Enrolment & Update

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Where multiple address proofs are available for a resident (eg. present and native), which proof would UIDAI accept, and where will it send Aadhaar Letter?

What is the option if the address indicated on the PoA document appears to be inadequate for postal delivery? Can additional information from the residents be accepted?

Whether UIDAI has defined process to be followed for Family enrolments?

Whether the Ration card NEREGA Card etc can be accepted as Valid Proof of Identity/Address for the family members listed in the document in case they do not have separate PoI or PoA document?

What are Resident’s responsibilities in ensuring that his/her enrolment does not get rejected?

I don’t have required documents for enrolment of Aadhaar, can I still enroll?

I have received SMS on my mobile that my Aadhaar is rejected, what should I do?

I have Enroled for Aadhaar multiple times but have not received my Aadhaar letter. What should I do in this case?

I have lost my Enrolment ID slip/ Aadhaar letter, is there any way of finding the same?

Does the online downloaded Aadhaar letter have same validity as that of original?

Can I get my Aadhaar letter downloaded online after it is generated?

How will I come to know that my Aadhaar has been generated?

How much time it takes to get my Aadhaar generated after the enrolment?

Is there any age limit for Aadhaar enrolment?

Is it mandatory to provide mobile number or email for Aadhaar enrolment?

Can I get Enroled for Aadhaar if any of my fingers or iris is missing?

How can I get the details corrected after 96 hours?

What if my demographic details mentioned on acknowledgement / enrolment slip are not matching with supporting documents?

Can I get myself Enroled for Aadhaar just by sending required documents by Post?

Is there any online method of getting Enroled for Aadhaar?

What kind of data gets captured during Aadhaar Enrolment?

Do I have to pay any fee for Aadhaar enrolment?

Do I need to bring original documents for Aadhaar enrolment?

What are the documents required for enrolment for Aadhaar?

Where can I enrol for Aadhaar?

Can I get my Aadhaar letter download online after updation?

Shall I get Aadhaar letter again after updation?

How much time it takes to get updation in Aadhaar?

Is there any method of updating Biometrics online or by post?

Can I update Biometrics (Finger Prints/ Iris/photograph) in Aadhaar?

Does submission of request guarantee Updation of information?

I have lost my mobile number/ do not possess the number that I Enroled with in Aadhaar. How should I submit my Update request?

I have my mobile number registered in Aadhaar but I want to replace it with my second number. Can I update it online?

Do I need to visit same enrolment centre for updation also where my original enrolment was done?

Will my Aadhaar number get changed after updation?

How can I submit my Supporting documents in case of online Self Service Update portal (SSUP)?

Do I need to bring original documents for updation at Enrolment centre?

What details can I get updated in case I am using online Self Service Update (SSUP) portal for updation?

What details can I get updated in case I am visiting Permanent Enrolment centre for updation?

Is it necessary that my mobile number should be registered with Aadhaar while requesting for any kind of updation?

How can I update my details in Aadhaar?

Is there any fee involved for updation in Aadhaar details?

What are the documents required for updation in Aadhaar details?

What fields can I update in Aadhaar?

Can I update my details in Aadhaar?

What are the Liabilities of an Introducer?

What are the Responsibility of an Introducer?

Once the Registrar identifies introducers region-wise (District/State in which the Introducer is authorized to work), he will notify the Introducers.
The Introducers must attend the Aadhaar awareness workshop organized by the Registrar and UIDAI to acquaint them with the Aadhaar program and understand Introducer responsibilities and liabilities.
If the identified Introducer is ready to work as an Introducer, he/she will have to give a written consent to being an Introducer for the purpose of enabling Aadhaar enrolments and to follow the guidelines and procedures laid down for the Introducers by the Unique Identification Authority of India (UIDAI) and the Registrar.
Introducers need to be Enroled and must have received their Aadhaar numbers and signed the consent forms before they start introducing residents in the field.
They must ensure that the Registrar has registered and activated them as an Introducer at UIDAI.
Introducers must keep themselves informed on the Enrolment Schedules, Enrolment Centre locations and operational hours of the Enrolment Centers in their assigned territory.
They must ensure that their contact information is correctly displayed at the Enrolment Centre. In case of no display/incorrect information, ask the Enrolment Centre supervisor to display/correct the details.
Introducer must be easily accessible to the residents.
The Introducers must check the Resident’s Name and Address on the Enrolment form for correctness and completeness. Introducer should also check his/her own details in the form and then provide his/her signature/thumbprint on the Enrolment Form space provided.
Introducers should make themselves available during the working hours of the EC for endorsing residents. In case, they are not available during the operational hours, they can visit the Enrolment Centre at the End of the Day and check the list of residents pending for their endorsement.
Introducer must carefully check the Name and Address details of the Resident and provide their Approval/Rejection.
Introducer has to provide their biometric on Aadhaar client to endorse a resident’s enrolment.
The Introducer also signs/provide thumbprint on the consent for enrolment where consent print requires the same.
Introducer confirms the identity and address of the resident they are introducing
Introducer must only introduce residents who do not have documentary proof of identity or address
Introducer is not obliged to introduce every person who approaches them
Introducer cannot charge fees for introducing residents. However, Registrars can prescribe an honorarium to them for this work.

