Do I have to pay any fee for Aadhaar enrolment?keyboard_arrow_down
No, Aadhaar enrolment is totally free of cost therefore you need not pay anything at the enrolment centre.
What kind of data gets captured during Aadhaar Enrolment?keyboard_arrow_down
There are two types of data gets captured for Aadhaar enrolment i.e. Demographic (Name, Gender, DoB, Address, Mobile number and email id) & Bioemtric (10 Finger Prints, Both Iris and photograph). Mobile number and email id are optional.
Is there any online method of getting Enroled for Aadhaar?keyboard_arrow_down
No, you have to personally visit Aadhaar enrolment centre for getting yourself Enroled as your Biometrics will be captured.
Can I get myself Enroled for Aadhaar just by sending required documents by Post?keyboard_arrow_down
No, you have to personally visit Aadhaar enrolment centre for getting yourself Enroled as your Biometrics will be captured.
What if my demographic details mentioned on acknowledgement / enrolment slip are not matching with supporting documents?keyboard_arrow_down
You can get your details corrected within 96 hours of your enrolment. 96 hours window starts from the time stamp mentioned on your Enrolment Slip/ Acknowledgement slip.
Can I get Enroled for Aadhaar if any of my fingers or iris is missing?keyboard_arrow_down
Yes, you can enrol for Aadhaar even if any or all fingers / Iris are missing. Aadhaar software has provisions to handle such exceptions.
Is it mandatory to provide mobile number or email for Aadhaar enrolment?keyboard_arrow_down
No, it is not mandatory to provide mobile number or email for Aadhaar enrolment. But it is always recommended to provide mobile number and email so that you get updates regarding your Aadhaar application status.
Is there any age limit for Aadhaar enrolment?keyboard_arrow_down
No, there is no age limit defined for Aadhaar Enrolment. Even a new born baby can also get Enroled for Aadhaar.
How much time it takes to get my Aadhaar generated after the enrolment?keyboard_arrow_down
It takes up to 90 days for Aadhaar generation from the date of enrolment.
Can I get my Aadhaar letter downloaded online after it is generated?keyboard_arrow_down
Yes, once your Aadhaar is generated, you can always download e-Aadhaar letter by clicking on “Download Aadhaar” under Aadhaar Enrolment section on uidai.gov.in website.
Does the online downloaded Aadhaar letter have same validity as that of original?keyboard_arrow_down
Yes, online downloaded e-Aadhaar letter has the same validity as that of original.
I have lost my Enrolment ID slip/ Aadhaar letter, is there any way of finding the same?keyboard_arrow_down
Yes, In case your mobile number is registered in Aadhaar, you can find your Enrolment number (EID) or Aadhaar (UID) by clicking on “Retrieve Lost UID/EID” tab under Section Aadhaar enrolment on uidai.gov.in website or https://resident.uidai.gov.in/lost-uideid. Select EID/UID you want to retrieve and then enter your name and mobile number (as registered during Aadhaar enrolment). You will receive your EID/ Aadhaar number delivered on your email/ mobile number.
In case your mobile number is not registered in Aadhaar, you have to visit nearest Permanent Aadhaar Enrolment centre.
I have Enroled for Aadhaar multiple times but have not received my Aadhaar letter. What should I do in this case?keyboard_arrow_down
There are chances that your Aadhaar has been generated but you have not received Aadhaar letter by post. In this case, it is recommended to get your Aadhaar status checked, for all your EIDs, by clicking on “Check Aadhaar Status” or https://resident.uidai.gov.in/check-aadhaar or by visiting nearest Permanent Aadhaar Enrolment centre.
I have received SMS on my mobile that my Aadhaar is rejected, what should I do?keyboard_arrow_down
Aadhaar generation involves various quality checks therefore there are chances that your Aadhaar gets rejected due to quality or any other technical reason. So if you have received SMS that your Aadhaar has been rejected, it is recommended to re-enrol yourself.
I don’t have required documents for enrolment of Aadhaar, can I still enroll?keyboard_arrow_down
Yes, even if someone in a family does not have required documents, the resident can still enrol if his/her name exists in family entitlement document. In this case the Head of Family in entitlement document needs to be Enroled first with valid PoI & PoA document and then other family members can enrol based on EID/Aadhaar number of head of family. UIDAI accepts 8 document types as Proof of Relationship (PoR). View the list of supporting documents.
