FAQs

Exam centers are located across various states of India. The detailed information regarding the exam centers is available on the registration portal: https://uidai.nseitexams.com/UIDAI/LoginAction_input.action

A candidate can take unlimited number of attempts before he/she passes the certification exam, with a gap of 15 days between subsequent attempts.

The passing certificate will be issued by Testing and Certification Agency (TCA), presently M/s NSEIT Ltd., engaged by UIDAI.

Yes, the certificate is valid for 3 years from the date of issue.

After acquiring the certificate, a candidate is required to contact the Registrar, who issued the authorization certificate/letter, to get a job as an Aadhaar Operator.

Re-certification is required under below-mentioned circumstances:

1.  In case of validity extension: Re-certification along with re-training is required for extension of validity of certificate and is applicable for the Operators already working in the Aadhaar Ecosystem.
2.  In case of suspension: If any Operator is suspended for a particular duration, Re-certification along with re-training is required after completion of suspension period.

Operator should take the re-certification exam within 6 months of the expiry of validity of the current certificate.

The new validity date will be 3 years from the date of expiry of the current certificate.

Yes, an Operator can re-appear for the re-certification exam after a gap of minimum 15 days.

The mock question paper is available on the registration portal: https://uidai.nseitexams.com/UIDAI/LoginAction_input.action

If a candidate is already working under a Registrar/Enrolment Agency and wants to work with a different Registrar/Enrolment Agency, then he/she will have to appear for re-certification examination, duly authorized by the respective Registrar/Enrolment Agency.

After the completion of suspension period, suspended Operators can apply for re-training followed by Re-certification exam as per the TT&C Policy.

Yes, Training, Testing and Certification Policy is applicable for Authentication Operators. To know more, click on the below-mentioned link:

https://uidai.gov.in//images/TTC_Policy_2023.pdf

You are permitted to update DOB by presenting any of the valid document as per the list of documents available at (List of Supporting Documents) , in case your you need further update in DOB you require a birth certificate to update the same and follow the following process.
1. Enrol at the nearest centre with birth certificate and affidavit as mentioned in the SOP
2. Once your request gets rejected for limit exceed, please call 1947 or mail at grievance@ and request for exception processing of DOB update through regional office, by providing the EID/SRN number.
3. If you have recorded DOB in Aadhaar by submitting a birth certificate with different date, please ensure to cancel the old birth certificate while collecting a new birth certificate with different date.
4. While sending the mail please ensure to attach all the required documents such as EID slip of latest enrolment, new birth certificate, affidavit and cancelled birth certificate in case birth certificate with different date already submitted.
5. Your request for DOB update shall be processed with recommendation of concerned regional office.
6. The detailed process is available at - https://uidai.gov.in/images/SOP_for_DOB_update.pdf

In case your update request rejected for exceeding the limit, you have to re-enrol for update at any Aadhaar Enrolment/Update Centre as per the process defined for exception handling.

The detailed process is available at :
Name/Gender - https://www.uidai.gov.in//images/SOP_dated_28-10-2021-Name_and_Gender_update_request_under_exception_handling_process_Circular_dated_03-11-2021.pdf
DOB - https://uidai.gov.in/images/SOP_for_DOB_update.pdf
Once your request is rejected, you have to call 1947 or send a request through This email address is being protected from spambots. You need JavaScript enabled to view it. requesting for exceptional handling through regional office.

You shall be provided with SRN number to track the status of the request.
Regional office shall process your request after detailed enquiry.

Details of Regional Offices is available at: Regional Offices

The lost/forgotten Aadhaar number can be retrieved online by visiting following link https://myaadhaar.uidai.gov.in/retrieve-eid-uid

Process: -  Please select your requirement - Aadhaar/EID you want to retrieve- enter full name as in Aadhaar, mobile number/email linked with Aadhaar and Captcha, followed by OTP. After mobile OTP based authentication, the Aadhaar number/EID as per request will be sent through SMS to the linked mobile number. This service is free of cost.

UIDAI provides multiple options to trace or retrieve your lost/forgotten Aadhaar number, even if your mobile/email id is not linked with Aadhaar.

