FAQs

Public certificate for Digital signature validation can be downloaded from here.

Biometric Locking/Unlocking is a service that allows an Aadhaar holder to lock and temporarily unlock their biometrics. This facility aims to strengthen privacy and confidentiality of Aadhaar number holder's Biometrics Data.

Fingerprint, iris and Face as a biometric moadlity will be locked and after biometric locking, Aadhaar holder will not be able to perform the Aadhaar authentication using the above mentioned biometric modalities.

Locked Biometrics confirms that Aadhaar holder will not be able to use Biometrics (fingerprints/iris/Face) for authentication, it is a safety feature to stop any kind of biometric authentication.
It also ensures that any entity by any means cannot perform biometric based Aadhaar authentication for that Aadhaar holder.

Once Aadhaar number holder enables Biometric Locking system their biometric remains locked till the Aadhaar Holder chose any below mentioned option:

Unlock it (which is temporary )or
Disable the Locking system

The biometric unlock can be done by Aadhaar number holder either by visiting UIDAI website, enrolment centre, Aadhaar Seva Kendra(ASK), through m-Aadhaar.

Note: Registered Mobile Number is essential to avail this service. In case your mobile number is not registered with Aadhaar visit the nearest Enrolment Centre/Mobile Update End Point.

Aadhaar number holders who have registered mobile number may lock their biometrics. This facility aims to strengthen privacy and confidentiality of Aadhaar number holder's Biometrics Data

After locking biometrics if a UID is used for invoking any of the Authentication services using a biometric modality (Fingerprint/Iris/Face) a specific error code '330' indicating biometrics are locked will be displayed and the entity will not be able to perform the biometric authentication.

For an Aadhaar number holder, security and privacy of personal data is always a primary concern. To strengthen the security of his/her Aadhaar number and to provide control to the Aadhaar number holder, UIDAI provide a mechanism of locking and unlocking Aadhaar number (UID).

Aadhaar number holder can lock his or her Aadhaar (UID) via UIDAI website (www.myaadhaar.uidai.gov.in) or through mAadhaar app.

By doing this Aadhaar number holder cannot perform any sort of Authentication using UID, UID Token & VID for Biometrics, Demographic & OTP modality

If Aadhaar number holder wants to unlock UID he/she can do so by using latest VID, through UIDAI website or mAadhaar app.
After unlocking Aadhaar (UID), Aadhaar number holder can perform authentication using UID, UID Token & VID.

For Locking UID, Aadhaar number holder should have 16 digit VID number and it's a pre-requisite for locking. If Aadhaar number holder don't have VID can generate via SMS Service or UIDAI website (www.myaadhaar.uidai.gov.in).

SMS Service. GVID space last 4 or 8 digit of UID. SMS to 1947. Ex- GVID 1234.

Aadhaar number holder may visit UIDAI website (https://resident.uidai.gov.in/aadhaar-lockunlock), Under My Aadhaar tab, Click on Aadhaar Lock & Unlock services. Select UID Lock Radio Button and enter UID Number, Full Name, and Pin Code as in latest details and enter Security code. Click on Send OTP or select TOTP and click on submit. Your UID will be locked successfully.

For Unlocking UID Aadhaar number holder should have latest 16 digit VID and if Aadhaar number holder forgot 16 digit VID he can retrieve latest VID through SMS services

RVID Space last 4 or 8 digit of UID. SMS to 1947. Ex- RVID 1234

To unlock UID, Aadhaar number holder may visit UIDAI website (https://resident.uidai.gov.in/aadhaar-lockunlock), select Unlock radio button, Enter Latest VID and security Code and click on send OTP or select TOTP and click on Submit. Your UID will be unlocked successfully.
Aadhaar number holder may also use Aadhaar lock or unlock service through mAadhaar app.

After Locking UID if Aadhaar number holder forgot VID, Aadhaar number holder can make use of SMS service to Retrieve 16 digit VID. Aadhaar number holder will receive VID on his/her register mobile number.

Send SMS to 1947 from Aadhaar Register mobile number,
RVID Space last 4 or 8 digit of UID.

Ex:- RVID 1234

Unique Identification Authority of India (UIDAI) has introduced a service called “Aadhaar Services on SMS” which enables Aadhaar Number holders, who do not have access to internet/resident portal/m-Aadhaar etc. to use various Aadhaar services like Virtual ID generation/retrieval, Aadhaar lock/unlock etc. through SMS.