What are Resident’s responsibilities in ensuring that his/her enrolment does not get rejected?keyboard_arrow_down
Resident must review his/her details in English as well as in local language by looking at the resident screen available in front of him/her. Ensure that Name, Gender, DoB, Address etc. are correct. Also to ensure that no titles/ salutations like Mr./ Mrs./ Col./ Dr. etc. are prefixed or suffixed to the name. It is recommended to provide full name instead of initials for e.g. B.K Sharma should be written as Brij Kumar Sharma. Review that photograph captured by the operator is correct and recognizable.
Whether the Ration card NEREGA Card etc can be accepted as Valid Proof of Identity/Address for the family members listed in the document in case they do not have separate PoI or PoA document?keyboard_arrow_down
Yes. The family entitlement documents is accepted as proof of Identity/Address for family enrolments as long as the head of the family whose photograph appears on the documents presents and verifies the identity and address of the family members and the Registrar authorized verifier countersigns the copy of the document as proof of acknowledgement.
Whether UIDAI has defined process to be followed for Family enrolments?keyboard_arrow_down
Yes. Head of the Family should invariably bring the original POI/POA for verification and only those family members can be Enroled based on the family entitlement document, whose names & other details are recorded on it. For family enrolments it is desirable that the family should come together for enrolment as far as possible. In case all the members cannot make it on the same day then the head of family should invariably accompany the family member whenever he/she comes for the enrolment.
What is the option if the address indicated on the PoA document appears to be inadequate for postal delivery? Can additional information from the residents be accepted?keyboard_arrow_down
Yes. The resident may be allowed to add minor fields such as House No., Lane No., Street Name, correcting typographic errors, minor changes/ corrections to pin code etc. to the address listed in the PoA document as long as these additions/modifications do not alter the base address mentioned in the PoA document. If the changes requested are substantial and change the base address that is listed in the PoA, the resident will require to provide an alternate PoA or enrol through an Introducer.
Where multiple address proofs are available for a resident (eg. present and native), which proof would UIDAI accept, and where will it send Aadhaar Letter?keyboard_arrow_down
The UIDAI asks the resident to confirm the addresses (from the multiple address proof) on which he/ she wants his/ her Aadhaar letter to be delivered. Based on resident’s choice, UIDAI captures the detail as per supporting documents.
Can I get my Aadhaar letter download online after updation?keyboard_arrow_down
Yes, you can download your e-Aadhaar online once your request is approved. You can download your e-Aadhaar by clicking “Download Aadhaar” on uidai.gov.in.
Shall I get Aadhaar letter again after updation?keyboard_arrow_down
Aadhaar letter with updates will be delivered at the given address only in case of Updation in Name, Address, Date of Birth and Gender. For Update of Mobile number/Email ID, the notification will be sent on the given mobile number/email ID.
How much time it takes to get updation in Aadhaar?keyboard_arrow_down
It takes upto 90 days for updation in Aadhaar after the request.
Is there any method of updating Biometrics online or by post?keyboard_arrow_down
No, for all Biometric updates including photograph you have to personally visit nearest Aadhaar Permanent Enrolment centre.
Can I update Biometrics (Finger Prints/ Iris/photograph) in Aadhaar?keyboard_arrow_down
Yes, you can update your Biometrics (Finger Prints/ Iris/photograph) in Aadhaar. For Biometrics updates, you need to visit nearest Permanent Enrolment centre.
Does submission of request guarantee Updation of information?keyboard_arrow_down
Submission of information for update does not guarantee update of Aadhaar data. The information submitted is subject to verification and validation. Furnishing of incorrect information/suppression of information would lead to rejection of application.
I have lost my mobile number/ do not possess the number that I Enroled with in Aadhaar. How should I submit my Update request?keyboard_arrow_down
In case you have lost/do not possess the mobile number anymore that is registered in Aadhaar, have to personally visit the nearest Aadhaar update centre for updation of mobile number. In this case you cannot update mobile number through post or online.