Option 1: Aadhaar number can be retrieved with the help of operator at Aadhaar enrolment centre using "Print Aadhaar" service.

Aadhaar number holder to visit an Aadhaar enrolment centre in person.
Provide the following mandatory information: Name, gender, district or PIN code as per the Aadhaar generated enrolment.
In case the requirement could not be traced due to presence of multiple records, additional available demographic details such as year of birth, C/O, State etc. may also be provided for narrowing the search.

Please provide Biometric authentication using single fingerprint or single iris (RD device).
If match is found, operator will provide printout of the e-Aadhaar letter.
Operator can charge Rs.30/- for providing this service.

Option 2: Retrieving Lost/forgotten Aadhaar number by calling UIDAI Helpline number 1947

Stage 1

Call 1947 (Toll-free)
Provide Demographics details required by the executive, as per your request
If match is found EID will be provided on call by the executive. This service is free of cost.
Stage 2 (IVRS)

Call 1947 again. After selecting Language option – Key-in option 1 (request status) followed by option 2 (request of Aadhaar enrolment status)
Provide the available EID number of the Aadhaar generated enrolment to IVRS
Provide Date of Birth and PIN code as per the Aadhaar generated enrolment to IVRS
If match is found, IVRS shall communicate the Aadhaar number. This service is free of cost.

Option I: By visiting enrolment centre

1. Aadhaar number holder to visit an Aadhaar enrolment centre in person.
2. Provide the Aadhaar number or 28 digit EID available on the acknowledgement slip (14 digit number followed by date stamp- yyyy/mm/dd/hh/mm/ss format) as per the Aadhaar generated enrolment.
3. Please provide Biometric authentication using single fingerprint or single iris (RD device).
4. If match is found, operator will provide printout of the e-Aadhaar letter.
5. Operator can charge Rs.30/- for providing this service.

Option II: Aadhaar holder can opt for the facility to order PVC card service available at https://myaadhaar.uidai.gov.in/genricPVC where the applicant to enter the 12 digit Aadhaar number or 28 digit EID and Captcha.  This facility is available for Aadhaar holder who linked their mobile with Aadhaar or not.  In case the mobile number of Aadhaar holder is linked, he shall be provided with provision to track the status of his order by providing AWB number.

If downloadable acknowledgement receipt (invoice)with Service Request Number (SRN) is not generated due to any technical error after processing of payment. The charges paid is refunded to your (applicant) bank account within 21 days from which payment was made. If refund is not received after 21 days  please dial 1947 (toll free) or write to This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.

Online update request is deemed "served" after downloadable acknowledgement receipt (invoice) is generated with Service Request Number (SRN) after successful processing of payment on the portal. No refund or chargeback is applicable for such requests. For tracking of processing status SRN is conveyed to the user through portal, invoice or SMS.

If you have any queries for your online update request please dial 1947 (toll free) or write to This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.

No claim for refund is applicable if online update request is rejected in process.

If you have any queries for your online update request please dial 1947 (toll free) or write to This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.

In case you have lost/do not possess the mobile number anymore that is registered with Aadhaar, you have to personally visit the nearest Aadhaar Seva Kendra for updation of mobile number.

Submission of information does not guarantee update of Aadhaar data. Changes submitted through Update Aadhaar online Service are subjected to verification and validation by the UIDAI and after validation only the change request is processed further for Aadhaar update.

Yes, for online update of address you have to pay Rs. 50/- (including GST).

Through this online portal, you can perform only Address and Document update.
For any other update, kindly visit the nearest Aadhaar Seva Kendra.

For minor corrections in your name or change in name, kindly visit nearest Aadhaar Seva Kendra.

Following limits are applicable for the update of Aadhaar information:
Name: Twice in Life Time
Gender: Once in Life Time
Date of Birth: Once in Life Time

POA document as per supporting document list will be required. Visit List of Supporting Documents

List of supporting documents is available here Click here for List of Supporting Documents

Please select the appropriate document from the list and provide a scan/image of the same while undertaking address update.

