FAQs

If fingerprint authentication fails, residents can

• Retry with correct placement and pressure of finger on fingerprint scanner
• Retry with different fingers
• Cleaning the fingerprint scanner
• Cleaning the fingers

If biometric authentication fails repeatedly over a period of time, resident may approach an Aadhaar update center and get their biometrics updated with UIDAI.

UIDAI and the service providers availing Aadhaar authentication recognize the fact that Aadhaar authentication is subject to certain technological and biometric limitations such as poor fingerprint quality, network availability etc. Therefore the service providers will have alternate processes to identify/ authenticate their beneficiaries/ customers, including exception handling mechanism at their point of presence, so that residents are not denied entitlements due to technological or biometric limitations.

Authentication user agencies are advised to deploy alternate authentication mechanisms such as Face authentication, Iris authentication, OTP authentication to handle such issues. Additionally, service provider may have other methods of verification of their beneficiaries.

OTP can be requested through Authentication user agency (AUA)’ application requiring OTP authentication on mobile number registered with UIDAI.

A Smartphone/Tablet can be used for face authentication which meets the specifications as laid down in UIDAI Face RD API (subject to change time to time)

Yes, depending on the purpose as mentioned by the AUA/SUBAUA, face Authentication can be used in self-assisted mode. 

Face authentication has been introduced by UIDAI as an additional mode of authentication. Anyone who has a valid Aadhaar can authenticate using this mode of authentication.

Face authentication is a touch less mode of authentication, which is a best alternative towards providing a solution to worn out/ damaged finger minutiae.

This is always on enabled mode by default since resident gives the biometric including face at the time of capture.

Face authentication is a contactless method of authentication, which makes it more convenient than fingerprint or iris scanning.

Face authentication can be performed with any android mobile having the following specifications;
Android 9 and above
RAM: 4+ GB
Display Size: 5.5 Inches or greater
Camera resolution: 13 MP or greater
Disk space: 64 GB (Minimum 500MB free disk space)

To use face authentication one must download two applications, one of the entity and other of Aadhaar Face RD UIDAI. To download Aadhaar Face RD, go to Google Play Store and look for the "Aadhaar Face RD (Early Access) Application" from UIDAI (presently v0.7.43)  Link to download https://play.google.com/store/apps/details?id=in.gov.uidai.facerd

i. Position yourself: Stand facing the camera or device, ensuring your entire face is clearly visible within the designated frame. Maintain a neutral expression with your eyes open and mouth closed and Stay still during the capture process to avoid blurry images.
ii. Focus and capture: The device or app will automatically attempt to focus on your face. Stay still and avoid sudden movements until the image is captured and follow specific instructions for capture, like blinking once or moving your head slightly. Look directly at the camera and maintain a neutral expression for successful capture.
iii. Lighting conditions: Stand in a well-lit environment with minimal shadows on your face and for successful capture good background with proper lighting conditions must be ensured.
iv. Remove any hats, glasses, or other coverings that might obscure your facial features.

UIDAI errors are displayed with an error code assigned for the causes leading to failure, one may contact to concerned entity with the error code to resolve.

 For More details Please download the FAQ Document: Document

For availing benefits, you have to first enroll yourself under the schemes through the concerned implementing authorities in your area and authenticate yourself using Aadhaar, as per the requirements of the specific scheme. 

Yes. The notifications issued by the Central or State Governments have the provisions for exception handling mechanism to handel such cases.

If you have availed SMS alerts facility from the concerned bank where your DBT account is opened, then the bank will send out SMS alerts when you get DBT funds in account. Alternatively, you can also check your account balance using ATM, microATM/ Bank Mitra, internet/mobile banking or through phone-banking.

To receive DBT benefits in your bank account, please visit the bank branch where you have opened the account and request the bank to link your Aadhaar with your account by filling up the mandate and consent form of the bank. This account will be seeded with NPCI-mapper by the bank to operate as DBT enabled account. 

i) If you do not have Aadhaar, please visit nearest Aadhaar enrolment centre to enroll for Aadhaar.
ii) Till the time Aadhaar is assigned to you, you may present your Aadhaar enrolment ID (EID) and other alternate ID documents as per the scheme requirements for getting the benefits.

