Enrolment & Update

What details can I get updated incase I am visiting the Aadhaar Enrolment Centre for updation?

What fields can I update in Aadhaar?

What should I check at the time of enrolment or updation of my request at Aadhaar Enrolment Centre?

Where can I update my mobile number?

Whether the marriage certificate with photograph issued by Church and duly counter-signed by Christian Marriage Registrar appointed under section 7 of the Indian Christian Marriage Act, 1872, is a valid PoI/PoR document for the purpose of Aadhaar enrolment and update.

Will my Aadhaar number get changed after updation?

Will the Aadhaar be delivered after updating mobile number or email id?

What are the Liabilities of an Introducer?

What are the Responsibility of an Introducer?

Once the Registrar identifies introducers region-wise (District/State in which the Introducer is authorized to work), he will notify the Introducers.
The Introducers must attend the Aadhaar awareness workshop organized by the Registrar and UIDAI to acquaint them with the Aadhaar program and understand Introducer responsibilities and liabilities.
If the identified Introducer is ready to work as an Introducer, he/she will have to give a written consent to being an Introducer for the purpose of enabling Aadhaar enrolments and to follow the guidelines and procedures laid down for the Introducers by the Unique Identification Authority of India (UIDAI) and the Registrar.
Introducers need to be Enroled and must have received their Aadhaar numbers and signed the consent forms before they start introducing residents in the field.
They must ensure that the Registrar has registered and activated them as an Introducer at UIDAI.
Introducers must keep themselves informed on the Enrolment Schedules, Enrolment Centre locations and operational hours of the Enrolment Centers in their assigned territory.
They must ensure that their contact information is correctly displayed at the Enrolment Centre. In case of no display/incorrect information, ask the Enrolment Centre supervisor to display/correct the details.
Introducer must be easily accessible to the residents.
The Introducers must check the Resident’s Name and Address on the Enrolment form for correctness and completeness. Introducer should also check his/her own details in the form and then provide his/her signature/thumbprint on the Enrolment Form space provided.
Introducers should make themselves available during the working hours of the EC for endorsing residents. In case, they are not available during the operational hours, they can visit the Enrolment Centre at the End of the Day and check the list of residents pending for their endorsement.
Introducer must carefully check the Name and Address details of the Resident and provide their Approval/Rejection.
Introducer has to provide their biometric on Aadhaar client to endorse a resident’s enrolment.
The Introducer also signs/provide thumbprint on the consent for enrolment where consent print requires the same.
Introducer confirms the identity and address of the resident they are introducing
Introducer must only introduce residents who do not have documentary proof of identity or address
Introducer is not obliged to introduce every person who approaches them
Introducer cannot charge fees for introducing residents. However, Registrars can prescribe an honorarium to them for this work.

Who is an Introducer?

How are Residents without documents Enroled in Aadhaar?

What are the UIDAI Guidelines for Verification that the Verifier must keep in mind while verifying the Documents?

Make sure that the resident has original documents for verification. In instances where original documents are not available, copies attested / certified by a public notary / gazetted officer will be accepted.
The documents produced by the resident for Aadhaar enrolment/Update must be in the list of approved documents only.
The format is for certificate to be issued by officials/ institutions (only those that are recognised in the UIDAI’s valid list of documents) for Proof of Identity and Address is as per Appendix A/B.
Verifier can refuse verification, if they suspect forged/altered documents. In cases where Verifier refuses verification of the documents produced, reasons should be recorded in brief by the Verifier on the Enrolment Form.
In case the Verifier refuses verification with reasons or turns the resident back without recording any reasons, the resident can approach a designated Authority created by the Registrar at the Block level for Grievance Redressal.
Verify Name, Date of Birth, Address, and Relationship Details against PoI, DoB, PoA, PoR, respectively.
- Name
- PoI requires a document containing the resident’s name and photograph. Verify that supporting document has both.
- If any of the PoI document submitted does not contain the photograph of the resident, then it will not be accepted as a valid PoI. In order to be inclusive and free of harassment, documents with older photographs are acceptable.
- Confirm the name in the document by asking the resident his/her name. This is to ensure that the resident is providing own documents.
- The name of the person should be entered in full. It should not include salutations or titles like Mr., Miss, Mrs., Major, Retd., Dr. etc
It is very important to write the person’s name very carefully and correctly. For example, the respondent may tell that his name is V. Vijayan whereas his full name may be VenkatramanVijayan and similarly R. K. Srivastava’s full name may actually be Ramesh Kumar Srivastava. Similarly, a female enrollee may tell her name as K. S. K. Durga while her full name may be Kalluri Surya Kanaka Durga. Ascertain from her/him the expansion of her/his initials and check the same in the documentary evidence produced.
In case of difference in the name declared and the one in document (PoI) is limited to spelling and/or sequence of first, middle and last name, the name as declared by the resident may be recorded .
If two documentary proofs produced by the enrollee have variation in the same name (i.e., with initials and full name), the enrollee’s full name should be recorded.
Sometimes the infants and children may not have been named yet. Try to ascertain the intended name for the child by explaining to the enrollee the importance of capturing the name of the individual for allotting UID. In case of non availability of supporting documents for PoI, the name should be recorded with the assistance of the Introducer

Date Of Birth (DOB):
- Date of birth of Resident must indicate day, month and year in the relevant field.
- If the Resident provides documentary evidence of Date of Birth, then the Date of Birth is considered as “Verified”. When resident declares the DoB without any documentary evidence, then date of birth is considered as “Declared”.
- When the resident is unable to give exact date of birth and only age is mentioned by the resident or approximated by the verifier then only age is recorded. The software will automatically calculate year of birth in such case.
- The Verifier should check the entry in the Enrolment/Update Form and ensure that the resident has correctly indicated the date of birth as “verified”/”declared” or has filled his/her Age.
Residential Address:
- Verify that the PoA contains the name and address. The Verifier should ensure that the name in the PoA document matches with the name in the PoI document. A difference in the name in PoI and PoA document is acceptable if the difference is only in spelling and/or sequence of first, middle and last name.
- The “care of” person’s name, if any, is usually captured for children and old age people living with parents and children, respectively. If not available, one can leave this Address line blank.
- Enhancement of address is allowed. The resident may be allowed to add minor fields such as House No., Lane No., Street Name, correcting typographic errors, minor changes/ corrections to pin code etc. to the address listed in the PoA as long as these additions/modifications do not alter the base address mentioned in the PoA document
- If the changes requested in Address Enhancement are substantial and change the base address that is listed in the PoA, the resident will be required to produce an alternate PoA or enrol through an Introducer.
Relationship Details:
- In the case of children below 5 years, “Name” and “Aadhaar Number” of one of the parents or guardian is mandatory. Parent/Guardian must produce their Aadhaar letter when enrolling children (or they can be Enroled together).
- In the case of an adult, no verification will be done for the information on parent or spouse. They are recorded for internal purposes only.
Head of Family(HoF):
- Verify that the PoR document establishes relation between the Head of Family and the family member. Only those family members can be Enroled based on the relationship document (PoR), whose names are recorded on relationship document.
- Head of Family must always accompany the family member when the family member is getting Enroled.
- The verifier must also check the HoF details in the Enrolment/ Update Form in case of HoF based verification. HoF’s Name and Aadhaar Number in form should be verified against the Aadhaar letter.
- Ensure that in case of HoF based enrolments, the relationship details mentioned in the form are of the HoF only.
Mobile Number, Email address:

If the enrollee possesses and is willing to provide his/her Mobile Number and / or Email Address, these optional fields must be filled in. Verifier can inform the importance of these fields to the resident. UIDAI can get in touch with the resident using this information, if required, like in case of returned letters.