• Aadhaar Number holder can avail Aadhaar Service by sending SMS from Registered Mobile to 1947.
• Aadhaar Number holder can perform VID Generation/Retrieval, Lock/Unlock Aadhaar Number etc. by sending an SMS in the given format to 1947 from their registered mobile number.
• For More details on Virtual ID (VID) please visit: https://uidai.gov.in/contact-support/have-any-question/284-faqs/aadhaar-online-services/virtual-id-vid.html

OTP Auhtentication is must for Aadhaar Lock/unlock and Biometric Lock/unlock Function. You don’t need OTP for VID Generation & Retrieval function.

To get OTP send SMS -> GETOTPLAST 4 or 8 DIGITs of Aadhaar Number

Example - GETOTP 1234.

For Locking Aadhaar Number:

Send OTP request as -> GETOTPLAST 4 or 8 DIGITs of Aadhaar Number Then send Locking Request as -> LOCKUIDLast 4 or 8 DIGIT of Aadhaar Number6 DIGIT OTP

You will get a confirmation message for your request. Once it is locked you will not be able to perform any form of Authentication (Biometric, Demographic or OTP) using your Aadhaar Number. However, you can still use your latest Virtual ID for performing Authentication.

For Un-Locking Aadhaar Number you must have your latest Virtual ID.

Send OTP request with last 6 or 10 DIGITs of Virtual ID number as ->

GETOTPLAST 6 or 10 DIGITs Virtual ID

Then send Unlocking Request as -> UNLOCKUIDLAST 6 or 10 DIGIT Virtual ID 6 DIGIT OTP

Please check if your SMS service is working properly. In case of any issue with respect to the SMS not being sent, kindly contact your telecom service provider. It may be a case of bad network or non-functioning SMS service or low Balance etc

No, the Aadhaar PVC Card is just a compact and more durable version. It holds the same validity as the e-Aadhaar and paper Aadhaar letter.

The Aadhaar PVC Card is a durable, credit-card-sized version of Aadhaar with enhanced security features. It can be ordered online for ₹50 through the UIDAI website or M-Aadhaar Application.

Yes, you can order a reprint of your Aadhaar as Aadhaar PVC card  from the UIDAI website by paying ₹50. It will be delivered via speed post.

Aadhaar letter is laminated paper based document issued to the Aadhaar number holders after enrolment or update.  Aadhaar PVC Card is PVC based durable and easy to carry card with multiple security features.  Aadhaar PVC card is equally valid. 

After receiving order for Aadhaar PVC Card from the Aadhaar number holder, UIDAI  hands over printed Aadhaar Card to DoP within 5 working days (excluding the date of request). Aadhaar PVC Card is delivered via SPEED POST Service of India Post in line with existing delivery norms to the address registered  in aadhaar database. An Aadhaar Number holder may track delivery status using DoP Tracking Services on https://www.indiapost.gov.in/_layouts/15/dop.portal.tracking/trackconsignment.aspx

The different forms of Aadhaar are Aadhaar Letter, Aadhaar PVC card, eAadhaar and mAadhaar. All forms of Aadhaar are equally valid and acceptable.

Yes. 

“Order Aadhaar PVC Card” is an online service launched by UIDAI which facilitates the Aadhaar holder to get their Aadhaar details printed on PVC card by paying nominal charges.

This card contains security features like:
1. Tamper proof QR Code
2. Hologram
3. Micro text
4. Ghost image
5. Issue Date & Print Date
6. Guilloche Pattern
7. Embossed Aadhaar Logo

Charges to be paid are Rs.50/- (Inclusive of GST & speed post charges).

"Aadhaar PVC Card" request can be raised by visiting the UIDAI Official Website (https://www.uidai.gov.in or https://myaadhaar.uidai.gov.in/genricPVC ) or mAadhaar application. 

1. Please Visit https://uidai.gov.in or  https://myaadhaar.uidai.gov.in/genricPVC Click on “Order Aadhaar Card” Service.
2. Enter your 12 digit Aadhaar Number (UID) or 16 digit Virtual Identification Number (VID) or 28 digits Enrollment ID.
3. Enter the security code
4. If you have TOTP, choose option “I have TOTP” by clicking in check box else Click on “Request OTP” button.
5. Enter OTP/TOTP received on registered mobile number.
6. Click on the check box against “Terms and Conditions”. (Note: Click on hyper link to see details).
7. Click on “Submit” Button to complete OTP/TOTP verification.
8. On next screen, preview of the Aadhaar details will appear for verification by Aadhaar number holder before placing the order for reprint.
9. Click on “Make payment”. You will be re-directed to Payment Gateway page with payment options as Credit/Debit Card, Net banking and UPI.
10. After successful payment, receipt will get generated having digital signature which can be downloaded by Aadhaar number holder in PDF format. Aadhaar number holder will also get the Service Request Number via SMS.
11. Aadhaar number holder can track the status of SRN till dispatch of Aadhaar Card on Check Aadhaar Card Status.
12. SMS containing AWB number will also be sent once dispatched from DoP. Aadhaar number holder can further track delivery status by visiting DoP website.

