrect background (in output image)
Insufficient lighting (bad gray values in face area of output image)
If any biometric exceptions have been specified on the demographic screen, these should be captured as photographs on the Photograph screen.
Only facial image is captured for children below 5 years. Iris and fingerprint screens will not get activated for children below 5 years

Guidelines for Capturing Fingerprints

The images of all the ten fingers are to be captured. The fingerprints must be captured in the sequence of slaps of four fingers of left hand, right hand followed by the two thumbs.
The fingers have to be positioned correctly on the platen to enable capture. There should be no direct light shining on the platen. Use the Indicators on fingerprint devices for positioning of fingers. The fingers should be placed in right direction on the device. Please consult the manufacturer manual incase of any doubt or else consult the supervisor.
Use a lint free cloth periodically to clean the platen of the finger print device for good finger print capture
Check devices periodically for scratches, out of focus images, only partial images getting captured. In case any such problem is noticed, then report to your Supervisor/EA and request for change of equipment.
Fingerprints cut off, wet/smudged fingerprint; very light prints due to insufficient pressure will result in poor quality. The applicant's hands should be clean (no mud, oil etc.). Ask applicant to wash hands with water and soap, if necessary.
The fingers should not be excessively dry or wet. Moisten with a wet cloth or dry finger with a dry cloth
The Enrollee should be requested to place all four fingers of the left hand/right hand/two thumbs to platen of the fingerprint scanner for the four-finger capture to ensure good contact and maximize the area of the captured fingerprints. Ensure that the fingers are placed flat and till the top joint of the finger is placed well on the scanner. The top of the fingers should be within the platen area and not outside the defined area.
If automatic capture does not happen, the operator should force the capture when force capture tab is enabled in the enrolment software.
The operator should check the actionable feedback when capture fails. Some actionable feedbacks provided by software are:
Number of fingers present does not match with expected number of fingers
Finger not positioned correctly
Too much Pressure (duty cycle)
Too little pressure
Central region missing
Excessive moisture (wetness)
Excessive dryness
The operator should visually check the image for quality and for typical problems. In case there are problems go back to steps above to retry the capture.
When image quality is pass or if maximum number of captures are exhausted, move on to the next step
Fingerprints are best captured in standing position
In case of additional fingers, ignore the additional finger and capture the main five fingers.
Make sure your own fingerprints do not get mixed with the applicant's fingerprints. Operators can carefully put small pressure on the applicant's fingers to capture the fingerprints but always make sure not to mix your own fingerprints.

Guidelines for Capturing Iris

The operator and not the Enrollee will handle the capture device, generally.
Children can be told that it is like taking photos/pictures so that they are not apprehensive.
The Enrollee will be required to sit in a fixed position, like taking a portrait photograph.
The software is able to measure the iris image quality. An initial image quality assessment would be done to provide feedback to the operator during the capture process. The software alerts the operator with actionable feedbacks, if the captured iris image is of insufficient quality. Some actionable feedbacks provided by software are:
Occlusion(significant part of iris is not visible)
Iris not in focus
Gaze incorrect(resident looking away)
Pupil dilation
The iris capture process is sensitive to ambient light. No direct or artificial light should directly reflect off Enrolee’s eyes.
The device should be held steady. In case device requires to be held by resident, the enrolment operator/supervisor may help the applicant to hold the device steady.
Table light used for facial image capture should be switched off during iris capture. Direct sunlight or any other bright light shining on applicant's eye will create reflections and result in poor quality image.
Operator must instruct the applicant to look straight into the iris scanner, open eyes wide open (one easy way to do this is to ask the applicant look angry or stare) and do not blink during iris capture. Applicant has to be stationary.
If applicant is experiencing difficulty during Iris scan and recapture is required, then the operator may navigate to next screen to capture other details and then return to Iris capture. This will relax the applicant from constant pressure to keep eyes wide open during iris capture.
The Operator needs to be patient during capture and wait for the device response instead of scrolling, navigating back and forth on screen.