For correction of your name in Aadhaar, you may visit the nearest Aadhaar Enrolment Centre to update your name(Aadhaar Enrolment/Update Centre list is available at - https://appointments.uidai.gov.in/easearch.aspx and  https://bhuvan.nrsc.gov.in/aadhaar/). We suggest you to carry proof of your identity and give mobile number and email to get confirmation message of update. 

i) You can visit the nearest Aadhaar Enrolment Centre to update your biometrics (Aadhaar Enrolment/Update Centre list available is at - https://appointments.uidai.gov.in/easearch and https://bhuvan.nrsc.gov.in/aadhaar/).
ii) You can also do best finger detection to increase your chances of authentication in future by using the best finger identified.

You can receive DBT benefits only in one account as per your choice which has been mentioned by you while submitting the mandate and consent form to your bank for linking with Aadhaar. This account will be seeded with NPCI-mapper by the Bank to operate as DBT enabled account.

i) As per the provisions under section 7 of the Aadhaar Act 2016, the Central or State Governments may mandate requirement of Aadhaar of the beneficiaries for availing the benefits/subsidies under the schemes that are funded out of the Consolidated Fund of India or Consolidated Fund of the State (relevant circular available at https://uidai.gov.in/images/UIDAI_Circular_Guidelines_on_use_of_Aadhaar_section_7_of_the_Aadhaar_Act_2016_by_the_State_Governments_25Nov19.pdf).
ii) To identify the intended beneficiaries of the scheme and to remove the fakes or duplicates from the scheme database.

To change the bank account for receiving DBT funds, please visit the respective bank branch and submit the mandate and consent form provided by your bank.

Yes.  Cash withdrawal, cash deposit, balance enquiry, mini statement, funds transfer to other Aadhaar holders, etc. can be availed at your doorstep through Bank Mitras/Bank Correspondents deployed by various banks and Post Offices. 

i) Aadhaar based DBT ensures that nobody else can claim your benefits by impersonating you.
ii) In case of cash transfers, the money reaches directly to your DBT enabled bank account of your choice.
iii) Benefits under different schemes for which you have enrolled, are transferred only to DBT enabled bank account of your choice.

Individuals can reach UIDAI through multiple channels viz. Phone, Email, Chat, Letter/Post, Web Portal, Walk in and Social Media for their grievance redressal.

The detailed information about available channels are as below:

1. Phone Call (Toll Free Number) -

Individuals can contact UIDAI Toll Free Number (1947) for concerns related to Aadhaar. UIDAI contact center consists of a self service IVRS (Interactive Voice Response system) and Individual Support Executive based assistance. Individual can choose any of below mentioned language for communication as per their ease.

Timings:

1. a) Availing of self service through IVRS: Services through IVRS can be availed in self service mode on 24X7 basis.
2. b) Support Executive assistance: This service can be availed from Monday - Saturday: 7 AM to 11 PM,  Sunday: 8 AM to 5 PM.

General Queries are resolved by Contact Center Executive through UIDAI approved Standard Responses and complaints are assigned to concerned Divisions/Regional Offices of UIDAI on real time basis. These complaints are examined internally at concerned Division/Regional Offices of UIDAI for effective resolution and communication thereafter to the individual.

2. Chatbot (Aadhaar Mitra) – Individuals can raise their concern related to Aadhaar through UIDAI chatbot service "Aadhaar Mitra" which is available on UIDAI’s Official website This chatbot is trained to respond to the queries and aimed at improving the individual experience.

3. UIDAI Web Portal – Individuals can lodge and check the status of their grievance on UIDAI website under Grievance and Feedback & Check Grievance / Feedback Status respectively..        
4. Email – Individuals can send email to This email address is being protected from spambots. You need JavaScript enabled to view it. for any queries and complaint related to Aadhaar.