I have my mobile number registered in Aadhaar but I want to replace it with my second number. Can I update it online?keyboard_arrow_down
No, Mobile number is not updated online. To update mobile number, you can visit nearest Permanent Enrolment centre.
Do I need to visit same enrolment centre for updation also where my original enrolment was done?keyboard_arrow_down
No, you can visit any of the permanent Enrolment centre for updation.
Will my Aadhaar number get changed after updation?keyboard_arrow_down
No, your Aadhaar number will remain same throughout even after update.
How can I submit my Supporting documents in case of online Self Service Update portal (SSUP)?keyboard_arrow_down
In case you are using online Self Service Update portal (SSUP) method of updation, you need to upload scan of original documents.
Do I need to bring original documents for updation at Enrolment centre?keyboard_arrow_down
Yes, you need to bring original documents for updation at enrolment centre. Original documents will be scanned and handed back to you after updation.
What details can I get updated in case I am using online Self Service Update (SSUP) portal for updation?keyboard_arrow_down
If you are using online Self Service Update Portal (SSUP) for updation, you can update your Demographic details (Address). Please ensure that your mobile number is registered in Aadhaar while using this service.
What details can I get updated in case I am visiting Permanent Enrolment centre for updation?keyboard_arrow_down
In case you are visiting Permanent Enrolment centre, you can get both Demographics (Name, Address, DoB, Gender, Mobile & Email) & Biometrics (Finger Prints, Iris & Photograph).
Is it necessary that my mobile number should be registered with Aadhaar while requesting for any kind of updation?keyboard_arrow_down
If you are using online Self Service Update Portal (SSUP) for updation, your mobile number should be registered with Aadhaar otherwise you can visit nearest Permanent Enrolment centre with Supporting documents.
How can I update my details in Aadhaar?keyboard_arrow_down
There are 2 different ways you can get your details updated:-
Is there any fee involved for updation in Aadhaar details?keyboard_arrow_down
Yes, for updation in Aadhaar, either Demographic or Biometric, you have to pay Rs. 50/- (including taxes) to the service provider each time you get your details updated. You can also click on “Charges for Various UIDAI Services at Aadhaar Kendra (PEC)” on uidai.gov.in for UIDAI approved Fee Structure
What are the documents required for updation in Aadhaar details?keyboard_arrow_down
View the list of supporting documents. List contains 32 Proof of Identity (PoI), 45 Proof of Address (PoA), 14 Proof of Relationship (PoR) and 15 Proof of Date of Birth documents.
What fields can I update in Aadhaar?keyboard_arrow_down
You can update Demographic details (Name, Address, DoB, Gender, Mobile Number, Email) as well as Biometrics (Finger Prints, Iris & Photograph) in Aadhaar.
Can I update my details in Aadhaar?keyboard_arrow_down
Yes, you can always update your details in Aadhaar.
What are the Liabilities of an Introducer?keyboard_arrow_down
- Introducer must not collude with a person to impersonate another person (dead or alive) at the time of enrolment.
- Introducer must not help an Aadhaar holder to deliberately take on the identity of another person by changing their demographic information or even collude to provide false biometric information.
- Strict action will be taken against the Introducer for violation of guidelines.
What are the Responsibility of an Introducer?keyboard_arrow_down
- Once the Registrar identifies introducers region-wise (District/State in which the Introducer is authorized to work), he will notify the Introducers.
- The Introducers must attend the Aadhaar awareness workshop organized by the Registrar and UIDAI to acquaint them with the Aadhaar program and understand Introducer responsibilities and liabilities.
- If the identified Introducer is ready to work as an Introducer, he/she will have to give a written consent to being an Introducer for the purpose of enabling Aadhaar enrolments and to follow the guidelines and procedures laid down for the Introducers by the Unique Identification Authority of India (UIDAI) and the Registrar.
- Introducers need to be Enroled and must have received their Aadhaar numbers and signed the consent forms before they start introducing residents in the field.
- They must ensure that the Registrar has registered and activated them as an Introducer at UIDAI.
- Introducers must keep themselves informed on the Enrolment Schedules, Enrolment Centre locations and operational hours of the Enrolment Centers in their assigned territory.
- They must ensure that their contact information is correctly displayed at the Enrolment Centre. In case of no display/incorrect information, ask the Enrolment Centre supervisor to display/correct the details.