Demographic Data Capture Guidelines:

Enter the Demographic details of the applicant from the verified Enrolment/Update Form.
In case of Aadhaar Update, only the fields which need to be updated should be marked and filled.
Encourage the applicant to add mobile number and email ID in the form.
Pay attention to Data Aesthetics during demographic data capture. Avoid improper use of spaces, punctuation marks, capital & small letters during data capture.
Avoid use of un-parliamentary language & transliteration error.
Leave those non-mandatory fields blank where no data is provided by applicant. Do not enter N/A, NA etc. in fields where applicant has not provided any data.
FillingC/o field with Father / Mother / Husband / Wife / Guardian field is not mandatory for applicant.
In case of children below the age of 5 years the parents’ or legal guardian’s name and Aadhaar Number shall be mandatorily recorded.
It is not compulsory for only father’s name to be recorded against the ‘parent’s name.’ Mother’s name can alone be recorded for the ‘parent’s guardian’s’ name if so desired by the parent.
Enrolment of the parent is mandatory prior to the child. If the child’s father /mother / guardian has not Enroled or does not possess Aadhaar Number at the time of enrolment, the enrolment of that child cannot be done.
For Head of Family (HoF) based verification Name, Aadhaar Number of HoF and Relationship Details of the family member to HoF are mandatory details to be entered.

An Operator is employed by an Enrolment Agency to execute enrolment at the enrolment stations. To qualify for this role, person should satisfy the following criteria:

The person should be of age 18 years and above.
The person shall be 10+2 pass and should preferably be a graduate.
The person should have been Enroled for Aadhaar and his/her Aadhaar number should have been generated.
The person should have a basic understanding of operating a computer and should be comfortable with local language keyboard and transliteration.
The person should have obtained “Operator Certificate” from a Testing and Certification Agency appointed by UIDAI.

Sub-Contracting of Enrolment Work by EAs is not allowed.

Enrolment Agencies are entities appointed by Registrar or Authority for collecting demographic or biometric information of an individuals seeking enrolment.

Resident Indian/NRI child seeking enrolment need to visit an Aadhaar enrolment centre along with Mother and/or Father or Legal guardian submit a request in requisite form along with valid supporting documents. Enrolment and Update form can also be downloaded from (Aadhaar Enrolment & Update Forms)

The enrolment operator shall capture the following informations during the course of enrolment:

For Resident Indian Child:
Mandatory Demographic information (Name, Date of Birth, Gender, Address)
Optional demographic information (mobile number and email)
Details of Mother and/or Father or Legal Guardian (in case of HOF based enrolment) will be captured. Both or One of the parents/ guardian has to authenticate on behalf of the child and also give consent for enrolment of the minor by signing the enrolment form.
And
Biometric Information (Photo of child).
Type of documents presented (Birth Certificate is mandatory for the child born after 01-10-2023) will be scanned.

After completing the enrolment the operator shall return all the documents alongwith an acknowledgement slip containing the applicable charges ( New Enrolment is Free of charge).

For NRI Child:

Mandatory Demographic information (Name, Date of Birth, Gender, Address and email)
Optional demographic information (mobile number )
Details (Aadhaar number) of Mother and/or Father or Legal Guardian (in case of HOF based enrolment) is captured . Both or One of the parents/ guardian has to authenticate on behalf of the child and also give consent for enrolment of the minor by signing the enrolment form.
And
Biometric Information (Photo of child)
Type of documents presented [valid Indian passport of the child is mandatory as Proof of Identity (PoI)]
Residential Status ( Resided in India for at least 182 days is not applicable for NRI)
After completing the enrolment the operator shall return all the documents alongwith an acknowledgement slip containing the applicable charges (New Enrolment is Free of charge).