You will be prompted to upload scan/image of the supporting document in pdf or jpeg format in the Update Address online Service. Please upload correct supporting document for processing of your request. For certain documents like Passport, Rent and Property agreement, image of multiple pages would be required.

At present you can not update your local language through online portal. 

At Present this feature is not supported by online portal, and to update Date of Birth (DoB) kindly visit nearest Aadhaar Seva Kendra with DoB proof document. 

No. You can update your Date of Birth (DoB) only once. Further Dated of Birth (DoB) can be changed under exceptional circumstances, kindly call 1947 in this regard.

No, your Aadhaar number will remain same even after the update.

An Aadhaar number holder can cancel the update request from the ‘Requests’ space in the myAadhaar dashboard until the request is picked up for further processing. If cancelled, the amount paid will be refunded to the account within 21 days

An Aadhaar number holder can view his/her update requests inside the ‘Requests’ space inside the myAadhaar dashboard.

Relationship details are a part of address field in Aadhaar. This has been standardized to C/o (Care of). Filling this is optional.

Aadhaar update requests to be supported by valid/proper documents. In case the a valid document in the name of the applicant is not submitted along with the request, the same shall be rejected. Ensure to follow the below, before you submit a new update request.

1. The document should be a Valid document, as per document list List of Supporting Document
2. Document is in the name of the Aadhaar number holder for whom update request is submitted.
3. Address details entered should match the address with the address mentioned in the document.
4. Image uploaded should be clear and colored scan of original document.

No, the charges for Aadhaar Services are same across all the Aadhaar centres in the country including Aadhaar Seva Kendras .
For charges please refer : Aadhaar Enrolment & Update Charges

Yes, you can reschedule the appointment before 24 hours by logging into the appointment portal with the same mobile number/ email ID (as given earlier).

Aadhaar Seva Kendras provides all type of Aadhaar services such as
1. New Enrolment for all age group.
2. Update of any demographic Information (Name, Address, Gender, Date of Birth, Mobile number and Email Id).
3. Update of biometric information (Photo, Fingerprints and Iris Scans) .
4. Mandatory Biometric Update of children (attaining the age of 5 and 15 years).
5.Document update (POI and POA) .
6.Find & Print Aadhaar.

Aadhaar Seva Kendras are open all 7 days of the week excluding national/regional holidays. Normally it functions from 9:30 AM to 5:30 PM (IST).
Aadhaar Enrolment Centres other than UIDAI ASKs follow timings as defined by their respective registrars. Individuals seeking enrolment/ Aadhaar number holders may contact their nearby Aadhaar Enrolment Centre for more information.

‘Aadhaar Seva Kendra’ or ASK is a single-stop destination for all Aadhaar services for the individuals. ASK offer dedicated Aadhaar enrolment and update services to individuals in a state-of-the-art environment. The Aadhaar Seva Kendra offers a comfortable air-conditioned environment to individuals. All ASK are wheelchair friendly and have special provisions to service the elderly and specially abled. More info on ASKs is available here: uidai.gov.in website.

A consolidated list of all functional ASKs is available at: Aadhaar Seva Kendra List
These ASKs are available in addition to Aadhaar Enrolment Centres already run by Banks, Post Offices, CSC, BSNL and State Governments.

Aadhaar has an inclusive approach and its enrolment/ update processes are accessible to all including persons with disabilities. The Regulation 6 of Aadhaar (Enrolment and update) Regulations, 2016 provides for enrolment of individuals seeking to enrol with biometric exceptions, which inter-alia lays down that:

1. For Individuals seeking enrolment who are unable to provide fingerprints, owing to reasons such as injury, deformities, amputation of the fingers/ hands or any other relevant reason, only Iris scans of such individuals will be collected.
2. For Individuals seeking enrolment who are unable to provide any biometric information contemplated by these regulations, the Authority shall provide for handling of such exceptions in the enrolment and update software, and such enrolment shall be carried out as per the procedure as may be specified by the Authority for this purpose.
Too may also refer Biometric Exception Enrolment Guidelines available at the following link -
https://uidai.gov.in/images/Biometric_exception_guidelines_01-08-2014.pdf

 Aadhaar Enrolment & Update Charges

You can check the status of Aadhaar generation from https://myaadhaar.uidai.gov.in/CheckAadhaarStatus by entering enrolment number (Enrolment ID), date and time given on the acknowledgement slip.

