Enrolment & Update

Yes, it is mandatory for a candidate to have an updated and valid Aadhaar to register for the certification exam.

Yes, it is mandatory for a candidate to appear for and qualify the certification exam to work as an Enrolment Operator/Supervisor and CELC Operator.

Candidate can access the training material published on UIDAI portal (https://uidai.gov.in/en/ecosystem/training-Testing-certification-ecosystem.html) and UIDAI Learning Management System (LMS) Portal (https://e-learning.uidai.gov.in/login/index.php)

The different types of training materials available on UIDAI website include, Handbooks, Mobile Nuggets, Tutorials etc., covering modules on Aadhaar Enrolment and Update, Child Enrolment Lite Client and Authentication.

Training Agency engaged by UIDAI will provide training to Aadhaar Operators.

Yes, as per UIDAI Training Testing and Certification Policy, training is mandatory for candidates willing to work as Aadhaar Operators.

The training of E&U Operators falls under Regulation 25 of The Aadhaar (Enrolment and Update) Regulations, 2016.

There is five documents i.e. Passport, Birth certificate, Board exam certificate/mark sheet, PPO and service ID card. In case of any document is not available, you have to provide birth certificate at least. 

A user can update their name twice, gender and DOB can be updated once and rest there are no limits on the change of address and mobile on producing valid documents of proof of identity and proof of address.

If the change limit is exhausted, you cannot update DOB again through the standard process. You can try raising a grievance with UIDAI and visit the regional UIDAI Regional office with strong supporting documents for reconsideration.

You are permitted to update DOB by presenting any of the valid document as per the list of documents available at (List of Supporting Documents) , in case your you need further update in DOB you require a birth certificate to update the same and follow the following process.
1. Enrol at the nearest centre with birth certificate and affidavit as mentioned in the SOP
2. Once your request gets rejected for limit exceed, please call 1947 or mail at grievance@ and request for exception processing of DOB update through regional office, by providing the EID/SRN number.
3. If you have recorded DOB in Aadhaar by submitting a birth certificate with different date, please ensure to cancel the old birth certificate while collecting a new birth certificate with different date.
4. While sending the mail please ensure to attach all the required documents such as EID slip of latest enrolment, new birth certificate, affidavit and cancelled birth certificate in case birth certificate with different date already submitted.
5. Your request for DOB update shall be processed with recommendation of concerned regional office.
6. The detailed process is available at - https://uidai.gov.in/images/SOP_for_DOB_update.pdf

In case your update request rejected for exceeding the limit, you have to re-enrol for update at any Aadhaar Enrolment/Update Centre as per the process defined for exception handling.

The detailed process is available at :
Name/Gender - https://www.uidai.gov.in//images/SOP_dated_28-10-2021-Name_and_Gender_update_request_under_exception_handling_process_Circular_dated_03-11-2021.pdf
DOB - https://uidai.gov.in/images/SOP_for_DOB_update.pdf
Once your request is rejected, you have to call 1947 or send a request through This email address is being protected from spambots. You need JavaScript enabled to view it. requesting for exceptional handling through regional office.

You shall be provided with SRN number to track the status of the request.
Regional office shall process your request after detailed enquiry.

Details of Regional Offices is available at: Regional Offices

You can retrieve your Aadhaar details online by using the "Retrieve UID/EID" option on the UIDAI website. You will need your registered mobile number or email for verification.

The lost/forgotten Aadhaar number can be retrieved online by visiting following link https://myaadhaar.uidai.gov.in/retrieve-eid-uid

Process: -  Please select your requirement - Aadhaar/EID you want to retrieve- enter full name as in Aadhaar, mobile number/email linked with Aadhaar and Captcha, followed by OTP. After mobile OTP based authentication, the Aadhaar number/EID as per request will be sent through SMS to the linked mobile number. This service is free of cost.

UIDAI provides multiple options to trace or retrieve your lost/forgotten Aadhaar number, even if your mobile/email id is not linked with Aadhaar.

Option 1: Aadhaar number can be retrieved with the help of operator at Aadhaar enrolment centre using "Print Aadhaar" service.

Aadhaar number holder to visit an Aadhaar enrolment centre in person.
Provide the following mandatory information: Name, gender, district or PIN code as per the Aadhaar generated enrolment.
In case the requirement could not be traced due to presence of multiple records, additional available demographic details such as year of birth, C/O, State etc. may also be provided for narrowing the search.

Please provide Biometric authentication using single fingerprint or single iris (RD device).
If match is found, operator will provide printout of the e-Aadhaar letter.
Operator can charge Rs.30/- for providing this service.

Option 2: Retrieving Lost/forgotten Aadhaar number by calling UIDAI Helpline number 1947

Stage 1

Call 1947 (Toll-free)
Provide Demographics details required by the executive, as per your request
If match is found EID will be provided on call by the executive. This service is free of cost.
Stage 2 (IVRS)

Call 1947 again. After selecting Language option – Key-in option 1 (request status) followed by option 2 (request of Aadhaar enrolment status)
Provide the available EID number of the Aadhaar generated enrolment to IVRS
Provide Date of Birth and PIN code as per the Aadhaar generated enrolment to IVRS
If match is found, IVRS shall communicate the Aadhaar number. This service is free of cost.

Option I: By visiting enrolment centre

1. Aadhaar number holder to visit an Aadhaar enrolment centre in person.
2. Provide the Aadhaar number or 28 digit EID available on the acknowledgement slip (14 digit number followed by date stamp- yyyy/mm/dd/hh/mm/ss format) as per the Aadhaar generated enrolment.
3. Please provide Biometric authentication using single fingerprint or single iris (RD device).
4. If match is found, operator will provide printout of the e-Aadhaar letter.
5. Operator can charge Rs.30/- for providing this service.

Option II: Aadhaar holder can opt for the facility to order PVC card service available at https://myaadhaar.uidai.gov.in/genricPVC where the applicant to enter the 12 digit Aadhaar number or 28 digit EID and Captcha.  This facility is available for Aadhaar holder who linked their mobile with Aadhaar or not.  In case the mobile number of Aadhaar holder is linked, he shall be provided with provision to track the status of his order by providing AWB number.

If downloadable acknowledgement receipt (invoice)with Service Request Number (SRN) is not generated due to any technical error after processing of payment. The charges paid is refunded to your (applicant) bank account within 21 days from which payment was made. If refund is not received after 21 days  please dial 1947 (toll free) or write to This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.

Online update request is deemed "served" after downloadable acknowledgement receipt (invoice) is generated with Service Request Number (SRN) after successful processing of payment on the portal. No refund or chargeback is applicable for such requests. For tracking of processing status SRN is conveyed to the user through portal, invoice or SMS.

If you have any queries for your online update request please dial 1947 (toll free) or write to This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.

No claim for refund is applicable if online update request is rejected in process.

If you have any queries for your online update request please dial 1947 (toll free) or write to This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.

In case you have lost/do not possess the mobile number anymore that is registered with Aadhaar, you have to personally visit the nearest Aadhaar Seva Kendra for updation of mobile number.