Can the certification fee refundable?keyboard_arrow_down
No, there is no refund of the Test/Retest fee.
How can the candidate register for the Certification Exam?keyboard_arrow_down
I have already updated Date of Birth in my Aadhaar once. Can I update/ correct it again?keyboard_arrow_down
You can update the Date of Birth (DoB) in your Aadhaar only once. In case you have a genuine need to update the DoB again, you have to follow an exception process as given below:
- Visit any Aadhaar Kendra with a valid Date of Birth (DoB) Proof in your name as per this list: https://uidai.gov.in/images/commdoc/valid_documents_list.pdf
I recently updated my Date of Birth, but it got rejected. What to do now?keyboard_arrow_down
If you are updating your Date of Birth for the first time, you may check the reason for rejection of your request by calling 1947 and take corrective action accordingly.
I sent my details to help centre/ regional office but my request got rejected. What to do now?keyboard_arrow_down
Please follow the steps applicable to your case:
- If you have updated your Date of Birth (DoB) prior to 14.10.2019 & it was your first DoB update and it got rejected with reject reasons like ‘Date of Birth gap more than allowed limit’ or ‘Date of Birth already verified’, then, you may update your DoB again by visiting an Aadhaar Kendra. Pls ensure that you submit a valid document (refer: https://uidai.gov.in/images/commdoc/valid_documents_list.pdf) having your name and correct DoB.
- If your Date of Birth request was submitted after 14.10.2019 and it was your first DoB update, then you may check the reason for rejection of your request by calling 1947 and take corrective action accordingly.
What is Aadhaar Seva Kendrakeyboard_arrow_down
‘Aadhaar Seva Kendra’ or ASK is a single stop destination for all Aadhaar services for the residents. Managed directly by UIDAI, the ASK offer dedicated Aadhaar enrolment and update services to residents in a state-of-the-art environment.
The Aadhaar Seva Kendra offer a comfortable air conditioned environment to residents. All ASK are wheel-chair friendly and have special provisions to service the elderly or specially-abled. More info on ASK available here: https://uidai.gov.in/ecosystem/enrolment-ecosystem/aadhaar-seva-kendra.html
How many Aadhaar Seva Kendra are there in Indiakeyboard_arrow_down
In the first phase of the Aadhaar Seva Kendra project, UIDAI plans to set up 114 Aadhaar Seva Kendra across 53 cities in India. These include dedicated centres in all metro cities, all state capitals and Union Territories. A consolidated list of all functional ASK is available at: https://uidai.gov.in/ecosystem/enrolment-ecosystem/aadhaar-seva-kendra.html
The ASK will run along with over 35,000 Aadhaar Kendra already being run by banks, post offices, BSNL and state governments.
What are the timings of Aadhaar Seva Kendrakeyboard_arrow_down
Aadhaar Seva Kendras are open all 7 days of the week from 9:30 a.m. to 5:30 p.m. (IST). Other registrar-run Aadhaar Kendra follow timings as defined by their respective registrars. Residents may contact their nearby Aadhaar Kendra for more info.
Can I update my Aadhaar at Aadhaar Seva Kendrakeyboard_arrow_down
Residents can visit any convenient Aadhaar Seva Kendra for the following services:
- Aadhaar Enrolment
- Update of any Demographic Information in their Aadhaar - Name, Address, Gender, Date of Birth, Mobile number or Email Id
- Update of Biometric data in their Aadhaar – Photo, Fingerprints and Iris Scans
- Mandatory Biometric update of children (attaining the age of 5 and 15 years)
- Download & Print Aadhaar
These services are available for any resident of India and NRIs at any Aadhaar Seva Kendra across the country.
Is the Aadhaar centre at my nearby bank/ post office also an Aadhaar Seva Kendrakeyboard_arrow_down
Aadhaar services are also available at over 35,000 banks, post offices, BSNL centre and state government offices. These centres offer Aadhaar enrolment and update services to residents along with their usual customer services. These are also Aadhaar Seva Kendra in the service sense.
The Aadhaar Kendra can handle up to 50-100 service requests per day. However, the UIDAI-run Aadhaar Seva Kendras have 4/8/16 operator stations with the capacity to handle up to 250/500/1000 service requests per day. The ASK have a comfortable AC environment and follow Automated Token Management system and Online Appointment system for effective queue management.
What is the service process at ASKkeyboard_arrow_down
The ASK follow an online Appointment Management System (AMS) for residents who choose to book their appointment prior to visiting the ASK and an automated Token Management System (TMS) for the walk-in residents at the ASK. The last token for the day is given at 5:30 pm everyday
The below image gives a 6 step process of how any resident can update their details in their Aadhaar:
A detailed process video of the services at ASK is available here: https://youtu.be/TjQjys5HPsU . The process is same for Aadhaar enrolment too.