List of valid supporting documents is available at (List of Supporting Documents) 

You can locate the nearest enrolment centre at : (Bhuvan Aadhaar Portal)

Process at enrolment centre -
The individual seeking enrolment and Head of the Family (HoF) should present themselves at the time of enrolment. The individual should produce a valid Proof of Relationship (POR) document for new enrolment. Only Mother/Father/Legal Guardian can act as HOF for new enrolment.

The enrolment operator shall capture the following information during the course of enrolment:

Mandatory Demographic information (Name, Date of Birth, Gender, Address)
Optional demographic information (mobile number, email)
Biometric Information (Photo, 10 finger prints, both Iris)
Aadhaar number of the parents/ legal guardian (HOF) has to be captured for authentication on behalf of the child.
In case of child HOF to sign the enrolment form.
After completing the enrolment the operator shall return all the documents along with an acknowledgement slip containing the applicable charges (New Enrolment is Free of charge).
List of valid supporting documents is available at (List of Supporting Documents)
You can locate the nearest enrolment centre at : (Bhuvan Aadhaar Portal)

For child age-group (0-18 yrs) Normally up to 30 days from the date of enrolment.
and
For Adults age 18+, normally up to 180 days from the date of enrolment. For enrolment/update request a verification may be conducted through concerned Authorities(State), before Aadhaar generation.

With 90% service standards. If -
1. Quality of enrolment data meets prescribed standards laid down by UIDAI
2. The enrolment packet passes all the validations done in CIDR
3. No Demographic/Biometric duplicate is found
4. No unforeseen technical issues

The required address to be entered in English by the resident.  The data entered in English shall be auto transliterated into local language available as per your Aadhaar.  If any difference is noticed in transliteration to Regional language, option available to edit the same.  However, to change the existing Regional language to different Language, you have to approach the nearest Aadhaar enrolment Centre.

Enrolment can be done in following 16 languages:   Assamese, Bengali, English, Gujarati,Hindi, Kannada, Konkani, Malayalam, Marathi, Manipuri, Nepali, Odia, Punjabi, Tamil, Telugu and Urdu.    Normally the operator shall provide Aadhaar enrolment in the Regional Language of that Region.  If you need enrolment in a different language, please request the operator to select the required language before starting enrolment and ensure that the transliteration is proper.

Yes, Training, Testing and Certification Policy is applicable for Authentication Operators. To know more, click on the below-mentioned link:

https://uidai.gov.in//images/TTC_Policy_2023.pdf

After the completion of suspension period, suspended Operators can apply for re-training followed by Re-certification exam as per the TT&C Policy.

If a candidate is already working under a Registrar/Enrolment Agency and wants to work with a different Registrar/Enrolment Agency, then he/she will have to appear for re-certification examination, duly authorized by the respective Registrar/Enrolment Agency.

The mock question paper is available on the registration portal: https://uidai.nseitexams.com/UIDAI/LoginAction_input.action

Yes, an Operator can re-appear for the re-certification exam after a gap of minimum 15 days.

Yes, the certificate is valid for 3 years from the date of issue.

The passing certificate will be issued by Testing and Certification Agency (TCA), presently M/s NSEIT Ltd., engaged by UIDAI.

Exam centers are located across various states of India. The detailed information regarding the exam centers is available on the registration portal: https://uidai.nseitexams.com/UIDAI/LoginAction_input.action

Certification exam will be conducted in online mode at the specified exam center.

Yes, Registrar/EA can make Bulk Online Payment for Registration and Scheduling process of the candidates’ exam/re-exam.

Yes, candidate needs to pay a fee of Rs 235.41 (including GST) every time he/she appears for the re-exam.

1. The fee for certification exam is Rs. 470.82 (including GST)
2. The fee for re-exam is Rs. 235.41 (including GST).

The minimum passing mark in the certification exam is 65.

