FAQs

No. Anyone with a smartphone can install and use mAadhaar App.
Without a registered mobile number, Aadhaar number holder will be able to avail only few services such as Order Aadhaar PVC card, Locate Enrolment Center, Verify Aadhaar, Scanning QR code etc.
However registered mobile number is mandatory to create the profile in mAadhaar and use the same as digital identity and avail all other Aadhaar services. The OTP will be sent only to registered mobile for creating the profile in mAadhaar.

MyAadhaar portal is a login based portal containing an array of Aadhaar related services. An Aadhaar Number holder may visit MyAadhaar by clicking on https://myaadhaar.uidai.gov.in/

An Aadhaar Number holder can login MyAadhaar portal using Aadhaar number and OTP received on registered mobile number.

Few services like QR code scan, Book an Appointment, Order Aadhaar PVC card, Check Enrolment status, Locate Enrolment Center, File a complaint etc. can be accessed without registered mobile number on MyAadhaar portal.

An Aadhaar Number holder can avail all Aadhaar related online services in few clicks using MyAadhaar portal which are categorized on Homepage with relevant icons and FAQ sections.

mAadhaar is mobile based application for smartphones on Android or iOS, whereas myAadhaar is a login based portal where Aadhaar number holder can avail an array of Aadhaar based online services. 

No, it is not mandatory to provide a mobile number or email id for Aadhaar enrolment of Resident Indian (email is mandatory for NRI and Resident Foreign National).
But it is always recommended to provide a mobile number and email id so that you get updates regarding your Aadhaar application status and can get a number of services based on Aadhaar through OTP-based authentication.

Aadhaar has an inclusive approach and its enrolment/ update processes are accessible to all including persons with disabilities. The Regulation 6 of Aadhaar (Enrolment and update) Regulations, 2016 provides for enrolment of individuals with biometric exceptions, which inter-alia lays down that:

1. For Individuals seeking enrolment who are unable to provide fingerprints, owing to reasons such as injury, deformities, amputation of the fingers/ hands or any other relevant reason, only Iris scans of such individuals will be collected.
2. For Individuals seeking enrolment who are unable to provide any biometric information contemplated by these regulations, the Authority shall provide for handling of such exceptions in the enrolment and update software, and such enrolment shall be carried out as per the procedure as may be specified by the Authority for this purpose.
Too may also refer Biometric Exception Enrolment Guidelines available at the following link -
https://uidai.gov.in/images/Biometric_exception_guidelines_01-08-2014.pdf

You can update Demographics details  (Name, Address, DoB, Gender, Mobile & Email id, Documents (POI&POA))  and/or Biometrics (Fingerprints, Iris & Photograph) details at enrolment centre based on the services available. You can locate an Aadhaar centre with service available details at  Bhuvan portal: Bhuvan Aadhaar Portal

In case your update request rejected for exceeding the limit, you have to re-enrol for update at any Aadhaar Enrolment/Update Centre as per the process defined for exception handling.

The detailed process is available at :
Name/Gender - https://www.uidai.gov.in//images/SOP_dated_28-10-2021-Name_and_Gender_update_request_under_exception_handling_process_Circular_dated_03-11-2021.pdf
DOB - https://uidai.gov.in/images/SOP_for_DOB_update.pdf
Once your request is rejected, you have to call 1947 or send a request through This email address is being protected from spambots. You need JavaScript enabled to view it. requesting for exceptional handling through regional office.

You shall be provided with SRN number to track the status of the request.
Regional office shall process your request after detailed enquiry.

Details of Regional Offices is available at: Regional Offices

In case you have lost/do not possess the mobile number anymore that is registered with Aadhaar, you have to personally visit the nearest Aadhaar Seva Kendra for updation of mobile number.

Following limits are applicable for the update of Aadhaar information:
Name: Twice in Life Time
Gender: Once in Life Time
Date of Birth: Once in Life Time

For minor corrections in your name or change in name, kindly visit nearest Aadhaar Seva Kendra.

POA document as per supporting document list will be required. Visit List of Supporting Documents

List of supporting documents is available here Click here for List of Supporting Documents

Please select the appropriate document from the list and provide a scan/image of the same while undertaking address update.

You will be prompted to upload scan/image of the supporting document in pdf or jpeg format in the Update Address online Service. Please upload correct supporting document for processing of your request. For certain documents like Passport, Rent and Property agreement, image of multiple pages would be required.

At present you can not update your local language through online portal. 

At Present this feature is not supported by online portal, and to update Date of Birth (DoB) kindly visit nearest Aadhaar Seva Kendra with DoB proof document. 

No. You can update your Date of Birth (DoB) only once. Further Dated of Birth (DoB) can be changed under exceptional circumstances, kindly call 1947 in this regard.

No, your Aadhaar number will remain same even after the update.

An Aadhaar number holder can cancel the update request from the ‘Requests’ space in the myAadhaar dashboard until the request is picked up for further processing. If cancelled, the amount paid will be refunded to the account within 21 days

An Aadhaar number holder can view his/her update requests inside the ‘Requests’ space inside the myAadhaar dashboard.

Relationship details are a part of address field in Aadhaar. This has been standardized to C/o (Care of). Filling this is optional.

Aadhaar update requests to be supported by valid/proper documents. In case the a valid document in the name of the applicant is not submitted along with the request, the same shall be rejected. Ensure to follow the below, before you submit a new update request.