Please Visit https://uidai.gov.in or Click on “Order Aadhaar Card” Service or mAadhaar application
Enter your 12 digit Aadhaar Number (UID) or or 28 digits Enrollment ID.
Enter the security code
Click on check box “If you do not have a registered mobile number, please check in the box”.
Please enter Non-Registered / Alternate Mobile Number. Preview will not be available for Aadhaar number holders ordering using non-registered mobile number.
Rest of the steps for ordering remains the same.

Presently, following online payment modes are available for making payment:-

Credit Card
Debit Card
Net Banking
UPI
Paytm

SRN is 14 digits Service Request Number which is generated after raising request for Aadhaar update. It will be generated once you start submitting the request. Till the completion of the transaction 'resume' option shall be available.

Airway Bill Number is the tracking number that is generated by DoP i.e. India Speed Post for the assignment/product that they deliver.

If Aadhaar number holder wants some changes in the details of printed Aadhaar letter or PVC Card, then he/she first need to update their Aadhaar by visiting Enrollment Center or MyAadhaar portal (depending on update) and then raise the request for Aadhaar PVC Card only after update is successful

UIDAI suggest the Aadhaar number holder to update his or her document or information regarding  proof of identity (POI) , proof of address (POA) at least once in 10 years from date of generation of Aadhaar number.

You may update the documents in your Aadhaar database for better service delivery and accurate Aadhaar based authentication. Therefore, updating recent identity and address documents is in the interest of the Aadhaar number holder.

To update document, you have to submit your Proof of Identity (POI) and Proof of Address (POA).

Some common documents accepted as both POI and POA:
Ration card
Voter identity card
Bhamashah, Domicile Certificate, Resident Certificate, Jan-Aadhaar, MGNREGA/ NREGS Job Card, Labour Card etc.
Indian passport
Passbook with photograph issued by Public Sector Bank along with certificate by branch manager/incharge

Some common documents accepted as POI only:

School leaving certificate / school transfer certificate with photograph
Marksheet/certificate issued by recognised Board of Education or University with photograph
PAN/e-PAN card
CGHS Card
Driving license

Some common documents accepted as POA only:

Electricity, water, gas or telephone/mobile/broadband bill (not more than three months old)
Duly signed and stamped Scheduled Commercial Bank / Post Office passbook with photograph
Duly signed and stamped Scheduled Commercial Bank / Post Office account/credit-card statement (not more than three months old)
Valid rent, lease or leave & licence agreement
Certificate issued in UIDAI Standard Certificate format by designated officers
Property tax receipt (not more than one year old)
Detailed list of supporting documents is available at - List of Supporting Document

Please visit MyAadhaar Portal, and log in using your Aadhaar number and one-time password (OTP) received on your registered mobile number.

List of supporting documents is available at - List of Supporting Document

You can update your address online through myAadhaar portal or by visiting any Aadhaar Enrolment Centre by enrolling with valid POA document.

You can update any demographic details in Aadhaar by visiting any Aadhaar Enrolment centre

Please go to Bhuvan Aadhaar Portal
For locating nearby Aadhaar centres, click on the ‘Centres Nearby’ tab. Enter your location details to view nearby Aadhaar centres.
For locating the Aadhaar centres within your PIN code area, click on the ‘Search by PIN Code’ tab. Enter your area PIN code to view Aadhaar centres in that area.

For submission of documents at an Aadhaar centre, the applicable charge is Rs. 50.
Submission of documents may also be done through myAadhaar portal.

Aadhaar number holders are suggested to update documents in Aadhaar at least once in 10 years. Once you receive any communication in this regard, it is suggested to update the documents at an early date.

You can submit the documents whenever you are in India, through online or by visiting Aadhaar Centre.

The documents can be submitted online through  MyAadhaar Portal or at any Aadhaar Enrolment Centre. For a tutorial video in this regard, please click here https://www.youtube.com/watch?v=1jne0KzFcF8