Different types of training programs available at UIDAI are: 

1. Master Trainers’ Training Programs.
2. Orientation/ Refresher Programs.
3. Mega Trainings and Certification Camps.

The Categories of Aadhaar Operators are mentioned below:

1.  Aadhaar enrolment and update Operator/ Supervisor.
2. Quality Check/ Quality Audit (QA/QC) Operator /Supervisor.
3. Manual de-duplication (MDD) Operator /Supervisor.
4. Grievance Redressal Operator (GRO).
5. Authentication Operator.
6. Customer Relationship Management (CRM) Executive

Training of Authentication Operators falls under Regulation 14 (f) of the Aadhaar (Authentication and Offline Verification) Regulations, 2021.

Following are the primary functions of Training Testing and Certification Division: 

• Conceptualizing and formulating Capacity Building Initiatives, for Aadhaar Operators, in order to strengthen Aadhaar Ecosystem.
• Conducting Certification and Re-certification Exams for Aadhaar Operators.

The new validity date will be 3 years from the date of expiry of the current certificate.

Operator should take the re-certification exam within 6 months of the expiry of validity of the current certificate.

Re-certification is required under below-mentioned circumstances:

1.  In case of validity extension: Re-certification along with re-training is required for extension of validity of certificate and is applicable for the Operators already working in the Aadhaar Ecosystem.
2.  In case of suspension: If any Operator is suspended for a particular duration, Re-certification along with re-training is required after completion of suspension period.

After acquiring the certificate, a candidate is required to contact the Registrar, who issued the authorization certificate/letter, to get a job as an Aadhaar Operator.

A candidate can take unlimited number of attempts before he/she passes the certification exam, with a gap of 15 days between subsequent attempts.

The validity of certification exam fee is 6 months from the date of payment.

A candidate may contact the Helpdesk on Toll Free No.: 022-42706500 or send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

No, the certification exam/re-exam fee is non-refundable.

The duration of certification exam is 120 minutes. 100 Questions (Text-based Multiple Choice Questions only) are asked in the certification exam.

Yes, any individual can apply for the certification exam after getting the authorization letter from a Registrar/Enrollment Agency.

Testing and Certification Agency (TCA), presently M/s NSEIT Ltd., engaged by UIDAI conducts the certification exam.

Yes, it is mandatory for a candidate to have an updated and valid Aadhaar to register for the certification exam.

Yes, it is mandatory for a candidate to appear for and qualify the certification exam to work as an Enrolment Operator/Supervisor and CELC Operator.

Candidate can access the training material published on UIDAI portal (https://uidai.gov.in/en/ecosystem/training-Testing-certification-ecosystem.html) and UIDAI Learning Management System (LMS) Portal (https://e-learning.uidai.gov.in/login/index.php)

The different types of training materials available on UIDAI website include, Handbooks, Mobile Nuggets, Tutorials etc., covering modules on Aadhaar Enrolment and Update, Child Enrolment Lite Client and Authentication.

Training Agency engaged by UIDAI will provide training to Aadhaar Operators.

Yes, as per UIDAI Training Testing and Certification Policy, training is mandatory for candidates willing to work as Aadhaar Operators.

The training of E&U Operators falls under Regulation 25 of The Aadhaar (Enrolment and Update) Regulations, 2016.

You are permitted to update DOB by presenting any of the valid document as per the list of documents available at (List of Supporting Documents) , in case your you need further update in DOB you require a birth certificate to update the same and follow the following process.
1. Enrol at the nearest centre with birth certificate and affidavit as mentioned in the SOP
2. Once your request gets rejected for limit exceed, please call 1947 or mail at grievance@ and request for exception processing of DOB update through regional office, by providing the EID/SRN number.
3. If you have recorded DOB in Aadhaar by submitting a birth certificate with different date, please ensure to cancel the old birth certificate while collecting a new birth certificate with different date.
4. While sending the mail please ensure to attach all the required documents such as EID slip of latest enrolment, new birth certificate, affidavit and cancelled birth certificate in case birth certificate with different date already submitted.
5. Your request for DOB update shall be processed with recommendation of concerned regional office.
6. The detailed process is available at - https://uidai.gov.in/images/SOP_for_DOB_update.pdf

In case your update request rejected for exceeding the limit, you have to re-enrol for update at any Aadhaar Enrolment/Update Centre as per the process defined for exception handling.

