Enrolment & Update

Yes,  refund shall be processed on cancellation of the booked appointment.  After processing the refund, the amount usually gets credited back to the user account in 7-21 days. The individual/ Aadhaar number holder is advised to re-schedule an appointment if booked service is not availed at the UIDAI ASK.

Yes. You may visit any UIDAI-run Aadhaar Seva Kendra to download your Aadhaar and get a printout. At ASK you would be required to provide your Aadhaar number. This service is also available at Aadhaar Enrolment Centre in Banks, Post Offices, BSNL, Central or State Government offices.

You can download your Aadhaar yourself from myAadhaar portal. For the same, you need to have a mobile number registered with Aadhaar.
If you don’t have your mobile number registered with Aadhaar or do not want to use an online service, you can use the Aadhaar download and coloured print service available at an Aadhaar Enrolment Centre at a charge of Rs. 30/-. The physical presence of the Aadhaar holder is required for biometric authentication. Further, you can also order an Aadhaar PVC card from UIDAI website.

Aadhaar has an inclusive approach and its enrolment/ update processes are accessible to all including persons with disabilities. The Regulation 6 of Aadhaar (Enrolment and update) Regulations, 2016 provides for enrolment of individuals with biometric exceptions, which inter-alia lays down that:

1. For Individuals seeking enrolment who are unable to provide fingerprints, owing to reasons such as injury, deformities, amputation of the fingers/ hands or any other relevant reason, only Iris scans of such individuals will be collected.
2. For Individuals seeking enrolment who are unable to provide any biometric information contemplated by these regulations, the Authority shall provide for handling of such exceptions in the enrolment and update software, and such enrolment shall be carried out as per the procedure as may be specified by the Authority for this purpose.
Too may also refer Biometric Exception Enrolment Guidelines available at the following link -
https://uidai.gov.in/images/Biometric_exception_guidelines_01-08-2014.pdf

You can enrol by visiting any Aadhaar Enrolment centre for Aadhaar enrolment. Which can be found by following criteria:
a. All enrolment (including 18+) and Update
b. All enrolment (excluding 18+) and Update
c. Only child enrolment and mobile update
d. Only child enrolment
Detailed list with navigation and address of Aadhaar Enrolment centres is available at Bhuvan portal: Bhuvan Aadhaar Portal

Applicable documents in support of Proof of Identity (PoI), Proof of Address (PoA), Proof of Relationship (PoR) and Proof of Date of Birth(PDB) are required for enrolment.
Valid list of supporting documents is available at List of Supporting Documents

Yes, you need to bring original copies of supporting documents for Aadhaar enrolment. After completing the enrolment the operator shall return all the documents alongwith an acknowledgement slip containing the applicable charges.

No, Aadhaar enrolment is totally free of cost therefore you need not pay anything at the enrolment centre.

An individual seeking enrolment to visit an Aadhaar enrolment centre and submit a request alongwith valid supporting documents.

The enrolment operator shall capture the following information during the course of enrolment:

Mandatory Demographic information (Name, Date of Birth, Gender, Address)
Optional demographic information (mobile number, email [mandatory for NRI and Resident Foreign National])
Details of Mother/Father/Legal Guardian (in case of HOF based enrolment)
And
Biometric Information (Photo, 10 finger prints, both Iris)

Yes, you can enrol for Aadhaar even if any or all fingers / Iris are missing. Aadhaar software has provisions to handle such exceptions. Photo of the missing fingers/iris will be used for identification of the exception and there will be markers to determine uniqueness. Please request the operator to conduct enrolment as per exception process with supervisor authentication.

No, there is no age limit defined for Aadhaar Enrolment. Even a new born baby can also get Enroled for Aadhaar.

Yes, once your Aadhaar is generated, eAadhaar can be downloaded online.

You can contact to 1947, This email address is being protected from spambots. You need JavaScript enabled to view it.  or Regional office to know the reason.

You should provide notification copy of Gazette (anyone from State or Union Govt.) and an old POI with name mentioned in Aadhaar. In Gazette, address details should match with your Aadhaar.

A resident can update his address online, in addition, document update facility also available through online. 

A resident can do biometric update (Face, IRIS and fingerprint), demographic update (Change in name, DoB, Gender or Address) and Document update (if resident had not changed any demographic detail in last 8-10 years).

Yes,  There is no limit applicable to the picture update on Aadhaar, if somebody want to change their picture on Aadhar they need to visit nearby Aadhar center and request for bio update and a fee of Rs 100 is applicable ,no such limit is imposed on the updation of picture.

Accepted documents include a Birth Certificate, Passport, PAN Card, or any government-approved proof of DOB. Gazette notification, Marriage Certificate, Court Order, or other legal documents proving the necessity of the name change or you can refer UIDAI website to explore document list.

Online Method: Visit the UIDAI Grievance Redressal Portal and submit a complaint. Email This email address is being protected from spambots. You need JavaScript enabled to view it. , Call UIDAI Helpline: 1947 (Toll-Free) or Visit UIDAI Regional Office: Find the details on the UIDAI website and visit in person.

Yes, in special cases, UIDAI may grant an exception based on proper justification and verification. You will need to visit the regional UIDAI office and submit a formal request with supporting documents.