- Introducer must be easily accessible to the residents.
- The Introducers must check the Resident’s Name and Address on the Enrolment form for correctness and completeness. Introducer should also check his/her own details in the form and then provide his/her signature/thumbprint on the Enrolment Form space provided.
- Introducers should make themselves available during the working hours of the EC for endorsing residents. In case, they are not available during the operational hours, they can visit the Enrolment Centre at the End of the Day and check the list of residents pending for their endorsement.
- Introducer must carefully check the Name and Address details of the Resident and provide their Approval/Rejection.
- Introducer has to provide their biometric on Aadhaar client to endorse a resident’s enrolment.
- The Introducer also signs/provide thumbprint on the consent for enrolment where consent print requires the same.
- Introducer confirms the identity and address of the resident they are introducing
- Introducer must only introduce residents who do not have documentary proof of identity or address
- Introducer is not obliged to introduce every person who approaches them
- Introducer cannot charge fees for introducing residents. However, Registrars can prescribe an honorarium to them for this work.
Who is an Introducer?keyboard_arrow_down
- Introducers are individuals (for example, Registrar’s employees, elected local body members, members of local administrative bodies, postmen, influencers such as teachers, health workers & doctors, Aanganwadi / ASHA workers, representative of local NGO’s etc.) identified by a Registrar and registered in UIDAI’s CIDR as “Introducers”.
- In certain cases, the UIDAI Regional Office may itself take the initiative to identify a pool of Introducers for the convenience of the Registrars.
- Introducer must be above the age of 18 years and Introducer must not have a criminal record.
- Introducers will be linked to a Registrar. The same Introducer may be used by more than one Registrar as long as they are identified by the concerned Registrar and registered in UIDAI’s CIDR as “Introducers” for the particular Registrar. Therefore, the Introducer can only introduce people within the Registrar’s jurisdiction. In addition, a Registrar can further limit the operations of an Introducer by administrative boundaries (State, district level).
How are Residents without documents Enroled in Aadhaar?keyboard_arrow_down
- Key demographic data needs to be verified properly at the time of enrolment. Residents can bring any of the approved documents as Proof of Identity (PoI) and Proof of Address (PoA).
- If a resident is unable to provide documentary proof of identity or proof of address, they can be Enroled through a pre-designated “Introducer” who is identified and notified by the Registrar or Regional Offices.
- An Introducer is a person who is authorized by the Registrar to introduce a resident who does not possess any PoA/PoI documents. This introduction does not tantamount to giving a character certificate to resident.
What are the UIDAI Guidelines for Verification that the Verifier must keep in mind while verifying the Documents?keyboard_arrow_down
- Make sure that the resident has original documents for verification. In instances where original documents are not available, copies attested / certified by a public notary / gazetted officer will be accepted.
- The documents produced by the resident for Aadhaar enrolment/Update must be in the list of approved documents only.
- The format is for certificate to be issued by officials/ institutions (only those that are recognised in the UIDAI’s valid list of documents) for Proof of Identity and Address is as per Appendix A/B.
- Verifier can refuse verification, if they suspect forged/altered documents. In cases where Verifier refuses verification of the documents produced, reasons should be recorded in brief by the Verifier on the Enrolment Form.
- In case the Verifier refuses verification with reasons or turns the resident back without recording any reasons, the resident can approach a designated Authority created by the Registrar at the Block level for Grievance Redressal.
- Verify Name, Date of Birth, Address, and Relationship Details against PoI, DoB, PoA, PoR, respectively.
- PoI requires a document containing the resident’s name and photograph. Verify that supporting document has both.
- If any of the PoI document submitted does not contain the photograph of the resident, then it will not be accepted as a valid PoI. In order to be inclusive and free of harassment, documents with older photographs are acceptable.
- Confirm the name in the document by asking the resident his/her name. This is to ensure that the resident is providing own documents.
