FAQs

i) If you do not have Aadhaar, please visit nearest Aadhaar enrolment centre to enroll for Aadhaar.
ii) Till the time Aadhaar is assigned to you, you may present your Aadhaar enrolment ID (EID) and other alternate ID documents as per the scheme requirements for getting the benefits.

For correction of your name in Aadhaar, you may visit the nearest Aadhaar Enrolment Centre to update your name(Aadhaar Enrolment/Update Centre list is available at - https://appointments.uidai.gov.in/easearch.aspx and  https://bhuvan.nrsc.gov.in/aadhaar/). We suggest you to carry proof of your identity and give mobile number and email to get confirmation message of update. 

i) You can visit the nearest Aadhaar Enrolment Centre to update your biometrics (Aadhaar Enrolment/Update Centre list available is at - https://appointments.uidai.gov.in/easearch and https://bhuvan.nrsc.gov.in/aadhaar/).
ii) You can also do best finger detection to increase your chances of authentication in future by using the best finger identified.

You can receive DBT benefits only in one account as per your choice which has been mentioned by you while submitting the mandate and consent form to your bank for linking with Aadhaar. This account will be seeded with NPCI-mapper by the Bank to operate as DBT enabled account.

i) As per the provisions under section 7 of the Aadhaar Act 2016, the Central or State Governments may mandate requirement of Aadhaar of the beneficiaries for availing the benefits/subsidies under the schemes that are funded out of the Consolidated Fund of India or Consolidated Fund of the State (relevant circular available at :- "Guidelines on use of Aadhaar under section 7 of the Aadhaar Act 2016.")
ii) To identify the intended beneficiaries of the scheme and to remove the fakes or duplicates from the scheme database.

To change the bank account for receiving DBT funds, please visit the respective bank branch and submit the mandate and consent form provided by your bank.

Yes.  Cash withdrawal, cash deposit, balance enquiry, mini statement, funds transfer to other Aadhaar holders, etc. can be availed at your doorstep through Bank Mitras/Bank Correspondents deployed by various banks and Post Offices. 

i) Aadhaar based DBT ensures that nobody else can claim your benefits by impersonating you.
ii) In case of cash transfers, the money reaches directly to your DBT enabled bank account of your choice.
iii) Benefits under different schemes for which you have enrolled, are transferred only to DBT enabled bank account of your choice.

Individuals can reach UIDAI through multiple channels viz. Phone, Email, Chat, Letter/Post, Web Portal, Walk in and Social Media for their grievance redressal.

The detailed information about available channels are as below:

1. Phone Call (Toll Free Number) -

   Individuals can contact UIDAI Toll Free Number (1947) for concerns related to Aadhaar. UIDAI contact center consists of a self service IVRS (Interactive Voice Response system) and Contact Center Executive based assistance. Individual can choose any of below mentioned language for communication as per their ease.

   1. Hindi	5. Kannada	9. Gujarati
   2. English	6. Malayalam	10. Marathi
   3. Telugu	7. Assamese	11. Punjabi
   4. Tamil	8. Bengali	12. Odia

Timings:

1. a) Availing of self service through IVRS:
       Services through IVRS can be availed in self service mode on 24X7 basis.
2. b) Contact Center Executive assistance:  This service can be availed from
       Monday - Saturday: 7 AM to 11 PM, 
       Sunday: 8 AM to 5 PM.

   General Queries are resolved by Contact Center Executive through UIDAI approved Standard Responses and complaints are assigned to concerned Divisions/Regional Offices of UIDAI on real time basis. These complaints are examined internally at concerned Division/Regional Offices of UIDAI for effective resolution and communication thereafter to the individual.