Are the services charges different for Aadhaar Seva Kendrakeyboard_arrow_down
NO. The charges for Aadhaar Services are same across all Aadhaar Seva Kendra and Aadhaar Kendra in the country. These are:
||Mandatory Biometric Update
||Demographic Update (Any type/ Any channel)
||Rs. 50/- (Inclusive of GST)
||Rs. 100/- (Inclusive of GST)
||Aadhaar download and colour print-out on A4 sheet
||Rs.30/- per Aadhaar (Inclusive of GST)
Residents may note that there are no charges for the Aadhaar Enrolment/ Correction/ Update Form. Update of more than one field on single instance is considered as one update. These charges are inclusive of any applicable taxes. The residents can make the payment at ‘Cash Counter’ available at the ASK or make online payment (to be launched soon) at the time of booking online appointment from UIDAI website
Can I book my appointment for Aadhaar updatekeyboard_arrow_down
Yes. UIDAI offers online facility to book appointment for Aadhaar enrolment or update to all residents from:
The resident can use the online appointment service to book appointment for themselves or a family member or friend. This is a FREE service. Additionally, resident can choose to make online payment (to be launched soon) for Aadhaar update at the time of booking appointment.
Watch the video tutorial: https://youtu.be/8ZurY3nrv7U
Can I reschedule/ cancel my appointmentkeyboard_arrow_down
Yes. Login to the appointment portal with the same mobile number/ email ID (as given earlier) and select the previous appointment to reschedule.
I did not get my Aadhaar Card. Can I get that at Aadhaar Seva Kendrakeyboard_arrow_down
- You can download your Aadhaar yourself. You need to have Aadhaar registered mobile number for this.
- If you don’t have your Aadhaar registered mobile number or do not want use this online service, you can use the Aadhaar download and coloured print service available at Aadhaar Seva Kendra at a charge of Rs. 30. Physical presence of the Aadhaar holder is required for biometric authentication.
- You can also order a printed copy of Aadhaar Letter from our website.
I lost my Aadhaar and my mobile number is also not registered in Aadhaar. Can I get that at ASKkeyboard_arrow_down
Yes. You may visit any UIDAI-run Aadhaar Seva Kendra to download your Aadhaar and get a printout. This service is available at UIDAI-run ASK only. This will be extended to other Aadhaar Kendra in Banks, Post Offices, BSNL Centres or State Government offices later.
You can also follow the below steps to get back your Aadhaar without having to go anywhere:
- Call our helpline 1947 to retrieve your Enrolment ID
- Use this Enrolment ID to Order Aadhaar Reprint
- The reprinted Aadhaar is delivered to your registered address within 15 days
My Date of Birth/ Name/ Gender update request got rejected and I have been asked to contact Regional Office. Can I do that update at Aadhaar Seva Kendrakeyboard_arrow_down
No. The second time update of Date of Birth or Gender or third time update of Name of the resident comes under ‘exception update’. These require due diligence by the authorized officials. You need to contact the Aadhaar regional office that handles your state/ region. Details available here:
What is Aadhaar authentication?keyboard_arrow_down
“Aadhaar Authentication” is a process by which the Aadhaar number along with demographic information (such as name, date of birth, gender etc) or biometric information (Fingerprint or Iris) of an individual is submitted to UIDAI’s Central Identities Data Repository (CIDR) for its verification and UIDAI verifies the correctness of the details submitted, or the lack thereof, on the basis of information available with it.
When do I need to authenticate?keyboard_arrow_down
Various government schemes and private service providers such as PDS, NREGA, banks and telecom operators have adopted Aadhaar authentication for verification of their beneficiaries/customers. The authentication is generally done either at the time of delivery of benefits or subscribing to the service.
What are the benefits of Aadhaar authentication?keyboard_arrow_down
Aadhaar authentication provides an instant mechanism to prove your identity through online authentication. Therefore one need not carry any other ID proof except Aadhaar number.
Is there a mechanism to notify the residents when an authentication occurs against their Aadhaar number?keyboard_arrow_down
UIDAI notifies the authentication on the registered email of the resident. Every time UIDAI receives a biometric or OTP based authentication request against an Aadhaar number, a notification is sent to the registered email address.
I received an authentication notification even though I did not authenticate myself. Whom do I approach?keyboard_arrow_down
UIDAI contact information, call centre number and e-mail Id are provided in the UIDAI’s notification email. You may contact UIDAI with the authentication details provided in the notification e-mail.
Do I need to authenticate with only my thumbs?keyboard_arrow_down
Aadhaar authentication can be achieved with any of the ten fingers.
