FAQs

Supporting a local language implies providing support for:
Data entry in local language
Transliteration of English language data to local language
Labels in local language in the software (on screen)
Labels in local language in the print receipt
Import of pre-enrolment data in local language (upcoming)

Enrolment can be done in following 16 languages:   Assamese, Bengali, English, Gujarati,Hindi, Kannada, Konkani, Malayalam, Marathi, Manipuri, Nepali, Odia, Punjabi, Tamil, Telugu and Urdu.    Normally the operator shall provide Aadhaar enrolment in the Regional Language of that Region.  If you need enrolment in a different language, please request the operator to select the required language before starting enrolment and ensure that the transliteration is proper.

At this time, the primary source for data entry is in English. However, as the technology matures, we expect to change the primary language to local language based on reverse transliteration. Since this is a dependency on technology that is not yet available, we cannot assure a date, however – we are targeting a release in Version 3.0.

The most common problem that UIDAI have seen is with installation of the IME, and it’s interactions with the language bar. Further, it is possible to configure the Windows language input to assume a local language keyboard. This is not the same as transliteration, but assumes a different keyboard is being used – and the results are very different. UIDAI have also had difficulty in truly transliterating English words into local language, as they are very different from the language model. This can be better handled by using advanced facilities in the IMEs (for ex. Schemes in Google IME) The language support must be configured on a per user basis, and that makes it harder to manage.

At this time, the support has been provided for import of pre-enrolment data in English. During enrolment process, the data is converted from English to local language through the transliteration engine. The operator can correct this data in the presence of the individual seeking to enrol. The software is planned to provide support for import of pre-enrolment data in English, local language or both in future versions. For pre-enrolment data imported in local language, it will not be over-ridden by the transliteration engine. However, a soft keypad / IME will be available for editing the data.

The database will be maintained in English. The communication between individual and UIDAI will be in English and the local language.

Following are the primary functions of Training Testing and Certification Division: 

• Conceptualizing and formulating Capacity Building Initiatives, for Aadhaar Operators, in order to strengthen Aadhaar Ecosystem.
• Conducting Certification and Re-certification Exams for Aadhaar Operators.

The training of E&U Operators falls under Regulation 25 of The Aadhaar (Enrolment and Update) Regulations, 2016.

Training of Authentication Operators falls under Regulation 14 (f) of the Aadhaar (Authentication and Offline Verification) Regulations, 2021.

The Categories of Aadhaar Operators are mentioned below:

1.  Aadhaar enrolment and update Operator/ Supervisor.
2. Quality Check/ Quality Audit (QA/QC) Operator /Supervisor.
3. Manual de-duplication (MDD) Operator /Supervisor.
4. Grievance Redressal Operator (GRO).
5. Authentication Operator.
6. Customer Relationship Management (CRM) Executive

Sl.No.	Operator Category	Minimum Qualification
1.	Aadhaar enrolment and update Operator/ Supervisor	12th (Intermediate) Or 2 years ITI (10+2) Or 3 years Diploma (10+3) [In case of IPPB/Anganwadi Asha Worker - 10th (Matriculation)]
2.	Quality Check/ Quality Audit (QA/QC) Operator/ Supervisor	Graduate in any discipline
3.	Manual de-duplication (MDD) Operator /Supervisor	Graduate in any discipline
4.	Authentication Operator	12th (Intermediate) Or 2 years ITI (10+2) Or 3 years Diploma (10+3) [In case of IPPB/Anganwadi Asha Worker - 10th (Matriculation)]
5.	Customer Relationship Management (CRM) Executive	Graduate in any discipline

Yes, as per UIDAI Training Testing and Certification Policy, training is mandatory for candidates willing to work as Aadhaar Operators.

Different types of training programs available at UIDAI are: 

1. Master Trainers’ Training Programs.
2. Orientation/ Refresher Programs.
3. Mega Trainings and Certification Camps.

Training Agency engaged by UIDAI will provide training to Aadhaar Operators.

The different types of training materials available on UIDAI website include, Handbooks, Mobile Nuggets, Tutorials etc., covering modules on Aadhaar Enrolment and Update, Child Enrolment Lite Client and Authentication.

Candidate can access the training material published on UIDAI portal (https://uidai.gov.in/en/ecosystem/training-Testing-certification-ecosystem.html) and UIDAI Learning Management System (LMS) Portal (https://e-learning.uidai.gov.in/login/index.php)

Yes, it is mandatory for a candidate to appear for and qualify the certification exam to work as an Enrolment Operator/Supervisor and CELC Operator.

Yes, it is mandatory for a candidate to have an updated and valid Aadhaar to register for the certification exam.

Testing and Certification Agency (TCA), presently M/s NSEIT Ltd., engaged by UIDAI conducts the certification exam.

Yes, any individual can apply for the certification exam after getting the authorization letter from a Registrar/Enrollment Agency.

The duration of certification exam is 120 minutes. 100 Questions (Text-based Multiple Choice Questions only) are asked in the certification exam.

The minimum passing mark in the certification exam is 65.

1. The fee for certification exam is Rs. 470.82 (including GST)
2. The fee for re-exam is Rs. 235.41 (including GST).

No, the certification exam/re-exam fee is non-refundable.

Yes, candidate needs to pay a fee of Rs 235.41 (including GST) every time he/she appears for the re-exam.

A candidate may contact the Helpdesk on Toll Free No.: 022-42706500 or send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Yes, Registrar/EA can make Bulk Online Payment for Registration and Scheduling process of the candidates’ exam/re-exam.

The validity of certification exam fee is 6 months from the date of payment.

Certification exam will be conducted in online mode at the specified exam center.