The detailed process is available at :
Name/Gender - https://www.uidai.gov.in//images/SOP_dated_28-10-2021-Name_and_Gender_update_request_under_exception_handling_process_Circular_dated_03-11-2021.pdf
DOB - https://uidai.gov.in/images/SOP_for_DOB_update.pdf
Once your request is rejected, you have to call 1947 or send a request through This email address is being protected from spambots. You need JavaScript enabled to view it. requesting for exceptional handling through regional office.

You shall be provided with SRN number to track the status of the request.
Regional office shall process your request after detailed enquiry.

Details of Regional Offices is available at: Regional Offices

The lost/forgotten Aadhaar number can be retrieved online by visiting following link https://myaadhaar.uidai.gov.in/retrieve-eid-uid

Process: -  Please select your requirement - Aadhaar/EID you want to retrieve- enter full name as in Aadhaar, mobile number/email linked with Aadhaar and Captcha, followed by OTP. After mobile OTP based authentication, the Aadhaar number/EID as per request will be sent through SMS to the linked mobile number. This service is free of cost.

UIDAI provides multiple options to trace or retrieve your lost/forgotten Aadhaar number, even if your mobile/email id is not linked with Aadhaar.

Option 1: Aadhaar number can be retrieved with the help of operator at Aadhaar enrolment centre using "Print Aadhaar" service.

Aadhaar number holder to visit an Aadhaar enrolment centre in person.
Provide the following mandatory information: Name, gender, district or PIN code as per the Aadhaar generated enrolment.
In case the requirement could not be traced due to presence of multiple records, additional available demographic details such as year of birth, C/O, State etc. may also be provided for narrowing the search.

Please provide Biometric authentication using single fingerprint or single iris (RD device).
If match is found, operator will provide printout of the e-Aadhaar letter.
Operator can charge Rs.30/- for providing this service.

Option 2: Retrieving Lost/forgotten Aadhaar number by calling UIDAI Helpline number 1947

Stage 1

Call 1947 (Toll-free)
Provide Demographics details required by the executive, as per your request
If match is found EID will be provided on call by the executive. This service is free of cost.
Stage 2 (IVRS)

Call 1947 again. After selecting Language option – Key-in option 1 (request status) followed by option 2 (request of Aadhaar enrolment status)
Provide the available EID number of the Aadhaar generated enrolment to IVRS
Provide Date of Birth and PIN code as per the Aadhaar generated enrolment to IVRS
If match is found, IVRS shall communicate the Aadhaar number. This service is free of cost.

Option I: By visiting enrolment centre

1. Aadhaar number holder to visit an Aadhaar enrolment centre in person.
2. Provide the Aadhaar number or 28 digit EID available on the acknowledgement slip (14 digit number followed by date stamp- yyyy/mm/dd/hh/mm/ss format) as per the Aadhaar generated enrolment.
3. Please provide Biometric authentication using single fingerprint or single iris (RD device).
4. If match is found, operator will provide printout of the e-Aadhaar letter.
5. Operator can charge Rs.30/- for providing this service.

Option II: Aadhaar holder can opt for the facility to order PVC card service available at https://myaadhaar.uidai.gov.in/genricPVC where the applicant to enter the 12 digit Aadhaar number or 28 digit EID and Captcha.  This facility is available for Aadhaar holder who linked their mobile with Aadhaar or not.  In case the mobile number of Aadhaar holder is linked, he shall be provided with provision to track the status of his order by providing AWB number.

In case you have lost/do not possess the mobile number anymore that is registered with Aadhaar, you have to personally visit the nearest Aadhaar Seva Kendra for updation of mobile number.

Submission of information does not guarantee update of Aadhaar data. Changes submitted through Update Aadhaar online Service are subjected to verification and validation by the UIDAI and after validation only the change request is processed further for Aadhaar update.