What if my authentication request gets rejected even though I provide my fingerprints with my Aadhaar number?keyboard_arrow_down
If fingerprint authentication fails, residents can
- Retry with correct placement and pressure of finger on fingerprint scanner
- Retry with different fingers
- Cleaning the fingerprint scanner
- Cleaning the fingers
If biometric authentication fails repeatedly over a period of time, resident may approach an Aadhaar updation centre and get their biometrics updated with UIDAI.
Will I be denied my entitlements (ration, NREGA job etc.) if my authentication request is rejected?keyboard_arrow_down
UIDAI and the service providers availing Aadhaar authentication recognize the fact that Aadhaar authentication is subject to certain technological and biometric limitations such as poor fingerprint quality, network availability etc. Therefore the service providers will have alternate processes to identify/ authenticate their beneficiaries/ customers, including exception handling mechanism at their point of presence, so that residents are not denied entitlements due to technological or biometric limitations.
How will I authenticate if my fingerprints are worn out / I have no fingers?keyboard_arrow_down
Service providers are advised to deploy alternate authentication mechanisms such as iris authentication, OTP authentication to handle such issues. Additionally, service provider may have other methods of verification of their beneficiaries.
How do I request for OTP?keyboard_arrow_down
OTP can be requested through service providers’ application requiring OTP authentication on mobile number registered with UIDAI.
How to update my Aadhaar in ration card?keyboard_arrow_down
We recommend that you submit a photocopy of your Aadhaar with a copy of ration card to your PDS shop. They may ask you to place a finger on a sensor to authenticate to check that you and your Aadhaar number are matched.
Name different in Aadhaar vis-à-vis service delivery database?keyboard_arrow_down
Based on which document needs name correction, such document should be corrected. In case the name correction is to be done in Aadhaar, then you can visit the nearest permanent enrolment centre to update your name, age, address, mobile number and other demographic details (list available at www.uidai.gov.in
). Based on update needs documentary proof you will be needed to bring proof for identity and correspondence address.
My fingers do not work, when asked to place them on finger print device?keyboard_arrow_down
You can visit the nearest permanent enrolment centre to update your biometrics (list available at www.uidai.gov.in). We suggest that you carry proofs for identity and correspondence address. Also, we strongly recommend that you give mobile number, this will help you get confirmation message as when your records are updated.
Have multiple accounts, where will I receive the money?keyboard_arrow_down
Please give your copy of Aadhaar letter with your bank account number written on it or copy of your bank passbook. The bank may require you to fill a form as well. Updating your mobile number in bank is also advisable. This will send out SMS alerts when you get DBT in account or you transact on your account. Please note that the bank account which has been seeded last with the Aadhaar number will be the one to receive money through DBT.
Do I need Aadhaar to get my DBT?keyboard_arrow_down
Most of the schemes are seeking Aadhaar number to identify the beneficiaries to remove fakes and duplicates from their database. It is strongly recommended that you give them Aadhaar to assist them and yourself to get the benefits. If you do not have Aadhaar, you can always present your Enrolment ID No. (EID), or submit the request with service delivery database owner to get Enroled for Aadhaar with the stated ID documents. This will allow you to continue getting the benefits, subsidy or services without any restrictions.
How do I change my account where to receive DBT funds?keyboard_arrow_down
Please give your copy of Aadhaar letter with your bank account number written on it or copy of your bank passbook to the bank where you want to receive the funds. The bank may require you to fill a form as well. Updating your mobile number in bank is also advisable. This will send out SMS alerts when you get DBT in account or you transact on your account.
How would I know that DBT funds have come to my account?keyboard_arrow_down
We recommend that you update your mobile number in bank. The Bank will send out SMS alerts when you get DBT in account or you transact on your account. Alternatively, you can also check your account balance using ATM, microATM/ Bank Mitra, internet banking or calling the bank for details of your transactions.
What all can I do using a Bank mitra, who visits my village?keyboard_arrow_down
Bank Mitra carries a handheld device, which can allow you multiple type of banking transactions on your Aadhaar linked Bank account. Transactions possible are Balance, Enquiry, Cash Deposit, Cash Withdrawal, Paying Bills, Remitting funds to other Aadhaar holder.
How does Aadhaar base DBT help me as a beneficiary?keyboard_arrow_down
Aadhaar seeding your scheme ensures that nobody else can claim your share of the benefits by impersonating you as a person. Also, in case of cash transfers, the money reaches directly to you Aadhaar linked bank account. You do not have to pursue different people to get the funds, besides you can decide which bank account you want to take money in. But all benefits go to your latest Aadhaar linked bank account. You cannot decide that one will go to one bank account and another one to the other bank account.