What are the responsibilities of a Verifier?

For enrolment, Resident will bring his/her Original documents/ Attested Photocopies along with filled Aadhaar Enrolment/Update Form. Verifier must verify the information mentioned in the supporting documents with the information mentioned in the Aadhaar Enrolment/Update Form. Verifier also checks that the names of the documents captured in the enrolment form are correct and same as the original documents produced by the resident.

Verifier needs to be available in the enrolment centre throughout the operating hours of the centre. Registrars should ensure physical presence of verifiers during the enrolment.
It is verifier’s responsibility to ensure that Enrolment/Update Form is filled completely and correctly as per UIDAI enrolment process. No mandatory field should be left blank and resident should be encouraged to fill optional fields like mobile number and email address.
Verifier will sign and stamp the Enrolment/Update Form after verification. If stamp is not available, the verifier can sign and put his/her Name. The resident will then go to the Enrolment Agency Operator for getting Enroled.
However, if the resident is Enroled and has come for Correction for a particular demographic field, the resident need not enter all details in the Form. The resident must provide his/her original Enrolment Number, Date and Time (together known as EID), his/her Name and the field which needs correction.
Verifier will only verify if it is one of the fields requiring verification of documents. Verifier will use the same UIDAI verification guidelines as used during resident enrolment.
Verifier’s signature/thumb print and stamp/Name is required except in case where copies attested / certified by a public notary / gazetted officer are being submitted.
The Verifier must be physically present at the enrolment centre every day and, thus, can monitor the Enrolment Centre performance and provide immediate information to UIDAI and Registrar on process deviations and malpractices at the enrolment centre.

Who is a Verifier?

What are the responsibilities of an EA’s Supervisor?

At the Enrolment Centre, Supervisor’s role is to plan and deploy logistics and other requirements at the enrolment centre, setup the enrolment stations at the enrolment centre as per UIDAI guidelines as per Enrolment centre Setup checklist and supervise the operations at the centre. When performing his/her role as a Supervisor at an Aadhaar Enrolment Centre, the Supervisor ensures the following:

Site Readiness
- UIDAI has provided Enrolment Centre Checklist to facilitate the Enrolment Agency in setting up enrolment stations and centres. Supervisor must use this list to ensure that all requirements are met for the centre that he/she is responsible for. He/she must fill and sign the checklist at the beginning of each enrolment centre and/or once every week (whichever is earlier). This checklist needs to be maintained for later review/audit at every enrolment centre by Registrar/UIDAI and their nominated performance monitors/agency.
- Supervisor is responsible for setting up of the laptop/desktop with Aadhaar client installed and tested, attached with all devices and printer cum scanners and ensure all equipment are in working condition to start Aadhaar Enrolments/Update.
- Ensure that the latest Aadhaar Enrolment client/Update software is installed.
- Ensure that the enrolment centre premises are neat and clean, hygienic, well maintained and safe from electric/fire hazards.
- Ensure that basic enrolment centre information as given below is displayed Mandatorily at each enrolment station(in local language and English):
  - Name of Registrar and Contact Number
  - Name of Enrolment Agency & Contact Number
  - Name, Code, and contact number of EA Supervisor at enrolment centres
  - Escalation Matrix for Raising Complaint against the Supervisor
  - Working hours and Holidays of the Enrolment Centre
  - UIDAI Help Line Number: 1947 and email id: This email address is being protected from spambots. You need JavaScript enabled to view it.
  - List of Documents required for Aadhaar Enrolment/Update
  - Rate List for all the Aadhaar related services
- Supervisor will also make sure that the Aadhaar IEC material provided by the Registrar/UIDAI is properly displayed at the centre, as per UIDAI guidelines.
- Ensure that the behaviour of Operator and other staff at the enrolment centre is courteous towards the residents.
- Take charge where Operator is not able to handle dissatisfied resident to prevent unpleasant situations.
- Where uniforms are provided, make sure that staff wears uniform at enrolment centre so that if residents need help they can easily identify employees by their attire.
- Do not undertake enrolment operations at any locations without valid agreement with the Registrars.
On Boarding self and others
- Supervisor must submit his/her “On boarding Form” along with the required documents to the Enrolment Agency which in turn submit the form to concerned “UIDAI Regional Offices” for verification.
- After verification Regional Offices will approve/reject the on boarding with the respective Enrolment Agency.
- Enrolment Agency will then add the Supervisor by taking his/her biometrics in the Aadhaar client software and provide a User Name & Password to operate the Enrolment Machine.
- Enroled User means user’s biometric details verification at UIDAI is successfully completed and stored in local database at the enrolment station.
- Supervisor must make sure that all the “Operators” are also on-boarded at the stations for local authentication.
Managing Centre Operations
- Supervisor also acts as an Operator, when required, in exigencies.
- Supervisor must be aware of latest guidelines & policies as regard to Enrolments & updates being released from time to time by UIDAI
- Supervisor administers the enrolment process at his/her enrolment centre. He/she ensures adherence to the UIDAI enrolment processes and guidelines at the centre and good quality of data captured.
- Supervisor must ensure that the residents who have come for Fresh Enrolment have never Enroled for Aadhaar by using “Find Aadhaar Facility”.
- Supervisor must ensure that the resident is well informed that his/her biometric will only be used for Aadhaar Enrolment/Update.
- Supervisor must ensure that the resident has filled the prescribed form for Aadhaar Enrolment/Update correctly and has brought all the Original Supporting documents for scanning.
- Supervisor must ensure only the required items are checked in case of any update, not the complete information to avoid duplicity of data collected e.g. if Address has to be updated only the Address Check Box should be selected others.
- Supervisor is required to “Sign off” every enrolment on Aadhaar client, where resident has a “biometric exception”.
- Supervisor must ensure that every Operator is aware of and has a print copy of the critical points to be reviewed at the station during Resident’s review of enrolment data.
- Supervisor must ensure that the Operator diligently reviews the data captured with resident for every enrolment/update and making corrections when pointed out by the resident.
- Supervisor must ensure that the Operator provides his/her biometric confirmation after every Aadhaar enrolment/update.
- Supervisor must ensure that Acknowledgement is being printed after every enrolment and dully signed by the resident.
- Supervisor must ensure that the Original Documents used as Proof of Identity/Proof of Relationship/Proof of Address/Proof of Birth and Signed Acknowledgement Slip is scanned for every enrolment.
- Supervisor can hold End of Day meeting at the centre for sharing learning of the day and issues faced.
- Supervisor must take stock of the centre at the end of the day and make arrangements for replacement of faulty devices, hardware and other logistics for smooth enrolments the next day.
- Check devices periodically for scratches, out of focus images, only partial images getting captured. In case any such problem is noticed, it should be reported to the concerned Enrolment Agency Manager/HQ and a change of equipment should be requested.
- Ensure all devices and computers are shut down and power is off to avoid accidents.
- Ensure security arrangements for devices and other equipments.
- Specific End of Day Reports is available on the client, for selected time period, to facilitate EA Operations. Supervisor can make use of these reports in managing day to day operations at the centre.
- Supervisor must ensure that staff at the centre observes the highest standards of ethics during the execution of Aadhaar Enrolment/Update and do not ask for any additional money except for the prescribed fee.
- Supervisor is also responsible for maintaining the confidentiality and security of the data collected during Aadhaar enrolments.
Backup, Sync and Export
- Supervisor ensures twice a day data backup of all enrolment data to external hard disk as per UIDAI guidelines. Record date and station number where backup done to ensure that all stations are backed up and none is missed.
- Supervisor also ensures that enrolment stations are synched at least once in every 10 days.
- Supervisor manages timely data export of enrolment data for uploading to UIDAI server.
- Supervisor can maintain a register for data exported. Record date, station number and packets exported at each station for reconciliation purpose.
End of Day Review / Correction
- Supervisor must Review all enrolments of the day, End of Day (EoD), to ensure that data entered in the Aadhaar client is correct for each resident. Supervisor may also deploy a fellow operator on-boarded on the machine for end of day review. However, the operator who did the enrolment cannot review his/her own packets.
- In case any error/logical mismatch are found in the data entered, inform the resident to come to the enrolment centre within correction time frame. Supervisor must sign off by giving his/her fingerprint after End of Day Review.
- Once correction is done to the resident's data, the Supervisor will again manually Approve/ Reject the Resident's packet put on Hold earlier for correction, with appropriate reason if rejected.
Performance Monitoring
- The Supervisor cooperates with the UIDAI/Registrar’s monitors in performing monitoring and audit functions at the enrolment centre and answers their questions to the best of his/her knowledge. Supervisor details are recorded during performance monitoring and Supervisor also signs on the performance monitoring sheet along with the monitor.
- Supervisor ensures audit feedback, if any, is incorporated in process for continuous improvement of enrolment operations and data quality