3. Chatbot (Aadhaar Mitra) – Individuals can raise their concern related to Aadhaar through UIDAI chatbot service "Aadhaar Mitra" which is available on UIDAI’s Official website This chatbot is trained to respond to the queries and aimed at improving the individual's experience.
4. UIDAI Web Portal – Individuals can lodge and check the status of their grievance on UIDAI website under Grievance and Feedback & Check Grievance / Feedback Status respectively.       
5. Email – Individuals can send email to This email address is being protected from spambots. You need JavaScript enabled to view it. for any queries and complaint related to Aadhaar.
6. Walk-In at Regional Offices: Individuals can directly walk in to the respective regional offices according to their state for the resolution of their queries or submission of complaints related to Aadhaar.
7. Post/Letter: Individuals can lodge their grievances in UIDAI HO or Regional offices through post or submit application by hand. The concerned Regional Office/ division will take necessary steps to resolve the grievance.
8. Social Media: Grievances may be lodged through multiple social media platforms like Twitter, Facebook, You tube, Instagram etc. Individual can upload a post related to their concern/grievance tagging the UIDAI or DM the support page on different social media streams.
9. Public Grievance Portal (CPGRAMS) of the Government of India: Grievances can be lodged at UIDAI through Centralized Public Grievance Redress and Monitoring System (CPGRAMS).This is an online platform available for the citizens 24x7.

 Aadhaar Chatbot is well trained to answer queries/concerns related to Aadhaar. Individual can simply type his query in Chatbot and get the desired answers immediately. Currently Aadhaar Chatbot is available in Hindi and English language. Aadhaar Chatbot also contains related videos and is regularly trained with latest and updated information.

Yes, Aadhaar Chatbot helps the individual to locate a nearby Aadhaar Enrolment Center by entering PIN Code.

 Presently, Aadhaar Chatbot supports English and Hindi language. The language icon enables the individual to change the language anytime and get the response in the desired language.

 The dynamic buttons appear for the most frequently asked queries in Chatbot. This will help the individuals to get quick response. The questions in the dynamic buttons keep on changing according to the frequency of the questions asked.

 Feedback against chatbot response can be shared by selecting 'Thumbs Up/Down' icon mentioned below every chat response against the query raised. Also, to share feedback on overall experience, at the end of the session, while closing the window individual can provide a star rating (on a scale of 1 to 5).

 Yes, Aadhaar Chatbot can provide the Enrolment/Update status by entering EID/URN/SRN.

Yes, individuals can raise a grievance using Aadhaar Mitra Chatbot

এমআধাৰ এপ ভাৰতৰ ভিতৰত যিকোনো ঠাইতে ব্যৱহাৰ কৰিব পাৰি। এমআধাৰ এটা ৱালেটত আধাৰ কাৰ্ডতকৈ বেছি। এফালে বিমানবন্দৰ আৰু ৰে'লৱেৰ দ্বাৰা এমআধাৰ প্ৰ'ফাইলটো বৈধ পৰিচয় পত্ৰ হিচাপে গ্ৰহণ কৰা হয় আৰু আনহাতে আধাৰ নম্বৰ ধাৰকে এপটোত থকা সুবিধা আৰু সেৱাসমূহ ব্যৱহাৰ কৰিব পাৰে।

নহয়, কেৱল ঠিকনা আপডেট কৰিবলৈ এমআধাৰ এপ্প ব্যৱহাৰ কৰিব পাৰি।

মুখ্য ডেশ্বব'ৰ্ডত ওপৰৰ প্ৰ'ফাইল সাৰাংশত (চিয়ান টেবত প্ৰ'ফাইল ছবি, নাম আৰু আধাৰ নম্বৰ) টেপ কৰি প্ৰ'ফাইলটো চাব পাৰি।

কেৱল পঞ্জীভুক্ত ম'বাইল নম্বৰৰ সৈতে সংযুক্ত আধাৰ থকা কোনোবাইহে এমআধাৰ এপত আধাৰ প্ৰ'ফাইল সৃষ্টি কৰিব পাৰে। তেওঁলোকে যিকোনো স্মাৰ্টফোনত ইনষ্টল কৰা এপএটাত তেওঁলোকৰ প্ৰ'ফাইল পঞ্জীয়ন কৰিব পাৰে। অৱশ্যে অ'টিপি কেৱল তেওঁলোকৰ পঞ্জীভুক্ত ম'বাইললৈ প্ৰেৰণ কৰা হ'ব। আধাৰ প্ৰ'ফাইল পঞ্জীয়ন কৰাৰ পদক্ষেপবোৰ তলত দিয়া হৈছে:

এপ্পটো মুকলি কৰক।
মুখ্য ডেশ্বব'ৰ্ডৰ ওপৰত ৰেজিষ্টাৰ আধাৰ টেবত টেপ কৰক
4 টা অংকৰ পিন/পাছৱৰ্ড সৃষ্টি কৰক (এই পাছৱৰ্ডটো মনত ৰাখক, কিয়নো প্ৰ'ফাইলত প্ৰৱেশ কৰাৰ প্ৰয়োজন হ'ব)
বৈধ আধাৰ প্ৰদান কৰক আৰু বৈধ কেপচা প্ৰবিষ্ট কৰক
বৈধ ওটিপি প্ৰবিষ্ট কৰক আৰু দাখিল কৰক
প্ৰ'ফাইলটো পঞ্জীয়ন কৰা উচিত
পঞ্জীভুক্ত টেবে এতিয়া পঞ্জীভুক্ত আধাৰ নাম প্ৰদৰ্শন কৰিব
তলৰ মেনুত মোৰ আধাৰ টেবত টেপ কৰক
4-অংকৰ পিন/পাছৱৰ্ড প্ৰবিষ্ট কৰক
মোৰ আধাৰ ডেশ্বব'ৰ্ড দেখা গৈছে

মাইআধাৰ পৰ্টেল হৈছে আধাৰ সম্পৰ্কীয় সেৱাসমূহৰ এটা এৰে থকা এটা প্ৰৱেশ ভিত্তিক পৰ্টেল। এজন আধাৰ নম্বৰধাৰীয়ে https://myadhaar.uidai.gov.in/ ত ক্লিক কৰি MyAadhaar চাব পাৰে।

হয়, এবাৰ আপোনাৰ আধাৰ সৃষ্টি হ’লে ইআধাৰ অনলাইনত ডাউনলোড কৰিব পাৰিব।

নামভৰ্তি বিচৰা ব্যক্তিজনৰ আধাৰত কোনটো ঠিকনা ৰেকৰ্ড কৰিব লাগিব সিদ্ধান্ত লোৱাৰ বিকল্প আছে যাৰ বাবে বৈধ পি.ও.এ. দস্তাবেজ উপলব্ধ।  আধাৰত পঞ্জীয়ন কৰা ঠিকনাত আধাৰ পত্ৰ প্ৰদান কৰা হ'ব।

e-Aadhaar is a password protected electronic copy of Aadhaar, digitally signed by UIDAI. 

As per Aadhaar Act, e-Aadhaar is equally valid like Physical Copy of Aadhaar for all purposes. For validity of eAadhaar, please visit UIDAI circular- https://uidai.gov.in/images/uidai_om_on_e_aadhaar_validity.pdf

Aadhaar Number holder can download e-Aadhaar by visiting UIDAI's MyAadhaar portal - https://myaadhaar.uidai.gov.in/genricDownloadAadhaar/en or by using mAadhaar app for mobile phones.

OTP for downloading eAadhaar will be received on registered mobile number.

 Masked Aadhaar implies replacing of first 8 digits of Aadhaar number with  “xxxx-xxxx” while only last 4 digits of the Aadhaar Number are visible.

Password of eAadhaar is a combination of the first 4 letters of name in CAPITAL and the year of birth (YYYY).

For Example:

Example 1
Name: SURESH KUMAR
Year of Birth: 1990
Password: SURE1990

Example 2
Name: SAI KUMAR
Year of Birth: 1990
Password: SAIK1990

Example 3
Name: P. KUMAR
Year of Birth: 1990
Password: P.KU1990

Example 4
Name: RIA
Year of Birth: 1990
Password: RIA1990

Aadhaar number holder needs 'Adobe Reader' to view digitally verified e-Aadhaar. To install Adobe Reader in the System visit https://get.adobe.com/reader/

Please visit Aadhaar YouTube Channel and watch tutorial link on https://youtu.be/aVNfUNIccZs?si=ByW1O6BIPMwc0seL

VID can be generated only by the Aadhaar number holder. They can also replace (generate a new VID) their VID from time to time. At any given time only one VID will be valid for an Aadhaar number. UIDAI provide various options to Aadhaar number holders to generate their VID, retrieve their VID in case they forget, and replace their VID with a new number. These options will be made available via UIDAI’s website (www.myaadhaar.uidai.gov.in), eAadhaar download, mAadhaar mobile application, etc.