- The name of the person should be entered in full. It should not include salutations or titles like Mr., Miss, Mrs., Major, Retd., Dr. etc
- It is very important to write the person’s name very carefully and correctly. For example, the respondent may tell that his name is V. Vijayan whereas his full name may be VenkatramanVijayan and similarly R. K. Srivastava’s full name may actually be Ramesh Kumar Srivastava. Similarly, a female enrollee may tell her name as K. S. K. Durga while her full name may be Kalluri Surya Kanaka Durga. Ascertain from her/him the expansion of her/his initials and check the same in the documentary evidence produced.
- In case of difference in the name declared and the one in document (PoI) is limited to spelling and/or sequence of first, middle and last name, the name as declared by the resident may be recorded .
- If two documentary proofs produced by the enrollee have variation in the same name (i.e., with initials and full name), the enrollee’s full name should be recorded.
- Sometimes the infants and children may not have been named yet. Try to ascertain the intended name for the child by explaining to the enrollee the importance of capturing the name of the individual for allotting UID. In case of non availability of supporting documents for PoI, the name should be recorded with the assistance of the Introducer
- Date Of Birth (DOB):
- Date of birth of Resident must indicate day, month and year in the relevant field.
- If the Resident provides documentary evidence of Date of Birth, then the Date of Birth is considered as “Verified”. When resident declares the DoB without any documentary evidence, then date of birth is considered as “Declared”.
- When the resident is unable to give exact date of birth and only age is mentioned by the resident or approximated by the verifier then only age is recorded. The software will automatically calculate year of birth in such case.
- The Verifier should check the entry in the Enrolment/Update Form and ensure that the resident has correctly indicated the date of birth as “verified”/”declared” or has filled his/her Age.
- Residential Address:
- Verify that the PoA contains the name and address. The Verifier should ensure that the name in the PoA document matches with the name in the PoI document. A difference in the name in PoI and PoA document is acceptable if the difference is only in spelling and/or sequence of first, middle and last name.
- The “care of” person’s name, if any, is usually captured for children and old age people living with parents and children, respectively. If not available, one can leave this Address line blank.
- Enhancement of address is allowed. The resident may be allowed to add minor fields such as House No., Lane No., Street Name, correcting typographic errors, minor changes/ corrections to pin code etc. to the address listed in the PoA as long as these additions/modifications do not alter the base address mentioned in the PoA document
- If the changes requested in Address Enhancement are substantial and change the base address that is listed in the PoA, the resident will be required to produce an alternate PoA or enrol through an Introducer.
- Relationship Details:
- In the case of children below 5 years, “Name” and “Aadhaar Number” of one of the parents or guardian is mandatory. Parent/Guardian must produce their Aadhaar letter when enrolling children (or they can be Enroled together).
- In the case of an adult, no verification will be done for the information on parent or spouse. They are recorded for internal purposes only.
- Head of Family(HoF):
- Verify that the PoR document establishes relation between the Head of Family and the family member. Only those family members can be Enroled based on the relationship document (PoR), whose names are recorded on relationship document.
- Head of Family must always accompany the family member when the family member is getting Enroled.
- The verifier must also check the HoF details in the Enrolment/ Update Form in case of HoF based verification. HoF’s Name and Aadhaar Number in form should be verified against the Aadhaar letter.
- Ensure that in case of HoF based enrolments, the relationship details mentioned in the form are of the HoF only.
- Mobile Number, Email address:
If the enrollee possesses and is willing to provide his/her Mobile Number and / or Email Address, these optional fields must be filled in. Verifier can inform the importance of these fields to the resident. UIDAI can get in touch with the resident using this information, if required, like in case of returned letters.
What are the responsibilities of a Verifier?keyboard_arrow_down
For enrolment, Resident will bring his/her Original documents/ Attested Photocopies along with filled Aadhaar Enrolment/Update Form. Verifier must verify the information mentioned in the supporting documents with the information mentioned in the Aadhaar Enrolment/Update Form. Verifier also checks that the names of the documents captured in the enrolment form are correct and same as the original documents produced by the resident.
- Verifier needs to be available in the enrolment centre throughout the operating hours of the centre. Registrars should ensure physical presence of verifiers during the enrolment.
- It is verifier’s responsibility to ensure that Enrolment/Update Form is filled completely and correctly as per UIDAI enrolment process. No mandatory field should be left blank and resident should be encouraged to fill optional fields like mobile number and email address.