Who is a Supervisor and what are his/her qualifications?

How does the Operator perform Correction in Resident’s Data?

For correction in any of the above data of a resident, the Operator may use Correction menu on Enrolment Client (one time). Resident data can be corrected within 96 hours of the resident’s enrolment and in the presence of the resident.
The following requests for changes are included in the scope of the Correction Process:
- All demographic fields i.e., Name, Address, Gender, Date of Birth / Age*
- Relationship to resident
- Mobile
- Email Address
- Relationship Details(Relation type, Name and Aadhaar Number)
- Introducer Name and Aadhaar Number
If originally the resident was Enroled as a child below 5 years of age, it is invalid to correct the resident age to above 5 years because biometric data was not captured during enrolment.
The previous Enrolment ID of the resident needs to be entered for correction of resident’s old data. Check resident’s acknowledgement letter for taking Enrolment number, date and time of enrolment for correction.
PoI, PoA and Parent/Guardian’s acknowledgement letter will also be required at the time of correction process depending on the type of correction.
A change in Name would require either a verified Enrolment Form and PoI document or an Introducer’s Name and UID. A change in Address would require either a verified Enrolment Form and PoA document or an Introducer’s Name and Aadhaar Number. A change in verified DoB would require a verified Enrolment Form and DoB certificate. If the correction is in data for a child below 5 years of age, then parent details of relationship type, relative name and Aadhaar Number of parent/guardian is also mandatory.
Only the fields that need a correction are entered in the Correction menu of the software. Fields that are good in original enrolment are not to be retyped during Correction.
The correction in data will be reviewed with the resident and any one of the biometrics of the resident (provided in drop down menu on client) will also be taken to confirm that the resident is OK with corrections.
In case the resident is child below 5 years, the biometric of the parent/guardian whose details are entered in the relationship fields, will be taken. The Operator will sign off the enrolment and Supervisor, Introducer sign off will be required in biometric exceptions and Introducer based verification respectively.
An acknowledgement of correction will be printed at the end of correction process along with the Resident’s photo. The acknowledgement of correction will be signed by Operator and handed over to Resident. The consent will be signed by the resident and filed by the Operator along with the other documents of the resident.

What are the Document Scanning Guidelines of UIDAI?

What Does the Operator do after Capturing Demographic and Biometric Data of the Resident?

The Operator will then authenticate himself/ herself to sign-off the data captured for the resident.
Do not allow anyone else to sign for an enrolment that you have done. Do not sign for enrolments done by others.
Operator will get the Supervisor to Sign Off in case enrolee has biometric exceptions
In case the verification type is selected as Introducer/HOF, get the Introducer/HOF to sign off on the review screen.
If the Introducer is not physically present at the time of enrolment select the check box "Attach later" so that the enrolment can be verified by the Introducer at the End of the Day.
Operator can select the language in which the legal/declaration text on print receipt shall be printed on consent.
Operator must ask the resident his/her preferred language in which the receipt must be printed. On selection of any of the declaration language option, the print receipt will be printed in the selected language i.e. English or any local language set on the configuration screen.
Take Resident’s signature on consent and file the same along with resident’s other documents. The Resident’s consents are important as they are resident’s approval/disapproval, to the UIDAI.
Sign and Provide Acknowledgement to resident. The acknowledgement is a written confirmation of the resident getting Enroled. It is important for the resident as it carries the enrolment number, date and time that the resident will need to quote when interacting with UIDAI and its Contact centre (1947) for information on his/her Aadhaar status.
The enrolment number, date and time are also required if any correction in the resident’s data is required to be done using Correction process. Thus the operator must make sure that the acknowledgement and consent printed is clear and legible.
While handing over the acknowledgement to the Resident, the Operator must inform below to the resident.
- The Enrolment Number printed on acknowledgement is not the Aadhaar number and that the Resident’s Aadhaar number will be communicated through a letter subsequently. This message is also printed in acknowledgement.
- The resident must preserve his/her and the children’s Enrolment Acknowledgement Slip for future reference.
- In case of introducer based enrolment, the introducer will have to properly sign off within the specified period and Resident’s Aadhaar is subject to endorsement by a valid Introducer.
- There is a 96 hour period during which the resident’s data correction, so in case of any mistake they should avail this facility.
- To know the Aadhaar Generation Status they can call the Call Centre or log on to e-Aadhaar portal/Aadhaar Portal/website.
- Aadhaar number will be delivered by the local post office/or other designated agency in the address provided at the time of enrolment.

How does the Operator Review Data with the Resident?

What are the UIDAI Guidelines for Biometric Data Capture?

Biometric Data Capture Guidelines:

Check resident’s eyes and fingers for fitness (missing/amputated). If the resident has any deformities due to which it is not possible to take fingerprints/iris, these also have to be captured as a biometric exception.
Check and indicate Biometric Exceptions in the software, only where applicable. Do not mark biometric exceptions where biometrics can be captured. It will be treated as ‘fraud’ and invite strictest penalty.
In case of Biometric exception, always take the Exception photograph of the resident showing resident’s face and both hands, irrespective of the type of exception.
The enrolee may not be in a position to keep herself / himself in correct posture for reaching biometric instruments or for photograph due to old age or sickness. In such cases the operator should arrange to take the biometric data by moving the equipment close to the enrolee.
If the finger/iris of the resident has a temporary damage and it is not possible to capture the biometric, the Operator will record it in exceptions. The resident should later get his/her biometric updated.
Capture Biometrics - Facial Image, IRIS and Fingerprints for all the residents above 5 years in age.
In case of any children who are below 5 years in age, only Facial Image and any one parent’s Biometric Confirmation is captured.