VID can also be generated by sending an SMS to the Aadhaar helpline number 1947. Aadhaar number holder will have to type “GVIDLast 4 digits of Aadhaar Number” and send it to 1947 through the registered Mobile Number.

No other entity like AUA/KUA can generate VID on behalf of Aadhaar number holder. The VID can be generated by Aadhaar number holder by himself/herself only. Aadhaar number holder will receive the VID through SMS on registered mobile number.

Yes, UIDAI provide multiple ways to generate new and/or retrieve current VID. These options are made available via UIDAI’s website (www.myaadhaar.uidai.gov.in), eAadhaar, mAadhaar mobile application, SMS, etc.

For retrieval of VID, Aadhaar number holder may send SMS to the Aadhaar helpline number 1947. Aadhaar number holder will have to type “RVID Last 4 digits of Aadhaar Number” and send it to 1947 through the registered Mobile Number.

Yes. VID can be used in lieu of Aadhaar number to perform Aadhaar Authentication.

Yes, Aadhaar number holder consent is necessary for VID based authentication. Agency is required to inform the Aadhaar number holder the purpose for authentication and collect explicit consent for performing authentication.

No. Since VID is temporary and can be changed by the Aadhaar number holder, storing VID has no value. Agencies should not store VID in any database or logs.

After the minimum validity period (currently set as 1 calender day or after midnight 12), Aadhaar number holder may requests regeneration of a new VID. In this way, new VID will be generated and the previous VID will be deactivated.
In case, if Aadhaar number holder opts for retrieval of VID, the last active VID will be sent to the Aadhaar number holder through SMS. Aadhaar number holder will have to type “RVIDLast 4 digits of Aadhaar Number” and send it to 1947 through the registered Mobile Number.

At this time there is no expiry period defined for VID. VID will be valid till the time a new VID is generated by the Aadhaar number holder.

You can update your demographic details in Aadhaar
1 - By enrolling through nearest enrolment centre. You can search the nearest enrolment centre by clicking https://bhuvan.nrsc.gov.in/aadhaar/
2- Using Online services for address update and document update available at https://myaadhaar.uidai.gov.in/ .

Yes, mobile number should be registered to Aadhaar for using online services.

You can update your mobile number by visiting a Aadhaar Enrolment Centere, you can locate the centre at Bhuvan Aadhaar Portal

Relationships details are not collected in Aadhaar. However you have option to add name of your father/husband/etc  in C/o field. This will be part of your address and no documentary support is required for the same.

You have to enter the details in English, which shall be transliterated into your selected regional language. You can update for any correction in transliteration if required. The following regional languages are available for update of address through online.

Bengali, Gujarati, Hindi, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil, Telugu and Urdu.

On successful submission of an online address update request,  a SRN (Service Request Number) is generated, which is shown on screen and also sent via SMS to your registered mobile number. After successful submission of the request, please download the invoice containing the SRN number and other details. The status of the update request can be checked at the bottom of the page by login in to Check Aadhaar Update Status

Aadhaar update requests to be supported by valid/proof of address (POA) document. A request can be rejected for invalid document in following scenarios:

1. The Proof of Address(POA) document should be a Valid document, as per document list available at List of Supporting Document
2. Document is in the name of the Aadhaar holder for whom update request is submitted.
3. Address details entered should match the address with the address mentioned in the document.
4. Image uploaded should be clear and colored scan of original document.

Aadhaar Authentication history service hosted on UIDAI Website provides detailed authentication transactions logs for Aadhaar authentication performed by the individual concerned in last six months & maximum 50 records can be viewed at instance.

Authentication History service is hosted on UIDAI Website at URL https://resident.uidai.gov.in/aadhaar-auth-history OR Aadhaar number holder may use this service through mAadhaar App

Aadhaar number holder can check his/her Aadhaar Authentication history from UIDAI Website https://resident.uidai.gov.in/aadhaar-auth-history or through mAadhaar App by using his/her Aadhaar Number/VID & enter security code and follow the mentioned procedure.

Note: Registered mobile number is mandatory to avail this service.