• If status is displayed as “Your Aadhaar has been generated”:
• You can view and download the electronic copy of Aadhaar i.e. e-Aadhaar from https://myaadhaar.uidai.gov.in/genricDownloadAadhaar This requires mobile OTP authentication received on mobile number and can be availed of only if mobile number is provided at the time of enrolment. This service is free of charge.
• You may also order Aadhaar PVC card from https://myaadhaar.uidai.gov.in/genricPVC by providing Aadhaar number or Enrolment ID along with date and timestamp. This service can be availed of even if your mobile number is not linked with your Aadhaar. In such case, you can order PVC card by providing any mobile number to receive OTP for verification. The PVC card will be dispatched to the address which was provided at the time of enrolment. This service is chargeable at Rs. 50/- per Aadhaar PVC card.
• Aadhaar number can be retrieved and downloaded by visiting any Aadhaar Enrolment Centre in person through “Print Aadhaar” option by providing Enrolment ID and authenticate yourself by (finger print or iris). This service is chargeable at Rs. 30/- per print.
• The Aadhaar letter shall also be delivered on the address provided at the time of enrolment. 

• If status displayed is “This enrolment is under process. Please check again after a few days.”, please contact UIDAI Helpline number 1947 (Toll Free).

Option 1:      Aadhaar number can be retrieved and downloaded by visiting an Aadhaar Enrolment Centre in person through “Print Aadhaar” option by providing Enrolment ID and authenticate yourself by (finger print or iris). This service is chargeable at Rs. 30/- per print.

Option 2:      You may also order Aadhaar PVC card from https://myaadhaar.uidai.gov.in/genricPVC by providing Aadhaar number or Enrolment ID along with date and timestamp. This service can be availed even if your mobile number is not linked with your Aadhaar.  In such case you can order PVC card by providing any mobile number to receive OTP for verification. The PVC card will be dispatched to the address which was provided at the time of enrolment. This service is chargeable at Rs. 50/- per Aadhaar PVC card.

Option 3:      Call UIDAI Helpline number 1947 (Toll Free).

• After selecting Language option, Key-in option 1 (request status) followed by option 2 (request of Aadhaar enrolment status).
• Enter the Enrolment ID number available with you.
• Enter DOB (DD:MM:YYYY) and after that enter the area Pin code
• If match is found IVRS shall communicate the Aadhaar number.

Option 1:      Please Visit an Aadhaar Enrolment Centre in person and inform the operator that you want to avail ‘Print Aadhaar` service. Provide the following mandatory information: Name, gender and district or Pincode as provided by you at the time of enrolment. If needed, additional available demographic details such as year of birth, C/O, State etc. may also be asked for narrowing down the search. After biometric authentication (fingerprint or iris), if a match is found, the operator will provide printout of the Aadhaar. This service is chargeable at Rs. 30/- per print.

Option 2:      Call UIDAI Helpline number 1947 (Toll Free). After selecting Language option, Key-in option 9 (talk to call centre representative).

• Provide Demographics details (Name, Address, Pincode, DOB etc.) to the representative.
• If match is found, Enrolment ID will be provided on call by the representative.
• Once Enrolment ID is obtained.
• Call UIDAI Helpline number 1947 (Toll free) again. After selecting Language option, Key-in option 1 (request status) followed by option 2 (request of Aadhaar enrolment status).
• Enter the EID number provided to you by the call centre representative.
• Enter DOB (DD:MM:YYYY) and after that enter the area Pin code
• If match is found IVRS shall communicate the Aadhaar number.

In case there is no record of enrolment number (Enrolment ID), Acknowledgement copy, mobile number or demographic details like exact name spelling, Pincode, etc, you may contact UIDAI Regional Office Guwahati by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by call at 0361-2221819.