Guidelines for Facial Image Capture

Enrolee Position: For capturing facial image, it is advisable for the operator to adjust the camera instead of the Enrolee to position herself/himself at the right distance or in the right posture. Frontal pose needs to be captured i.e. no head rotation or tilt. The resident should be instructed to be seated properly with their back upright and their face towards the camera.
Focus: The capture device should use auto focus and auto-capture functions. The output image should not suffer from motion blur, over or under exposure, unnatural colored lighting, and distortion.
Expression: Expression strongly affects the performance of automatic face recognition and also affects accurate visual inspection by humans. It is strongly recommended that the face should be captured with neutral (non-smiling) expression, teeth closed, and both eyes open and looking into the camera.
Illumination: Poor illumination has a high impact on the performance of face recognition. Proper and equally distributed lighting mechanism should be used such that there are no shadows over the face, no shadows in eye sockets, and no hot spots. No light exactly above the enrolee should be used since it can cause shadows. Light should be diffused and placed in front of the enrolee so that there are no shadows under the eye.
Eye Glasses: If the person normally wears glasses, it is recommended that the photograph be taken with glasses. However, the glasses should be clear and transparent. Dark glasses /tinted glasses should be taken off before taking the photograph.
Accessories: Use of accessories that cover any region of the face is not permitted. For example, women in purdah would have to reveal the full face before the photograph is taken. Similarly women in Ghoonghat would have to clearly reveal the full face before the photograph can be captured. The head may remain covered but the full face contour should be visible.
Further, accessories like turban/head gear are also allowed as religious/ traditional practices.
However, accessories like eye patches are allowed due to medical reasons. This would also mean an exception needs to be recorded for Iris, because only one Iris can be captured.
Operators need to be trained to obtain the best possible face images that satisfy requirements. Even if the quality flag is green but the Operator is able to judge that a better picture can be taken, then same should be attempted. However, it should be borne in mind that recapture should not become harassment for the resident.
For children, it is acceptable that the child sits on parent’s laps, but it needs to be ensured that parent’s face is not captured along with child’s face. The background may get rejected due to non white screen in case of children but two faces should not get captured in one picture.
Actionable feedback needs to be checked for captures that fail. Some of the actionable feedbacks in software are:
- No face Found
- Enrolee too far
- Enrolee too close (eye distance in input image is greater than one third of image width)
- Pose (Look Straight)
- Insufficient lighting
- Very low face confidence (faceless, object not identified as human face)
- Non-uniform lighting (of face in output image)
- Incorrect background (in output image)
- Insufficient lighting (bad gray values in face area of output image)
If any biometric exceptions have been specified on the demographic screen, these should be captured as photographs on the Photograph screen.
Only facial image is captured for children below 5 years. Iris and fingerprint screens will not get activated for children below 5 years

Guidelines for Capturing Fingerprints

The images of all the ten fingers are to be captured. The fingerprints must be captured in the sequence of slaps of four fingers of left hand, right hand followed by the two thumbs.
The fingers have to be positioned correctly on the platen to enable capture. There should be no direct light shining on the platen. Use the Indicators on fingerprint devices for positioning of fingers. The fingers should be placed in right direction on the device. Please consult the manufacturer manual incase of any doubt or else consult the supervisor.
Use a lint free cloth periodically to clean the platen of the finger print device for good finger print capture
Check devices periodically for scratches, out of focus images, only partial images getting captured. In case any such problem is noticed, then report to your Supervisor/HQ and request for change of equipment.
Fingerprints cut off, wet/smudged fingerprint; very light prints due to insufficient pressure will result in poor quality. The resident’s hands should be clean (no mud, oil etc.). Ask resident to wash hands with water and soap, if necessary.
The fingers should not be excessively dry or wet. Moisten with a wet cloth or dry finger with a dry cloth
The Enrollee should be requested to place all four fingers of the left hand/right hand/two thumbs to platen of the fingerprint scanner for the four-finger capture to ensure good contact and maximize the area of the captured fingerprints. Ensure that the fingers are placed flat and till the top joint of the finger is placed well on the scanner. The top of the fingers should be within the platen area and not outside the defined area.
If automatic capture does not happen, the operator should force the capture when force capture tab is enabled in the enrolment software.
The operator should check the actionable feedback when capture fails. Some actionable feedbacks provided by software are:
- Number of fingers present does not match with expected number of fingers
- Finger not positioned correctly
- Too much Pressure (duty cycle)
- Too little pressure
- Central region missing
- Excessive moisture (wetness)
- Excessive dryness
The operator should visually check the image for quality and for typical problems. In case there are problems go back to steps above to retry the capture.
When image quality is pass or if maximum number of captures are exhausted, move on to the next step
Fingerprints are best captured in standing position
In case of additional fingers, ignore the additional finger and capture the main five fingers.
Make sure your own fingerprints do not get mixed with the resident’s fingerprints. Operators can carefully put small pressure on the resident’s fingers to capture the fingerprints but always make sure not to mix your own fingerprints.

Guidelines for Capturing Iris

The operator and not the Enrollee will handle the capture device, generally.
Children can be told that it is like taking photos/pictures so that they are not apprehensive.
The Enrollee will be required to sit in a fixed position, like taking a portrait photograph.
The software is able to measure the iris image quality. An initial image quality assessment would be done to provide feedback to the operator during the capture process. The software alerts the operator with actionable feedbacks, if the captured iris image is of insufficient quality. Some actionable feedbacks provided by software are:
- Occlusion(significant part of iris is not visible)
- Iris not in focus
- Gaze incorrect(resident looking away)
- Pupil dilation
The iris capture process is sensitive to ambient light. No direct or artificial light should directly reflect off Enrolee’s eyes.
The device should be held steady. In case device requires to be held by resident, the enrolment operator/supervisor may help the resident to hold the device steady.
Table light used for facial image capture should be switched off during iris capture. Direct sunlight or any other bright light shining on resident’s eye will create reflections and result in poor quality image.
Operator must instruct the resident to look straight into the camera, open eyes wide open (one easy way to do this is to ask the resident look angry or stare) and do not blink during iris capture. Resident has to be stationary.
If resident is experiencing difficulty during Iris scan and recapture is required, then the operator may navigate to next screen to capture other details and then return to Iris capture. This will relax the resident from constant pressure to keep eyes wide open during iris capture.
The Operator needs to be patient during capture and wait for the device response instead of scrolling, navigating back and forth on screen.

What are the UIDAI Guidelines for Demographic Data Capture?

What are the Fifteen Commandments that an Operator must remember during Resident Enrolment?

