FAQs

Please check if your SMS service is working properly. In case of any issue with respect to the SMS not being sent, kindly contact your telecom service provider. It may be a case of bad network or non-functioning SMS service or low Balance etc

OTP Auhtentication is must for Aadhaar Lock/unlock and Biometric Lock/unlock Function. You don’t need OTP for VID Generation & Retrieval function.

To get OTP send SMS -> GETOTPLAST 4 or 8 DIGITs of Aadhaar Number

Example - GETOTP 1234.

Unique Identification Authority of India (UIDAI) has introduced a service called “Aadhaar Services on SMS” which enables Aadhaar Number holders, who do not have access to internet/resident portal/m-Aadhaar etc. to use various Aadhaar services like Virtual ID generation/retrieval, Aadhaar lock/unlock etc. through SMS.

• Aadhaar Number holder can avail Aadhaar Service by sending SMS from Registered Mobile to 1947.
• Aadhaar Number holder can perform VID Generation/Retrieval, Lock/Unlock Aadhaar Number etc. by sending an SMS in the given format to 1947 from their registered mobile number.
• For More details on Virtual ID (VID) please visit: https://uidai.gov.in/contact-support/have-any-question/284-faqs/aadhaar-online-services/virtual-id-vid.html

Aadhaar letter is laminated paper based document issued to the Aadhaar number holders after enrolment or update.  Aadhaar PVC Card is PVC based durable and easy to carry card with multiple security features.  Aadhaar PVC card is equally valid. 

After receiving order for Aadhaar PVC Card from the Aadhaar number holder, UIDAI  hands over printed Aadhaar Card to DoP within 5 working days (excluding the date of request). Aadhaar PVC Card is delivered via SPEED POST Service of India Post in line with existing delivery norms to the address registered  in aadhaar database. An Aadhaar Number holder may track delivery status using DoP Tracking Services on https://www.indiapost.gov.in/_layouts/15/dop.portal.tracking/trackconsignment.aspx

Yes. 

The different forms of Aadhaar are Aadhaar Letter, Aadhaar PVC card, eAadhaar and mAadhaar. All forms of Aadhaar are equally valid and acceptable.

“Order Aadhaar PVC Card” is an online service launched by UIDAI which facilitates the Aadhaar holder to get their Aadhaar details printed on PVC card by paying nominal charges.

This card contains security features like:
1. Tamper proof QR Code
2. Micro text
3. Ghost image
4. Issue Date & Details as on Date
5. Guilloche Pattern
6. Embossed Aadhaar Logo

Charges to be paid are Rs.75/- (Inclusive of GST & speed post charges).