- Verifier will sign and stamp the Enrolment/Update Form after verification. If stamp is not available, the verifier can sign and put his/her Name. The resident will then go to the Enrolment Agency Operator for getting Enroled.
- However, if the resident is Enroled and has come for Correction for a particular demographic field, the resident need not enter all details in the Form. The resident must provide his/her original Enrolment Number, Date and Time (together known as EID), his/her Name and the field which needs correction.
- Verifier will only verify if it is one of the fields requiring verification of documents. Verifier will use the same UIDAI verification guidelines as used during resident enrolment.
- Verifier’s signature/thumb print and stamp/Name is required except in case where copies attested / certified by a public notary / gazetted officer are being submitted.
- The Verifier must be physically present at the enrolment centre every day and, thus, can monitor the Enrolment Centre performance and provide immediate information to UIDAI and Registrar on process deviations and malpractices at the enrolment centre.
Who is a Verifier?keyboard_arrow_down
When the resident comes to enrol for Aadhaar to an Enrolment Centre, demographic information will be entered from documents that the resident provides. The authentication of documents submitted by the resident is duly verified by the officials authorized to verify the documents. Such officials are termed as verifiers. The verifier present at the Enrolment Centre will verify the documents submitted by the resident against the enrolment form filled by the resident. The services of the retired government officials who are generally well acquainted with such verification procedures should be utilized by the Registrars in case they are unable to spare serving officials for document verification.
- Any serving /retired official both from Government (including Armed forces and CPMFs) and PSUs including Banks not below the rank of Group ‘C’/ class III employees may be allowed to be deployed as Verifiers. In the areas, like big cities and Metros, where registrar is unable to avail the services of such Retired/Serving government officials, services of an outsourced vendor can be availed of to provide verifiers with the approval from UIDAI Regional Office.
- The verifiers in an enrolment centre cannot be from the same vendor, hired as enrolment agency. Registrar needs to ensure that verifiers are appropriately trained before being put in the field. The Registrar may appoint more than one Verifier in a centre, if and where required. The list of all Verifiers must be notified, by designation, by the Registrar before commencement of the enrolments and the list should be shared with the Regional office concerned.
What are the responsibilities of an EA’s Supervisor?keyboard_arrow_down
At the Enrolment Centre, Supervisor’s role is to plan and deploy logistics and other requirements at the enrolment centre, setup the enrolment stations at the enrolment centre as per UIDAI guidelines as per Enrolment centre Setup checklist and supervise the operations at the centre. When performing his/her role as a Supervisor at an Aadhaar Enrolment Centre, the Supervisor ensures the following:
- Site Readiness
- UIDAI has provided Enrolment Centre Checklist to facilitate the Enrolment Agency in setting up enrolment stations and centres. Supervisor must use this list to ensure that all requirements are met for the centre that he/she is responsible for. He/she must fill and sign the checklist at the beginning of each enrolment centre and/or once every week (whichever is earlier). This checklist needs to be maintained for later review/audit at every enrolment centre by Registrar/UIDAI and their nominated performance monitors/agency.
- Supervisor is responsible for setting up of the laptop/desktop with Aadhaar client installed and tested, attached with all devices and printer cum scanners and ensure all equipment are in working condition to start Aadhaar Enrolments/Update.
- Ensure that the latest Aadhaar Enrolment client/Update software is installed.
- Ensure that the enrolment centre premises are neat and clean, hygienic, well maintained and safe from electric/fire hazards.
- Ensure that basic enrolment centre information as given below is displayed Mandatorily at each enrolment station(in local language and English):
- Name of Registrar and Contact Number
- Name of Enrolment Agency & Contact Number
- Name, Code, and contact number of EA Supervisor at enrolment centres
- Escalation Matrix for Raising Complaint against the Supervisor
- Working hours and Holidays of the Enrolment Centre
- List of Documents required for Aadhaar Enrolment/Update
- Rate List for all the Aadhaar related services
- Supervisor will also make sure that the Aadhaar IEC material provided by the Registrar/UIDAI is properly displayed at the centre, as per UIDAI guidelines.
- Ensure that the behaviour of Operator and other staff at the enrolment centre is courteous towards the residents.
- Take charge where Operator is not able to handle dissatisfied resident to prevent unpleasant situations.