At the Enrolment Centre, Operator’s role is to capture Demographic and Biometric data of the resident getting Enroled as per the guidelines of UIDAI. When performing his/her role as an Operator at an Aadhaar Enrolment Centre ensure the following “Fifteen Commandments”:
Make sure to Login with your own Operator ID in Aadhaar client, for undertaking enrolments, and log off the application when going away from the seat so that no one else can use your login window for enrolments.
Capturing GPS coordinates at start of enrolments everyday.
Make sure that on each login, the date and time setting on the computer is current.
Make sure that the station layout is as per UIDAI guidelines.
Brief the enrolment/update process to resident before and during the process to put the resident at ease and facilitate data capture.
Make sure that the resident has never Enroled for Aadhaar before doing a fresh enrolment using the “Find Aadhaar Facility” provided.
Make sure all the Original Documents are available which are required for type of Enrolment/Update requested by the resident and belongs to the same resident whose enrolment/update is to be done.
Encourage the resident to enter their Mobile Number and email id for future communication with the resident and other uses like OTP based Authentication and online Aadhaar Update facility.
Check that the resident’s Aadhaar Enrolment/Update form is verified and carries Verifier’s signature/thumb print and stamp/initials. The form must also carry Resident’s (Applicant’s) signature/thumbprint.
Make sure that the resident is well informed that his/her biometric will only be used for Aadhaar Enrolment/Update and no other purpose.
In case of Introducer/HoF based enrolment, the Introducer/HoF’s signature/thumbprint should be available in the form along with their details filled in the fields provided for Introducer and HoF, respectively.
Capture demographic and biometric data of the resident in the Aadhaar client software (ECMP/UCL) in the sequence of data capture as per the screens provided on the software client.
Make sure that the resident’s screen is on all the time during the enrolment/update and ask the resident to cross check the data being entered and review demographic data with resident before signing off.
Print, sign and provide acknowledgement to the resident and take resident’s signature on consent at the end of enrolment.
Make sure the Enrolment/Update Form, Original Supporting Documents & Signed Consent slip is uploaded in the Enrolment/Update Client and all documents are returned to the resident.

Who is an Operator and what are his/her qualifications?

What are the Preparatory Activities that an EA must do prior to starting enrolments?

Preparatory Stage Activities of an EA
EA must identify their Project & Technology managers who will be part of the Joint Working Group headed by the Head of the Nodal/Registrar Department. Initiation and On-boarding Workshop for EA must organised by Registrar and UIDAI will provide detailed enrolment process & implementation overview. EA must familiarize themselves with Enrolment process and policies including periodic amendments/updates. The scope of work of the Enrolling Agency (EA) includes the following activities:
1. Procure enrolment hardware, software including Biometric Devices as per UIDAI Specifications The enrolling agency should procure enrolment hardware, software including certified biometric devices (for fingerprint and iris capture), used for capture of biometric data at the enrolling station, which conform to UIDAI specifications. EA must procure only those Biometric Devices that are certified by UIDAI or its duly authorized agency. The EAs must also ensure continued technical support by the suppliers for the hardware.
2. Hire & Train Manpower for Enrolment
The Enrolling Agency shall hire manpower, Operators and Supervisors, to operate the enrolment station/centre as per the guidelines prescribed by UIDAI. The enrolling agency must have Technical personnel to provide technical support during enrolment at the enrolment centres. Technical personnel for attending power /system / biometric instrument related maintenance problems should be available on call in a centrally located place covering about six enrolment centres so that the downtime can be minimized. EA must make sure that the Operators and Supervisors are of age 18 years and above. The Operator should be minimum 10+2 pass and should be comfortable using computer. The Supervisor should be minimum 10+2 pass and preferably a Graduate and should have a good understanding and experience in using a computer.
EA must ensure compliance to Labour laws and all statutory provisions in various Labour regulations that is PF, ESI, Industrial Disputes Act, Contract Labour Act and Minimum Wages Act etc.
The personnel should be given mandatory induction training on the various activities and equipment and gadgets involved/used in the enrolment process and resident enrolment, transliteration skills in local language, to enable them to understand and adjust to the local situation. The mandatory induction training shall be compulsory before deployment of the personnel. The EA will inform concerned RO Regional Offices of UIDAI prior to training schedule and will also give a follow-up report.
The enrolment agency shall ensure the availability of the requisite infrastructure for imparting training as per UIDAI guidelines The Operators and Supervisors should have obtained certificate from a testing and certifying agency authorized by UIDAI. Ensure correct certification as per specific roles. A certified Operator cannot work as a Supervisor.
Payments to operators and supervisors should be made preferably to their bank accounts.
3. Enrol Operator/Supervisors and Register and Activate them at UIDAI
Operator /Supervisors must have their Aadhaar numbers generated and certification test passed for getting activated in accordance with UIDAI guidelines prior to commencing enrolments. Do not deploy them for enrolment without the fulfilment of these mandatory requirements.
EA admin user must use unique user IDs for activating their Operator/ Supervisors. Do not use one password for multiple set of Operator IDs. Ensure all details entered are correct on UIDAI technology portal and certification agency’s portal and there is no mismatch.
EA must ensure availability of manpower activated in accordance with Aadhaar guidelines prior to commencing enrolments.
EAs will have to demonstrate that they have certified the active operators, requisite machines and hardware available to be deployed. EAs will have to declare enrolment station deployment plans i.e. when and where the centers will be established. EAs will also demonstrate that they have the requisite supervision infrastructure available. Based on this information, ROs will assess the preparedness of the Registrars and EAs and may then allow the on-boarding of stations.
4. Get established as an Enrolment Agency at UIDAI
The EA must receive their EA code from UIDAI
The EA must ask the Registrar to establish the link between them (Attach EA) at UIDAI
Receive admin password for portal and auth code for client registration from UIDAI
Obtain SFTP account setup and password
5. Ensure that Pin code data for planned enrolment locations is checked in Pin Master of Aadhaar software, and is correct and complete. Review and Report missing/incorrect Pin codes and use Pin code correction process for getting the Pin Numbers corrected.
6. Software Installation, Configuration and Registration
The latest version of Aadhaar Enrolment software client needs to be installed, configured and registered with CIDR. The Enrolment Agency needs Auth User and Auth Code from UIDAI technology team to register its clients.
The person performing the system configuration is typically a representative of the Registrar. Normally the Registrar may ask the EA to perform the installation and configuration. In such a case, the configuration and registration may be done in presence of Registrar’s representatives.
Load and test Pre-enrolment data on enrolment centre laptops / desktops and ensure it is accessible / searchable.
All latest Master Data such as Pin code, Operator credentials, list of documents etc. should be loaded on client
Thorough testing of Aadhaar client working in integration with pre-enrolment data and KYR+ applications, along with local language support, pin code and master data availability
Ensure all Registered stations are active at UIDAI
Ensure Operator/Supervisor/Introducer (OSI) are on boarded on the enrolment stations
7. EA must ensure with Registrar that Aadhaar and KYR+ Enrolment Forms are printed, ready for distribution/distributed to residents. If enrolment forms are distributed and filled in advance, it will help speed up enrolment at the Centre. The enrolment forms can be used as a tool for crowd management by controlled distribution.
The print and paper quality of forms should be ensured as the forms will be stored as per Document Management System.
8. Setting up of Enrolment Centre(EC) and Enrolment Stations (ES)
EA will assist Registrar in developing enrolment schedules. EA will work with the Registrar in identification of suitable enrolment centres at scheduled locations. Once EC are identified, EA must ensure readiness of the EC as per the latest Enrolment Centre Setup Checklist (Annexure 1). The Enrolment Centre Setup Checklist by UIDAI enlists the various requirements at Enrolment Centre and Station level and is to facilitate the EA in planning.
Ensure adequate stationary like paper for printing and other logistics are available at centre
Ensure adequate power and other backup arrangement at enrolment centre
Deploy Hardware, Software for Enrolment. Working of all equipment and application at every station must be tested.
EA must not undertake enrolment operations at locations without valid agreement with the Registrars.
The Enrolment Agencies also need to fill the Enrolment Centre details at UIDAI portal.
EA must adhere to Safety Procedures, Rules, Regulations, & Restrictions and shall comply with the provisions of all laws including safety and labour laws, rules, regulations and notifications issued there under from time to time. EA shall take all measures necessary or proper to protect the personnel and facilities and shall observe all reasonable safety rules and instructions.
9. Contact Centre information filled
EA must fill the forms with information required by UIDAI Contact Centre and submit. This information pertains to EA contacts at EC, Enrolment Centre address and working hours etc.
10. Help Create Awareness
Enrolment Agency needs to work with the Registrar in communication and generating resident awareness at grass root level. Prior to the commencement of the Enrolment operations the Enrolment Agency shall work closely with the local governing bodies, key introducers in publicizing the Aadhaar, its importance and schedule for Aadhaar registration in that location. EA must prominently display important information relating to consent and operator responsibilities inside the enrolment centres.
The role of the enrolment agency should be limited to publicising the content provided by the UIDAI/ Registrars. The EA should not add to / modify /delete the content provided by Registrar/ UIDAI.