Yes, for online update of address you have to pay Rs. 50/- (including GST).

Following limits are applicable for the update of Aadhaar information:
Name: Twice in Life Time
Gender: Once in Life Time
Date of Birth: Once in Life Time

For minor corrections in your name or change in name, kindly visit nearest Aadhaar Seva Kendra.

POA document as per supporting document list will be required. Visit List of Supporting Documents

List of supporting documents is available here Click here for List of Supporting Documents

Please select the appropriate document from the list and provide a scan/image of the same while undertaking address update.

You will be prompted to upload scan/image of the supporting document in pdf or jpeg format in the Update Address online Service. Please upload correct supporting document for processing of your request. For certain documents like Passport, Rent and Property agreement, image of multiple pages would be required.

At present you can not update your local language through online portal. 

At Present this feature is not supported by online portal, and to update Date of Birth (DoB) kindly visit nearest Aadhaar Seva Kendra with DoB proof document. 

No. You can update your Date of Birth (DoB) only once. Further Dated of Birth (DoB) can be changed under exceptional circumstances, kindly call 1947 in this regard.

No, your Aadhaar number will remain same even after the update.

A resident can cancel the update request from the ‘Requests’ space in the myAadhaar dashboard until the request is picked up for further processing. If cancelled, the amount paid will be refunded to the account within 21 days

A resident can view his/her update requests inside the ‘Requests’ space inside the myAadhaar dashboard.

Relationship details are a part of address field in Aadhaar. This has been standardized to C/o (Care of). Filling this is optional.

Aadhaar update requests to be supported by valid/proper documents. In case the a valid document in the name of the applicant is not submitted along with the request, the same shall be rejected. Ensure to follow the below, before you submit a new update request.

1. The document should be a Valid document, as per document list List of Supporting Document
2. Document is in the name of the resident for whom update request is submitted.
3. Address details entered should match the address with the address mentioned in the document.
4. Image uploaded should be clear and colored scan of original document.

Through this online portal, you can perform only Address and Document update.
For any other update, kindly visit the nearest Aadhaar Seva Kendra.

No, the charges for Aadhaar Services are same across all the Aadhaar centres in the country including Aadhaar Seva Kendras .
For charges please refer : Aadhaar Enrolment & Update Charges

Yes, you can reschedule the appointment before 24 hours by logging into the appointment portal with the same mobile number/ email ID (as given earlier).

Aadhaar Seva Kendras provides all type of Aadhaar services such as
1. New Enrolment for all age group.
2. Update of any demographic Information (Name, Address, Gender, Date of Birth, Mobile number and Email Id).
3. Update of biometric information (Photo, Fingerprints and Iris Scans) .
4. Mandatory Biometric Update of children (attaining the age of 5 and 15 years).
5.Document update (POI and POA) .
6.Find & Print Aadhaar.

Aadhaar Seva Kendras are open all 7 days of the week excluding national/regional holidays. Normally it functions from 9:30 AM to 5:30 PM (IST).
Aadhaar Enrolment Centres other than UIDAI ASKs follow timings as defined by their respective registrars. Individuals seeking enrolment/ Aadhaar number holders may contact their nearby Aadhaar Enrolment Centre for more information.

‘Aadhaar Seva Kendra’ or ASK is a single-stop destination for all Aadhaar services for the residents. ASK offer dedicated Aadhaar enrolment and update services to residents in a state-of-the-art environment. The Aadhaar Seva Kendra offers a comfortable air-conditioned environment to residents. All ASK are wheelchair friendly and have special provisions to service the elderly and specially abled. More info on ASKs is available here: uidai.gov.in website.

A consolidated list of all functional ASKs is available at: Aadhaar Seva Kendra List
These ASKs are available in addition to Aadhaar Enrolment Centres already run by Banks, Post Offices, CSC, BSNL and State Governments.

 Aadhaar Enrolment & Update Charges