- Where uniforms are provided, make sure that staff wears uniform at enrolment centre so that if residents need help they can easily identify employees by their attire.
- Do not undertake enrolment operations at any locations without valid agreement with the Registrars.
- On Boarding self and others
- Supervisor must submit his/her “On boarding Form” along with the required documents to the Enrolment Agency which in turn submit the form to concerned “UIDAI Regional Offices” for verification.
- After verification Regional Offices will approve/reject the on boarding with the respective Enrolment Agency.
- Enrolment Agency will then add the Supervisor by taking his/her biometrics in the Aadhaar client software and provide a User Name & Password to operate the Enrolment Machine.
- Enroled User means user’s biometric details verification at UIDAI is successfully completed and stored in local database at the enrolment station.
- Supervisor must make sure that all the “Operators” are also on-boarded at the stations for local authentication.
- Managing Centre Operations
- Supervisor also acts as an Operator, when required, in exigencies.
- Supervisor must be aware of latest guidelines & policies as regard to Enrolments & updates being released from time to time by UIDAI
- Supervisor administers the enrolment process at his/her enrolment centre. He/she ensures adherence to the UIDAI enrolment processes and guidelines at the centre and good quality of data captured.
- Supervisor must ensure that the residents who have come for Fresh Enrolment have never Enroled for Aadhaar by using “Find Aadhaar Facility”.
- Supervisor must ensure that the resident is well informed that his/her biometric will only be used for Aadhaar Enrolment/Update.
- Supervisor must ensure that the resident has filled the prescribed form for Aadhaar Enrolment/Update correctly and has brought all the Original Supporting documents for scanning.
- Supervisor must ensure only the required items are checked in case of any update, not the complete information to avoid duplicity of data collected e.g. if Address has to be updated only the Address Check Box should be selected others.
- Supervisor is required to “Sign off” every enrolment on Aadhaar client, where resident has a “biometric exception”.
- Supervisor must ensure that every Operator is aware of and has a print copy of the critical points to be reviewed at the station during Resident’s review of enrolment data.
- Supervisor must ensure that the Operator diligently reviews the data captured with resident for every enrolment/update and making corrections when pointed out by the resident.
- Supervisor must ensure that the Operator provides his/her biometric confirmation after every Aadhaar enrolment/update.
- Supervisor must ensure that Acknowledgement is being printed after every enrolment and dully signed by the resident.
- Supervisor must ensure that the Original Documents used as Proof of Identity/Proof of Relationship/Proof of Address/Proof of Birth and Signed Acknowledgement Slip is scanned for every enrolment.
- Supervisor can hold End of Day meeting at the centre for sharing learning of the day and issues faced.
- Supervisor must take stock of the centre at the end of the day and make arrangements for replacement of faulty devices, hardware and other logistics for smooth enrolments the next day.
- Check devices periodically for scratches, out of focus images, only partial images getting captured. In case any such problem is noticed, it should be reported to the concerned Enrolment Agency Manager/HQ and a change of equipment should be requested.
- Ensure all devices and computers are shut down and power is off to avoid accidents.
- Ensure security arrangements for devices and other equipments.
- Specific End of Day Reports is available on the client, for selected time period, to facilitate EA Operations. Supervisor can make use of these reports in managing day to day operations at the centre.
- Supervisor must ensure that staff at the centre observes the highest standards of ethics during the execution of Aadhaar Enrolment/Update and do not ask for any additional money except for the prescribed fee.
- Supervisor is also responsible for maintaining the confidentiality and security of the data collected during Aadhaar enrolments.
- Backup, Sync and Export
- Supervisor ensures twice a day data backup of all enrolment data to external hard disk as per UIDAI guidelines. Record date and station number where backup done to ensure that all stations are backed up and none is missed.
- Supervisor also ensures that enrolment stations are synched at least once in every 10 days.
- Supervisor manages timely data export of enrolment data for uploading to UIDAI server.
- Supervisor can maintain a register for data exported. Record date, station number and packets exported at each station for reconciliation purpose.