5. Walk-In at Regional Offices: Individuals can directly walk in to the respective regional offices according to their state for the resolution of their queries or submission of complaints related to Aadhaar.
6. Post/Letter: Individuals can lodge their grievances in UIDAI HO or Regional offices through post or submit application by hand. The concerned Regional Office/ division will take necessary steps to resolve the grievance.
7. Public Grievance Portal (CPGRAMS) of the Government of India: Grievances can be lodged at UIDAI through Centralized Public Grievance Redress and Monitoring System (CPGRAMS).This is an online platform available for the citizens 24x7.

8. Social Media: Grievances may be lodged through multiple social media platforms like Twitter, Facebook, You tube, Instagram etc. Individual can upload a post related to their concern/grievance tagging the UIDAI or DM the support page on different social media streams.

 Aadhaar Chatbot is well trained to answer queries/concerns related to Aadhaar. Individual can simply type his query in Chatbot and get the desired answers immediately. Currently Aadhaar Chatbot is available in Hindi and English language. Aadhaar Chatbot also contains related videos and is regularly trained with latest and updated information.

Yes, Aadhaar Chatbot helps the individual to locate a nearby Aadhaar Enrolment Center by entering PIN Code.

 Presently, Aadhaar Chatbot supports English and Hindi language. The language icon enables the individual to change the language anytime and get the response in the desired language.

 The dynamic buttons appear for the most frequently asked queries in Chatbot. This will help the individuals to get quick response. The questions in the dynamic buttons keep on changing according to the frequency of the questions asked.

 Feedback against chatbot response can be shared by selecting 'Thumbs Up/Down' icon mentioned below every chat response against the query raised. Also, to share feedback on overall experience, at the end of the session, while closing the window individual can provide a star rating (on a scale of 1 to 5).

 Yes, Aadhaar Chatbot can provide the Enrolment/Update status by entering EID/URN/SRN.

Yes, individuals can raise a grievance using Aadhaar Mitra Chatbot

এমআধাৰ এপ ভাৰতৰ ভিতৰত যিকোনো ঠাইতে ব্যৱহাৰ কৰিব পাৰি। এমআধাৰ এটা ৱালেটত আধাৰ কাৰ্ডতকৈ বেছি। এফালে বিমানবন্দৰ আৰু ৰে'লৱেৰ দ্বাৰা এমআধাৰ প্ৰ'ফাইলটো বৈধ পৰিচয় পত্ৰ হিচাপে গ্ৰহণ কৰা হয় আৰু আনহাতে আধাৰ নম্বৰ ধাৰকে এপটোত থকা সুবিধা আৰু সেৱাসমূহ ব্যৱহাৰ কৰিব পাৰে।

নহয়, কেৱল ঠিকনা আপডেট কৰিবলৈ এমআধাৰ এপ্প ব্যৱহাৰ কৰিব পাৰি।

মুখ্য ডেশ্বব'ৰ্ডত ওপৰৰ প্ৰ'ফাইল সাৰাংশত (চিয়ান টেবত প্ৰ'ফাইল ছবি, নাম আৰু আধাৰ নম্বৰ) টেপ কৰি প্ৰ'ফাইলটো চাব পাৰি।

কেৱল পঞ্জীভুক্ত ম'বাইল নম্বৰৰ সৈতে সংযুক্ত আধাৰ থকা কোনোবাইহে এমআধাৰ এপত আধাৰ প্ৰ'ফাইল সৃষ্টি কৰিব পাৰে। তেওঁলোকে যিকোনো স্মাৰ্টফোনত ইনষ্টল কৰা এপএটাত তেওঁলোকৰ প্ৰ'ফাইল পঞ্জীয়ন কৰিব পাৰে। অৱশ্যে অ'টিপি কেৱল তেওঁলোকৰ পঞ্জীভুক্ত ম'বাইললৈ প্ৰেৰণ কৰা হ'ব। আধাৰ প্ৰ'ফাইল পঞ্জীয়ন কৰাৰ পদক্ষেপবোৰ তলত দিয়া হৈছে:

এপ্পটো মুকলি কৰক।
মুখ্য ডেশ্বব'ৰ্ডৰ ওপৰত ৰেজিষ্টাৰ আধাৰ টেবত টেপ কৰক
4 টা অংকৰ পিন/পাছৱৰ্ড সৃষ্টি কৰক (এই পাছৱৰ্ডটো মনত ৰাখক, কিয়নো প্ৰ'ফাইলত প্ৰৱেশ কৰাৰ প্ৰয়োজন হ'ব)
বৈধ আধাৰ প্ৰদান কৰক আৰু বৈধ কেপচা প্ৰবিষ্ট কৰক
বৈধ ওটিপি প্ৰবিষ্ট কৰক আৰু দাখিল কৰক
প্ৰ'ফাইলটো পঞ্জীয়ন কৰা উচিত
পঞ্জীভুক্ত টেবে এতিয়া পঞ্জীভুক্ত আধাৰ নাম প্ৰদৰ্শন কৰিব
তলৰ মেনুত মোৰ আধাৰ টেবত টেপ কৰক
4-অংকৰ পিন/পাছৱৰ্ড প্ৰবিষ্ট কৰক
মোৰ আধাৰ ডেশ্বব'ৰ্ড দেখা গৈছে

মাইআধাৰ পৰ্টেল হৈছে আধাৰ সম্পৰ্কীয় সেৱাসমূহৰ এটা এৰে থকা এটা প্ৰৱেশ ভিত্তিক পৰ্টেল। এজন আধাৰ নম্বৰধাৰীয়ে https://myadhaar.uidai.gov.in/ ত ক্লিক কৰি MyAadhaar চাব পাৰে।

হয়, এবাৰ আপোনাৰ আধাৰ সৃষ্টি হ’লে ইআধাৰ অনলাইনত ডাউনলোড কৰিব পাৰিব।

নামভৰ্তি বিচৰা ব্যক্তিজনৰ আধাৰত কোনটো ঠিকনা ৰেকৰ্ড কৰিব লাগিব সিদ্ধান্ত লোৱাৰ বিকল্প আছে যাৰ বাবে বৈধ পি.ও.এ. দস্তাবেজ উপলব্ধ।  আধাৰত পঞ্জীয়ন কৰা ঠিকনাত আধাৰ পত্ৰ প্ৰদান কৰা হ'ব।

e-Aadhaar is a password protected electronic copy of Aadhaar, digitally signed by UIDAI. 

As per Aadhaar Act, e-Aadhaar is equally valid like Physical Copy of Aadhaar for all purposes. For validity of eAadhaar, please visit UIDAI circular- https://uidai.gov.in/images/uidai_om_on_e_aadhaar_validity.pdf

Aadhaar Number holder can download e-Aadhaar by visiting UIDAI's MyAadhaar portal - https://myaadhaar.uidai.gov.in/genricDownloadAadhaar/en or by using mAadhaar app for mobile phones.

OTP for downloading eAadhaar will be received on registered mobile number.

 Masked Aadhaar implies replacing of first 8 digits of Aadhaar number with  “xxxx-xxxx” while only last 4 digits of the Aadhaar Number are visible.

Password of eAadhaar is a combination of the first 4 letters of name in CAPITAL and the year of birth (YYYY).

For Example:

Example 1
Name: SURESH KUMAR
Year of Birth: 1990
Password: SURE1990

Example 2
Name: SAI KUMAR
Year of Birth: 1990
Password: SAIK1990

Example 3
Name: P. KUMAR
Year of Birth: 1990
Password: P.KU1990

Example 4
Name: RIA
Year of Birth: 1990
Password: RIA1990

Resident needs 'Adobe Reader' to view digitally verified e-Aadhaar. To install Adobe Reader in the System visit https://get.adobe.com/reader/

Please visit Aadhaar YouTube Channel and watch tutorial link on https://youtu.be/aVNfUNIccZs?si=ByW1O6BIPMwc0seL