Why are Government schemes asking for Aadhaar?keyboard_arrow_down
It helps schemes to clean out duplicates and fakes, to provide accurate data and enable implementation of direct benefit programs. This overall reduces the costs of identifying person and provides surplus benefits to others who need these benefits.
Will an AADHAAR enabled bank account be opened with every issue of an AADHAAR number?keyboard_arrow_down
AADHAAR enabled bank accounts will be opened for every resident, if he or she chooses to consent to the same. This consent will be requested from the resident at the time of enrolment itself. The accounts would be opened for everyone including children.
How will an AADHAAR enabled bank account help a resident that already has a bank account?keyboard_arrow_down
It is envisaged that disbursement of social security benefits like pensions, scholarships, MGNREGS wages etc. would be through Aadhaar enabled bank account. We are actively working with states/central ministries to designate Aadhaar enabled accounts for disbursal of all social security benefits. The individual would be able to access his/her AADHAAR enabled bank account through a low cost interoperable micro-ATM network which will have large geographical reach. Instant payments through biometric authentication and mobile payments will also be enabled in the future for such accounts.
I use BHIM. I want to send money to someone. But the recipient does not have any phone or UPI address. Is there any method?keyboard_arrow_down
You can send money using Aadhaar Number of recipient. This option is clearly visible in beneficiary Address in BHIM.
What is the method to send money using Aadhaar Number in BHIM?keyboard_arrow_down
You need to enter Aadhaar Number of beneficiary and press verify button. System will verify Aadhaar linking and populate beneficiary address and you can send money.
Which account of the recipient will get credited when money is sent to Aadhaar in BHIM?keyboard_arrow_down
The Bank Account of the recipient chosen by him/her to receive DBT/Aadhaar Based credits will get credited.
I recently saw certain merchants using Aadhaar Pay POS for receiving payments. Can I use my Aadhaar Number and Fingerprint to make digital payment to such merchants?keyboard_arrow_down
Yes, you can use my Aadhaar Number and Fingerprint to make digital payment to such merchants.
I have accounts with more than 1 bank and I have linked all accounts to Aadhaar. Which account can I use for making digital payments using Aadhaar Number?keyboard_arrow_down
You can use all accounts. While making Aadhaar Based payment, you will be given an option to choose the bank name from which you want to pay. Thus you have the choice of deciding bank, each time you make a payment.
Will my account be debited online / immediately while paying through Aadhaar Pay?keyboard_arrow_down
Yes, your account will be debited online / immediately while paying through Aadhaar Pay.
What are the grievance redressal channels in UIDAI?keyboard_arrow_down
UIDAI has set up a Contact Centre for handling queries and grievances related to Aadhaar Enrolment, Updation and other services. At the enrolment centre, the Enrolment Operator gives a printed acknowledgement slip to the resident after the enrolment process which contains the EID(Enrolment Number). By using the EID a resident can approach UIDAI Contact centre on following channels.
- Contact Centre Detail
- Voice – 1947
- Resident portal – File a Complaint
In addition to above, grievances may be lodged through following channels:
- By post: Grievances may be lodged in UIDAI HQ and ROs through post/hardcopy. The grievances are examined and then forwarded to concerned Regional Office/ Concerned Section at HQ after approval of Assistant Director General, who is Public Grievance Officer at UIDAI. The concerned Regional Office/Concerned Section disposes the grievance by replying directly to the complainant under intimation to the grievance cell, UIDAI, HQ. Interim replies, if required, are given by the concerned Regional Office/concerned Section at HQ.
- Through Public Grievance Portal of the Government of India: Grievances may be lodged in UIDAI through the PG portal pgportal.gov.in
The grievances are examined and then forwarded online to concerned Regional Office/ Concerned Section at HQ after approval of Assistant Director General, who is the Public Grievance Officer at UIDAI. The concerned Regional Office/Concerned Section disposes the grievance online. Interim replies, if required, are given by the concerned Regional Office/concerned Section at HQ.
What is UIDAI Chatbot?keyboard_arrow_down
Ans: UIDAI Chatbot is the chat platform available on UIDAI official website (uidai.net.in) for quick and automated response about Aadhaar and related features. It is available on the main page of UIDAI website and Resident portal at right bottom. By clicking on blue icon of ‘Ask Aadhaar’, resident can start interacting with Chatbot.
What all can I ask from Aadhaar Chatbot?keyboard_arrow_down
Ans: Aadhaar Chatbot is well trained on all Aadhaar related topics, features and services. Resident can simply type the query in chatbot and get the desired answers immediately. Aadhaar Chatbot is available in Hindi and English. Aadhaar Chatbot also provides the feature of watching related videos on some topics for educating the resident. Aadhaar Chatbot is regularly trained on latest developments and features of Aadhaar.