- End of Day Review / Correction
- Supervisor must Review all enrolments of the day, End of Day (EoD), to ensure that data entered in the Aadhaar client is correct for each resident. Supervisor may also deploy a fellow operator on-boarded on the machine for end of day review. However, the operator who did the enrolment cannot review his/her own packets.
- In case any error/logical mismatch are found in the data entered, inform the resident to come to the enrolment centre within correction time frame. Supervisor must sign off by giving his/her fingerprint after End of Day Review.
- Once correction is done to the resident's data, the Supervisor will again manually Approve/ Reject the Resident's packet put on Hold earlier for correction, with appropriate reason if rejected.
- Performance Monitoring
- The Supervisor cooperates with the UIDAI/Registrar’s monitors in performing monitoring and audit functions at the enrolment centre and answers their questions to the best of his/her knowledge. Supervisor details are recorded during performance monitoring and Supervisor also signs on the performance monitoring sheet along with the monitor.
- Supervisor ensures audit feedback, if any, is incorporated in process for continuous improvement of enrolment operations and data quality
Who is a Supervisor and what are his/her qualifications?keyboard_arrow_down
A Supervisor is employed by an Enrolment Agency to operate and manage enrolment centres. It is mandatory to have one Supervisor at each Enrolment Centre. To qualify for this role, the person should satisfy the following criteria:
The person should be of age 18 years and above
- The person shall be 10+2 pass and should preferably be a graduate
- The person should have been Enroled for Aadhaar and his/her Aadhaar number should have been generated.
- The person should have a good understanding and experience of using a computer
- The person should have obtained “Supervisor Certificate” from a Testing and Certification Agency appointed by UIDAI.
Before starting work as a Supervisor:
- The person must be engaged and activated by any Enrolment Agency in accordance with UIDAI guidelines prior to commencing enrolments.
- The person should have undergone Training Session conducted by Regional Offices/Enrolment Agency on Aadhaar Enrolment/Update Processes and various equipment and devices used during Aadhaar enrolment.
- The person should have read the complete Training Material on Aadhaar Enrolment/Update available on UIDAI website before giving the certification exam.
- The person should be comfortable with local language keyboard and transliteration
How does the Operator perform Correction in Resident’s Data?keyboard_arrow_down
- For correction in any of the above data of a resident, the Operator may use Correction menu on Enrolment Client (one time). Resident data can be corrected within 96 hours of the resident’s enrolment and in the presence of the resident.
- The following requests for changes are included in the scope of the Correction Process:
- All demographic fields i.e., Name, Address, Gender, Date of Birth / Age*
- Relationship to resident
- Email Address
- Relationship Details(Relation type, Name and Aadhaar Number)
- Introducer Name and Aadhaar Number
- If originally the resident was Enroled as a child below 5 years of age, it is invalid to correct the resident age to above 5 years because biometric data was not captured during enrolment.
- The previous Enrolment ID of the resident needs to be entered for correction of resident’s old data. Check resident’s acknowledgement letter for taking Enrolment number, date and time of enrolment for correction.
- PoI, PoA and Parent/Guardian’s acknowledgement letter will also be required at the time of correction process depending on the type of correction.
- A change in Name would require either a verified Enrolment Form and PoI document or an Introducer’s Name and UID. A change in Address would require either a verified Enrolment Form and PoA document or an Introducer’s Name and Aadhaar Number. A change in verified DoB would require a verified Enrolment Form and DoB certificate. If the correction is in data for a child below 5 years of age, then parent details of relationship type, relative name and Aadhaar Number of parent/guardian is also mandatory.
- Only the fields that need a correction are entered in the Correction menu of the software. Fields that are good in original enrolment are not to be retyped during Correction.
- The correction in data will be reviewed with the resident and any one of the biometrics of the resident (provided in drop down menu on client) will also be taken to confirm that the resident is OK with corrections.
- In case the resident is child below 5 years, the biometric of the parent/guardian whose details are entered in the relationship fields, will be taken. The Operator will sign off the enrolment and Supervisor, Introducer sign off will be required in biometric exceptions and Introducer based verification respectively.
- An acknowledgement of correction will be printed at the end of correction process along with the Resident’s photo. The acknowledgement of correction will be signed by Operator and handed over to Resident. The consent will be signed by the resident and filed by the Operator along with the other documents of the resident.