Are EAs allowed to sub-contract Enrolment Work?

Who is an Enrolment Agency (EA)?

What are the Responsibilities of the Registrar under the Aadhaar Project?

A high level summary of various roles and responsibilities of Registrar are:.
1. Enrolment Planning
As a part of the Enrolment Planning workshop, the Registrar is advised to finalize the targeted enrolment nos., locations to be covered and timelines for the same. This data can in turn be used to plan the no. of Enrolment Stations needed, locations for the same, devices needed, operators to be staffed etc.
Registrars will also decide enrolment approach (phased, sweep etc). It is strongly recommended that the Registrar enrol all residents of the locality and not limit it to their beneficiaries/ customers. ‘Sweeping’ all residents will give Registrars the benefits of economies of scale and optimizing on the cost of enrolment per resident.
Finalize plan to include marginalized/vulnerable communities & areas for CSO involvement. Special enrolment drives should be initiated by registrars in consultation with ROs for the underprivileged, various vulnerable groups and disabled persons.
Identify area of interest for Aadhaar-enabled applications. Identify govt remittances which can be routed through Aadhaar-enabled Bank accounts. Registrars should link their UID enrolment activities to their core programs and citizen centric service delivery.
Registrar will work with the UIDAI to identify Banks to partner with for Financial Inclusion solution. Define processes as required to implement the Financial Inclusion solution.
At times, Registrar’s may have to hold special camps or call residents for re-enrolment like in case where EA machines get stolen or where Resident data packets are irrecoverable due to process/technology failure. Registrar must keep the EA apprised that such situations may arise and they have to be prepared for re-enrolment of residents in such cases.
Registrar must keep the local authorities, Introducers, Verifiers and other stakeholders informed of enrolment schedule
In order to start enrolments, the Registrar has to complete the following activities, many of which can run in parallel and would have commenced post the Project Initiation Workshop:
2. Enrolment Agency Selection and On-boarding
Identify Enrolment Agencies (EA)
1. Registrars may engage Enrolment Agencies for the purpose of enrolling resident into Aadhaar. Registrars will share the details of hired Enrolment Agencies with UIDAI.
2. Registrars are advised to engage only Empanelled Enrolment Agencies. If non-empanelled agencies are engaged, they must be subject to the same terms and conditions as the empanelled agencies.
3. New contracts should include a clause of continued empanelment mandatory for continuation of work. Model RFP/Q templates and the list of empanelled agencies have been published on UIDAI website.
4. No Sub Contracting – Subcontracting has serious impacts on the quality and security of data. Agreement with enrolment agencies should have conditions to discourage sub-contracting. However field level manpower such as enrolment operators and supervisors can be hired through third parties. EAs should be asked to provide details of the companies from which they are going to hire this manpower.
Onboard EA - EA Project & Technology managers need to be identified and added in JWG. Initiation Workshop for EA needs to be held by Registrar and UIDAI to provide detailed enrolment process & implementation overview.
Identify Enrolment Agency related requirements of EA training, device/resource capacity planning.
Procure infrastructure and equipment including certified biometric devices as per standards defined by the UIDAI, through the designated enrolment agencies.
It is recommended that the Registrar must insist on Enrolment agencies using only trained operators/supervisors. All Enrolment Operators need to be tested and certified; keeping in mind the significant impact they have in collecting good quality and accurate data from residents.
3. Enrolment Centre and Stations
Enrolment Centers and their Location
1. Registrar will identify and co-ordinate for suitable locations where Enrolment Centers may be setup keeping in mind law and order, terrain, local weather conditions, security, power availability, approach/access to the area and lighting. Refer Resident Enrolment Process document for Centre selection guidelines.
2. Non-state registrars should work in coordination with ROs and state nodal departments. NSRs should also have enrolment centres only in and around their premises to ensure close supervision. Bank NSRs can also be allowed to enrol through special camps provided that they have cleared these enrolment plans with the State UIDIC &/or the State Nodal officer.
3. Registrars should plan for setting up permanent enrolment centres. Registrars need to maintain at least a skeletal enrolment network in their respective locations, after the ‘enrolment sweeps’ are completed to facilitate on-going enrolments and updation.
Decide Number of Stations for Each Centre
1. The number of stations can be decided based on the target number of days for completion of enrolment in the particular area or the district and the expected number of enrolees in the area. Model RFP published on UIDAI website provides an excel sheet for facilitating calculation of number of stations.
2. Tables, lighting, backdrops, height of table, chairs, positioning of resident and operator, and issue of direct sunlight for photo capture, all these need to be considered for enrolment station setup.
3. Ensure Setup & registration of enrolment stations as Active production machines with UIDAI. The enrolment agencies may be asked to submit their machine deployment plans and their preparedness as per a prescribed checklist. ROs will assess the preparedness of the Registrars and EAs and may then allow the on-boarding of stations.
4. Registrar must Review the Enrolment Centre Setup checklist with Enrolment Agency and verify if all required activities are completed.
4. Define KYR+ fields
The AADHAAR Enrolment Client application captures the KYR (Know Your Resident) data. The registrars may require capturing some other registrar specific fields related to residents called as KYR+ data. For example, in case of PDS data, information such as APL (Above poverty line), BPL (Below poverty line), Family Details, etc. may be collected as part of KYR+ data. If any KYR+ fields are to be collected, define those fields and initiate technology integration with respect to data capture API and logistics. However, experience suggests that the number of fields proposed to be captured at the enrolment station must be kept at minimum as residents cannot be expected to bring multiple documents at the time of enrolment.
5. Pre-Enrolment Data
Registrar may want to complete the demographic data capture and verification ahead of the biometric capture. This step is called pre-enrolment. In case where Registrar has a good database, Registrars can share this with Enrolment Agencies to pre-populate the AADHAAR Enrolment Client. This data would reduce the effort and time of the enrolment operators during data capture process at the enrolment centres during resident’s presence. The details of the database need to be discussed and sent to UIDAI in advance in prescribed format and aligned to UIDAI requirements. However, pre-enrolling residents is not mandatory.
6. Check Pin Code Master
Registrar must Review and get Pin code master data corrected and completed prior to start of enrolments in the region. Registrar should provide list of PIN codes to be corrected in PIN codes master to UIDAI using existing Pin Code correction process.
7. Review list of Approved documents
UIDAI has defined a list of valid documents to be used during Aadhaar enrolment process as Proof of Identity (PoI), Proof of Address (PoA), Proof of Relationship (PoR) and Date of Birth (DoB). However, UIDAI and Registrars have the authority to amend and enlarge the list of PoI and PoA documents in some exceptional circumstances. Registrars may add any other required document not in the list, in consultation with UIDAI Regional Office. The Enrolment Agencies will then download the master for documents in the client stations, pertaining to the Registrar, for use during enrolment.
8. Send local language requirements
Send local language requirements for contact centre, enrolment client (label/text, transliteration). Complete local language translation for labels, print receipts/letter in coordination UIDAI.
9. Biometric data need of registrar identified
Registrars may analyse their requirement for resident data and capability to securely manage and store data. It is not necessary for Registrar to store resident’s biometric data. Registrars are, instead, encouraged to adopt online authentication offered by UIDAI – this will require no local/offline storage of biometric data in registrar applications. However, if the Registrar decides to store the biometric data, then Registrar will have to share a plan to retrieve, manage and store data with UIDAI, for UIDAI to start creating Registrar data packets.
10. Provide registrar public key for data encryption
Registrars must provide their public key to the UIDAI for the purpose of encrypting the EID-UID mapping file that UIDAI will share with Registrars after Aadhaar generation. Encrypting using Registrar’s public key provides a layer of security and is prescribed by UIDAI for data transfer. Registrar must contact UIDAI for details on public/ private key requirements.
11. Decryption Utility
Registrars must develop their own decryption utility for decrypting the EID-UID mapping file. Registrar should also successfully test file decryption.
12. Develop Registrar Technical requirements
Registrar will require technical personnel/system integrators for developing their technical requirements for
Pre-enrolment data capture
KYR+ application
Document storage
Registrar packet transfer/ management & usage
Decryption utility
First mile i.e. data transfer from Enrolment Centres to UIDAI and Registrar
KYR+ data transfer, automating EID-UID mapping in KYR+ database
Receiving EID-UID mapping file from CIDR. Registrar must be ready to receive and update Registrar DBs with EID-UID mapping
Other activation and portal workflow related requirements
13. Other Technology side Requirements
There are some requirements that the Registrar will need to do for integration with UIDAI database:
Get set up as a Registrar in UIDAI database. Send requisite details in prescribed format to UIDAI.
Receive Registrar code, login and password for technology portal and SFTP application
Then Attach EAs on technology portal to establish Registrar – EA linkage.
Update and activate Introducers list on technology portal
Receive and download SFTP application
Define Location Codes – Registrar can assign location codes to each of its schedule and this code can be used by Enrolment Agency in client machines when conducting enrolments in the particular region. The assignment of location codes will help in generating enrolment reports by location code which can be helpful for payment purposes. Registrar’s supervisors at Enrolment Centres will have to monitor the use of correct location codes by Enrolment Agency.
A representative of the registrar performs the system configuration and registration once the software is installed. Normally the Registrar may ask the EA to perform the installation and configuration. In such a case, the configuration and Registration may be done in presence of Registrar’s representatives and/or Registrar must regularly check the registration details on the client like location code, Registrar and EA name etc. Work flow related requirements – At times Registrar may be asked to intervene and given a role in a process workflow for example in cases where resident data packets are on hold due to specific reasons. Registrar will have to complete the given responsibility in a defined time period in such cases.
14. Registrar software readiness and their integration to Aadhaar software
Registrar must check Aadhaar Application Software is ready for deployment with pincode data corrected, registrar public key and local language support included. Test Registrar’s own software and their integration with Aadhaar software.
15. Information, Education & Communication
Registrar will define an integrated IEC Plan & Material leveraging the content developed by the UIDAI. The UIDAI’s IEC guidelines list in detail the different kinds of stakeholders to engage (PRI members, introducers, CSOs, etc.) and the recommended messages and media to use for each of them. The IEC plan lists the activities to be triggered 45/30/15/ 7 days before commencing enrolments.
Registrars must coordinate with UIDAI IEC team for details on their IEC responsibilities.
16. Identify and Deploy Introducers
Registrars will need to identify Introducers who can help enrol beneficiaries who lack PoA/PoI documents.
Registrar identifies introducers region wise and prepares list by District/State in which the Introducer is authorized to work. Registrars can also leverage CSOs to better reach marginalized residents, act as Introducers, and build awareness among them to mobilize enrolments from this group. Based on inputs from UIDAI, review and finalize list of Introducers and notify the same in a public manner.
Introducers need to be Enroled in advance and have their Aadhaar numbers generated, registered and activated in Aadhaar database. Organize camps for enrolment of Introducers to ensure that all Introducers on the final list are Enroled into the program.
Introducer workshop is held to appraise them about their roles & responsibilities
Introducers are required to sign consent to being a Introducer which is stored by the Registrar. Introducer consent form format is provided by UIDAI. Put in place systems to ensure ongoing monitoring of the Introducer list occurs at regular intervals. Based on performance, make changes/additions to the list as required and share with UIDAI. Ensure that both UIDAI and the Registrar have most up-to-date list of Introducers at all times.
Publicise the Introducer concept to make residents aware. Provide the resident information about acceptable Introducers. Publish list of Introducers and Verifiers at the enrolment centres along with their contact details. Detailed guidelines on Introducer selection, Introducers roles and liabilities are defined by UIDAI and published on UIDAI portal.
17. Identify and Deploy Verifiers
Registrar must appoint Verifiers for every centre.
Firm up Verification process. Shortlist the Verifiers and Registrar’s supervisor. Schedule camps to educate verifiers.
The Registrar must ensure physical presence of verifiers during the operational hours of the enrolment centre and may appoint more than one Verifier in a centre, if and where required. The performance of Verifiers may be monitored by the Registrar.
The list of all Verifiers must be notified, by designation, by the Registrar before commencement of the enrolments and the list should be shared with the Regional office concerned.
They may be paid by the registrars out of the financial support provided by UIDAI to Registrars on successful Aadhaar generation. Roles and Responsibilities of Verifiers are defined by UIDAI.
18. Personnel for Grievance Redressal
The registrar is expected to put in place a Team that would serve to quickly address any matters requiring resolution that may pertain to the Registrar, but may be conveyed to the UIDAI Contact Centre. The Time taken for resolutions is to be finalized jointly.
Registrar should also identify an Officer to whom all relevant grievances may be forwarded and two senior officers for managing escalations of the same.
19. Print and Distribute Enrolment forms
Enrolment form is designed by UIDAI for capturing Aadhaar enrolment data.
Registrar can have a separate form for capturing KYR+ data.
Registrar needs to get the enrolment forms printed in sufficient quantities.
Registrar must ensure that the forms are available/ distributed free of cost at the enrolment centres.
20. Data Transfer
Finalise, with EA, Resident Data packets transfer modalities. Data can be transferred to UIDAI using online SFTP mode or through hard disks/memory sticks sent through suitable courier service.
Also define KYR+ and registrar data packet transfer mode and frequency.
21. For Document Management
UIDAI mandates storage of Enrolment form, PoI, PoA, DoB, PoR, and consent. These documents carry important and confidential resident information.
UIDAI urges to handle enrolment documents with care and protect it from damage and theft. Registrar must do the following:
Identify whether the documents would be stored in hard copy/soft, scanned copy
Setup a mechanism for collecting and securely storing all the documents submitted by residents during enrolment till the UIDAI appointed DMS service provider collects document from registrar offices and provide receipt of the same.
Upon accumulation of specified batches of documents at one site, intimate UIDAI’s DMS service provider for pickup of documents, handover documents and obtain sign off. Detailed process and guidelines of Document management and Registrar’s role in same are published by UIDAI in Document Management Process.
If Registrar wants to store any additional documents, they may develop their own process for storing and managing those documents.
22. Provide requisite data to Contact Centre
The UIDAI has set up a Contact Centre for concern and issues that residents or UIDAI eco system partner may have in terms of enrolment, authentication and identity frauds etc. This contact centre serves as a single point of contact for the organization. Certain information is required by the contact centre, from the Registrar, related to enrolment exercise in their area. Registrars must furnish such details to the Contact centre to help effective functioning of the centre.
23. Monitoring and Audits
Registrar is responsible for Field level execution, monitoring and audit.
Audit enrolment centre readiness, EA processes and their effectiveness. It is recommended that Registrars setup a process to audit the performance of Enrolment Agencies and other partners they engage with.
Registrar must conduct sample audits in the entire gamut of enrolment process and data quality, training, logistics, grievance resolution and updation processes for controllership purposes.
Ensure IEC norms are being adhered to. Advise EAs to deploy IEC elements in a judicious and practical manner. Monitor the performance of
Introducers and Verifiers.
The Registrar may also undertake appropriate measures such as monitoring of payment to operators’ and supervisors’ bank accounts, regular audits of EAs and enrolment centres, etc. to prevent sub-contracting.
Randomly Review Acknowledgement and Consent data against PoI, PoA documents to ensure that data entered in the software is correct for each resident. In case any error is found in the data entered, inform the EA Supervisor and/or resident to initiate data correction.
24. MIS
Registrar must develop their own MIS systems for execution, monitoring and control. Registrar may help provide UID with reports/insights in significant issues as and when required by UIDAI.
25. Data Protection and Security Guidelines for Registrars
Registrars have a fiduciary responsibility and have to exercise a duty of care to secure and protect all the data (demographic and biometric) collected from the resident. UIDAI prescribes broad measures for data protection and security to be adopted by Registrars. Registrars must refer and abide by the same.
26. Enforcement of UIDAI’s suspension/debarment/dis-empanelment decisions
UIDAI monitors the performance and data quality of Enrolment Agencies and their Operators and Supervisors on a continuous basis. UIDAI has formulated a suspension policy for non-compliant EAs and their Operators and Supervisors.
Registrar will be notified of the action where suspension/debarment/ dis-empanelment criteria are met. Registrars must get in touch with the UIDAI Regional Office and take immediate appropriate actions when intimated of such decisions.
27. Enforcement of UIDAI’s Returned Letters policy
A report on returned letters will be shared by UIDAI with Registrars. Registrars must Review and investigate the various reason codes for Returned Letters. Where possible and required, Registrars may contact the Residents and educate residents on how to get in touch with contact centre for their Letters. Registrars may involve/take help from India Post in investigations.
28. Ensure UIDAI Exit Policy requirements are fulfilled
If and when Registrar decides to exit the Aadhaar enrolment programme, they must fulfil requirements and sign necessary documents to meet the requirements of UIDAI’s exit policy.