Exam centers are located across various states of India. The detailed information regarding the exam centers is available on the registration portal: https://uidai.nseitexams.com/UIDAI/LoginAction_input.action

A candidate can take unlimited number of attempts before he/she passes the certification exam, with a gap of 15 days between subsequent attempts.

The passing certificate will be issued by Testing and Certification Agency (TCA), presently M/s NSEIT Ltd., engaged by UIDAI.

Yes, the certificate is valid for 3 years from the date of issue.

After acquiring the certificate, a candidate is required to contact the Registrar, who issued the authorization certificate/letter, to get a job as an Aadhaar Operator.

Re-certification is required under below-mentioned circumstances:

1.  In case of validity extension: Re-certification along with re-training is required for extension of validity of certificate and is applicable for the Operators already working in the Aadhaar Ecosystem.
2.  In case of suspension: If any Operator is suspended for a particular duration, Re-certification along with re-training is required after completion of suspension period.

Operator should take the re-certification exam within 6 months of the expiry of validity of the current certificate.

The new validity date will be 3 years from the date of expiry of the current certificate.

Yes, an Operator can re-appear for the re-certification exam after a gap of minimum 15 days.

The mock question paper is available on the registration portal: https://uidai.nseitexams.com/UIDAI/LoginAction_input.action

If a candidate is already working under a Registrar/Enrolment Agency and wants to work with a different Registrar/Enrolment Agency, then he/she will have to appear for re-certification examination, duly authorized by the respective Registrar/Enrolment Agency.

After the completion of suspension period, suspended Operators can apply for re-training followed by Re-certification exam as per the TT&C Policy.

Yes, Training, Testing and Certification Policy is applicable for Authentication Operators. To know more, click on the below-mentioned link:

https://uidai.gov.in//images/TTC_Policy_2023.pdf

Please refer to the Standard Operating Procedure for Date of Birth update which is available at the below mentioned link:

https://uidai.gov.in/images/SOP_for_DOB_update.pdf

You can retrieve your Aadhaar details online by using the "Retrieve UID/EID" option on the UIDAI website. You will need your registered mobile number or email for verification.

The lost/forgotten Aadhaar number can be retrieved online by visiting following link https://myaadhaar.uidai.gov.in/retrieve-eid-uid

Process: -  Please select your requirement - Aadhaar/EID you want to retrieve- enter full name as in Aadhaar, mobile number/email linked with Aadhaar and Captcha, followed by OTP. After mobile OTP based authentication, the Aadhaar number/EID as per request will be sent through SMS to the linked mobile number. This service is free of cost.

UIDAI provides multiple options to trace or retrieve your lost/forgotten Aadhaar number, even if your mobile/email id is not linked with Aadhaar.

Option 1: Aadhaar number can be retrieved with the help of operator at Aadhaar enrolment centre using "Print Aadhaar" service.

Aadhaar number holder to visit an Aadhaar enrolment centre in person.
Provide the following mandatory information: Name, gender, district or PIN code as per the Aadhaar generated enrolment.
In case the requirement could not be traced due to presence of multiple records, additional available demographic details such as year of birth, C/O, State etc. may also be provided for narrowing the search.

Please provide Biometric authentication using single fingerprint or single iris (RD device).
If match is found, operator will provide printout of the e-Aadhaar letter.
Operator can charge Rs.30/- for providing this service.

Option 2: Retrieving Lost/forgotten Aadhaar number by calling UIDAI Helpline number 1947

Stage 1

Call 1947 (Toll-free)
Provide Demographics details required by the executive, as per your request
If match is found EID will be provided on call by the executive. This service is free of cost.
Stage 2 (IVRS)

Call 1947 again. After selecting Language option – Key-in option 1 (request status) followed by option 2 (request of Aadhaar enrolment status)
Provide the available EID number of the Aadhaar generated enrolment to IVRS
Provide Date of Birth and PIN code as per the Aadhaar generated enrolment to IVRS
If match is found, IVRS shall communicate the Aadhaar number. This service is free of cost.

Option I: By visiting enrolment centre

1. Aadhaar number holder to visit an Aadhaar enrolment centre in person.
2. Provide the Aadhaar number or 28 digit EID available on the acknowledgement slip (14 digit number followed by date stamp- yyyy/mm/dd/hh/mm/ss format) as per the Aadhaar generated enrolment.
3. Please provide Biometric authentication using single fingerprint or single iris (RD device).
4. If match is found, operator will provide printout of the e-Aadhaar letter.
5. Operator can charge Rs.30/- for providing this service.

 

Option II: Aadhaar holder can opt for the facility to order PVC card service available at https://myaadhaar.uidai.gov.in/genricPVC where the applicant to enter the 12 digit Aadhaar number or 28 digit EID and Captcha.  This facility is available for Aadhaar holder who linked their mobile with Aadhaar or not.  In case the mobile number of Aadhaar holder is linked, he shall be provided with provision to track the status of his order by providing AWB number.

If downloadable acknowledgement receipt (invoice)with Service Request Number (SRN) is not generated due to any technical error after processing of payment. The charges paid is refunded to your (applicant) bank account within 21 days from which payment was made. If refund is not received after 21 days  please dial 1947 (toll free) or write to This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.

Online update request is deemed "served" after downloadable acknowledgement receipt (invoice) is generated with Service Request Number (SRN) after successful processing of payment on the portal. No refund or chargeback is applicable for such requests. For tracking of processing status SRN is conveyed to the user through portal, invoice or SMS.

If you have any queries for your online update request please dial 1947 (toll free) or write to This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.

No claim for refund is applicable if online update request is rejected in process.

If you have any queries for your online update request please dial 1947 (toll free) or write to This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.