Who is an Introducer?

How are Residents without documents Enroled in Aadhaar?

What are the UIDAI Guidelines for Verification that the Verifier must keep in mind while verifying the Documents?

Make sure that the resident has original documents for verification. In instances where original documents are not available, copies attested / certified by a public notary / gazetted officer will be accepted.
The documents produced by the resident for Aadhaar enrolment/Update must be in the list of approved documents only.
The format is for certificate to be issued by officials/ institutions (only those that are recognised in the UIDAI’s valid list of documents) for Proof of Identity and Address is as per Appendix A/B.
Verifier can refuse verification, if they suspect forged/altered documents. In cases where Verifier refuses verification of the documents produced, reasons should be recorded in brief by the Verifier on the Enrolment Form.
In case the Verifier refuses verification with reasons or turns the resident back without recording any reasons, the resident can approach a designated Authority created by the Registrar at the Block level for Grievance Redressal.
Verify Name, Date of Birth, Address, and Relationship Details against PoI, DoB, PoA, PoR, respectively.
- Name
- PoI requires a document containing the resident’s name and photograph. Verify that supporting document has both.
- If any of the PoI document submitted does not contain the photograph of the resident, then it will not be accepted as a valid PoI. In order to be inclusive and free of harassment, documents with older photographs are acceptable.
- Confirm the name in the document by asking the resident his/her name. This is to ensure that the resident is providing own documents.
- The name of the person should be entered in full. It should not include salutations or titles like Mr., Miss, Mrs., Major, Retd., Dr. etc
It is very important to write the person’s name very carefully and correctly. For example, the respondent may tell that his name is V. Vijayan whereas his full name may be VenkatramanVijayan and similarly R. K. Srivastava’s full name may actually be Ramesh Kumar Srivastava. Similarly, a female enrollee may tell her name as K. S. K. Durga while her full name may be Kalluri Surya Kanaka Durga. Ascertain from her/him the expansion of her/his initials and check the same in the documentary evidence produced.
In case of difference in the name declared and the one in document (PoI) is limited to spelling and/or sequence of first, middle and last name, the name as declared by the resident may be recorded .
If two documentary proofs produced by the enrollee have variation in the same name (i.e., with initials and full name), the enrollee’s full name should be recorded.
Sometimes the infants and children may not have been named yet. Try to ascertain the intended name for the child by explaining to the enrollee the importance of capturing the name of the individual for allotting UID. In case of non availability of supporting documents for PoI, the name should be recorded with the assistance of the Introducer

Date Of Birth (DOB):
- Date of birth of Resident must indicate day, month and year in the relevant field.
- If the Resident provides documentary evidence of Date of Birth, then the Date of Birth is considered as “Verified”. When resident declares the DoB without any documentary evidence, then date of birth is considered as “Declared”.
- When the resident is unable to give exact date of birth and only age is mentioned by the resident or approximated by the verifier then only age is recorded. The software will automatically calculate year of birth in such case.
- The Verifier should check the entry in the Enrolment/Update Form and ensure that the resident has correctly indicated the date of birth as “verified”/”declared” or has filled his/her Age.
Residential Address:
- Verify that the PoA contains the name and address. The Verifier should ensure that the name in the PoA document matches with the name in the PoI document. A difference in the name in PoI and PoA document is acceptable if the difference is only in spelling and/or sequence of first, middle and last name.
- The “care of” person’s name, if any, is usually captured for children and old age people living with parents and children, respectively. If not available, one can leave this Address line blank.
- Enhancement of address is allowed. The resident may be allowed to add minor fields such as House No., Lane No., Street Name, correcting typographic errors, minor changes/ corrections to pin code etc. to the address listed in the PoA as long as these additions/modifications do not alter the base address mentioned in the PoA document
- If the changes requested in Address Enhancement are substantial and change the base address that is listed in the PoA, the resident will be required to produce an alternate PoA or enrol through an Introducer.
Relationship Details:
- In the case of children below 5 years, “Name” and “Aadhaar Number” of one of the parents or guardian is mandatory. Parent/Guardian must produce their Aadhaar letter when enrolling children (or they can be Enroled together).
- In the case of an adult, no verification will be done for the information on parent or spouse. They are recorded for internal purposes only.
Head of Family(HoF):
- Verify that the PoR document establishes relation between the Head of Family and the family member. Only those family members can be Enroled based on the relationship document (PoR), whose names are recorded on relationship document.
- Head of Family must always accompany the family member when the family member is getting Enroled.
- The verifier must also check the HoF details in the Enrolment/ Update Form in case of HoF based verification. HoF’s Name and Aadhaar Number in form should be verified against the Aadhaar letter.
- Ensure that in case of HoF based enrolments, the relationship details mentioned in the form are of the HoF only.
Mobile Number, Email address:

If the enrollee possesses and is willing to provide his/her Mobile Number and / or Email Address, these optional fields must be filled in. Verifier can inform the importance of these fields to the resident. UIDAI can get in touch with the resident using this information, if required, like in case of returned letters.

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