How does the Registrar get started on UIDAI project?

The UIDAI has also defined a detailed Registrar Onboarding Process and Guide in order to support Registrars across the stages of becoming Aadhaar Ready. A high level summary of it is in this document:
1. Setting Up Committees and Joint Working Groups
Set up Apex/ Empowered Committee headed by CM and an Implementation Committee headed by Chief Secretary. It is recommended that UIDAI Regional Office and State UIDICs must coordinate with the State Registrars (SRs) and Non State Registrars (NSRs) in their States to increase accountability across stakeholders and facilitate the working of NSRs in tandem with SRs.
Identify Nodal Department for Aadhaar; Identify Departments which will act as Registrars along with a nodal Officer. Other Departments which are not included as Registrars in the project at the time of enrolment, will have the option of ‘Aadhaar enabling’ their systems at a later date. The Nodal and the Registrar departments can be the same department or different departments.
Ensure MoU is signed
Identify Agency for Receiving financial assistance for enrolment: The UID Authority provides some financial support to its Registrars per successful enrolment into the UID system. To operationalise this arrangement, the Registrars will have to provide the details of the Registrar (name and account details) through which they would like to receive the amount.
Setup Joint Working Group – headed by the Head of the Nodal/Registrar Dept. The other members should be Officers, who can lead the Technology, Process, IEC, Applications teams from the Registrar’s side. UIDAI will nominate appropriate representatives to assist the State Government/Registrars in carrying through the entire process. Bank representatives may be included where the Financial Inclusion (FI) solution is a part of enrolment. Ensure smooth functioning and active participation of the working group during UIDAI – Registrar alignment.
Ensure deliverables / project plan activities as mentioned in the UIDAI Registrar Readiness Checklist (RRC) are executed. Update RRC along with UIDAI nodal officer and EA at each stage. Hand over the signed checklist to Regional Office/Nodal Officer.
2. Sensitization Workshops
A series of sensitization workshops are held to provide an overview of Aadhaar, enrolment and IEC approach, roles and responsibilities at State/District/ Village levels, enrolment strategy and plans.
This will be followed by a set of sub-group workshops and meetings with members of the process, technology, IEC and applications teams respectively to identify the key areas of integration and implement the same. Ensure that Registrar’s technology, process & IEC aspects are aligned with UIDAI.
A “Go Live readiness Workshop” will be scheduled 2-3 weeks before scheduled ‘go-live’ date to take stock of the implementation status on items required to start enrolments. Registrar must advise UIDAI’s focal point on modalities for setting up the on-boarding workshop and should ensure that the required stakeholders and members of working group attend the workshop.
Define the role of Civil Society Organizations (CSOs) in the enrolment process and develop a panel of CSOs at the local level who can help enrol marginalized communities. Social Inclusion is a mandatory requirement for registrars. Special enrolment drives should be initiated by registrars in consultation with ROs for the underprivileged, various vulnerable groups and disabled persons.

Who is a Registrar?

How will children be captured in the database?

How will the biometric of the differently-abled and people with no finger prints or rugged hands e.g. beedi workers or people with no fingers be captured?

How do I enter data in local language?

What do you mean when you say that a particular language is supported?

What languages are supported?

How do I make local language the primary source for data entry?

What are the common issues seen with Indian Language Input?

How do I import pre-enrolment data in local language?

What language will the database be maintained? In what language will authentication services be provided? In what language will communication between UIDAI and the resident take place?

Is training mandatory?

Who will train the EA Operators/Supervisor & Operator CELC?

What are the different types of Training available in UIDAI?

What is the duration of training?

What are the different categories of Training Material available?

Where can one access Training Material?

Is testing mandatory for working as Enrolment Agency Operator/Supervisor or Operator CELC under UIDAI?

Is there any basis qualification required for certification?

Is Aadhaar Number mandatory for the Certification?

Where is the question bank for Certification test available?

What is the structure of the certification test?

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