1. The document should be a Valid document, as per document list List of Supporting Document
2. Document is in the name of the Aadhaar number holder for whom update request is submitted.
3. Address details entered should match the address with the address mentioned in the document.
4. Image uploaded should be clear and colored scan of original document.

Through this online portal, you can perform only Address and Document update.
For any other update, kindly visit the nearest Aadhaar Seva Kendra.

A Smartphone/Tablet can be used for face authentication which meets the specifications as laid down in UIDAI Face RD API (subject to change time to time)

Face authentication has been introduced by UIDAI as an additional mode of authentication. Anyone who has a valid Aadhaar can authenticate using this mode of authentication.

If you have availed SMS alerts facility from the concerned bank where your DBT account is opened, then the bank will send out SMS alerts when you get DBT funds in account. Alternatively, you can also check your account balance using ATM, microATM/ Bank Mitra, internet/mobile banking or through phone-banking.

i) If you do not have Aadhaar, please visit nearest Aadhaar enrolment centre to enroll for Aadhaar.
ii) Till the time Aadhaar is assigned to you, you may present your Aadhaar enrolment ID (EID) and other alternate ID documents as per the scheme requirements for getting the benefits.

To receive DBT benefits in your bank account, please visit the bank branch where you have opened the account and request the bank to link your Aadhaar with your account by filling up the mandate and consent form of the bank. This account will be seeded with NPCI-mapper by the bank to operate as DBT enabled account. 

4(a) How can I check my bank seeding status?

You can check your bank seeding status from - https://myaadhaar.uidai.gov.in/ . However, it may be noted that, the information provided through the link is fetched from the server of National Payment Corporation of India (NPCI). UIDAI is not responsible for its correctness. The information fetched is not stored by UIDAI. Alternatively you can check your bank seeding status from the website of NPCI through following link - https://base.npci.org.in/catalog/seedingRequestDetails

Yes. The notifications issued by the Central or State Governments have the provisions for exception handling mechanism to handel such cases.

এমআধাৰ এপ ভাৰতৰ ভিতৰত যিকোনো ঠাইতে ব্যৱহাৰ কৰিব পাৰি। এমআধাৰ এটা ৱালেটত আধাৰ কাৰ্ডতকৈ বেছি। এফালে বিমানবন্দৰ আৰু ৰে'লৱেৰ দ্বাৰা এমআধাৰ প্ৰ'ফাইলটো বৈধ পৰিচয় পত্ৰ হিচাপে গ্ৰহণ কৰা হয় আৰু আনহাতে আধাৰ নম্বৰ ধাৰকে এপটোত থকা সুবিধা আৰু সেৱাসমূহ ব্যৱহাৰ কৰিব পাৰে।

নহয়, কেৱল ঠিকনা আপডেট কৰিবলৈ এমআধাৰ এপ্প ব্যৱহাৰ কৰিব পাৰি।

মুখ্য ডেশ্বব'ৰ্ডত ওপৰৰ প্ৰ'ফাইল সাৰাংশত (চিয়ান টেবত প্ৰ'ফাইল ছবি, নাম আৰু আধাৰ নম্বৰ) টেপ কৰি প্ৰ'ফাইলটো চাব পাৰি।

কেৱল পঞ্জীভুক্ত ম'বাইল নম্বৰৰ সৈতে সংযুক্ত আধাৰ থকা কোনোবাইহে এমআধাৰ এপত আধাৰ প্ৰ'ফাইল সৃষ্টি কৰিব পাৰে। তেওঁলোকে যিকোনো স্মাৰ্টফোনত ইনষ্টল কৰা এপএটাত তেওঁলোকৰ প্ৰ'ফাইল পঞ্জীয়ন কৰিব পাৰে। অৱশ্যে অ'টিপি কেৱল তেওঁলোকৰ পঞ্জীভুক্ত ম'বাইললৈ প্ৰেৰণ কৰা হ'ব। আধাৰ প্ৰ'ফাইল পঞ্জীয়ন কৰাৰ পদক্ষেপবোৰ তলত দিয়া হৈছে:

এপ্পটো মুকলি কৰক।
মুখ্য ডেশ্বব'ৰ্ডৰ ওপৰত ৰেজিষ্টাৰ আধাৰ টেবত টেপ কৰক
4 টা অংকৰ পিন/পাছৱৰ্ড সৃষ্টি কৰক (এই পাছৱৰ্ডটো মনত ৰাখক, কিয়নো প্ৰ'ফাইলত প্ৰৱেশ কৰাৰ প্ৰয়োজন হ'ব)
বৈধ আধাৰ প্ৰদান কৰক আৰু বৈধ কেপচা প্ৰবিষ্ট কৰক
বৈধ ওটিপি প্ৰবিষ্ট কৰক আৰু দাখিল কৰক
প্ৰ'ফাইলটো পঞ্জীয়ন কৰা উচিত
পঞ্জীভুক্ত টেবে এতিয়া পঞ্জীভুক্ত আধাৰ নাম প্ৰদৰ্শন কৰিব
তলৰ মেনুত মোৰ আধাৰ টেবত টেপ কৰক
4-অংকৰ পিন/পাছৱৰ্ড প্ৰবিষ্ট কৰক
মোৰ আধাৰ ডেশ্বব'ৰ্ড দেখা গৈছে

মাইআধাৰ পৰ্টেল হৈছে আধাৰ সম্পৰ্কীয় সেৱাসমূহৰ এটা এৰে থকা এটা প্ৰৱেশ ভিত্তিক পৰ্টেল। এজন আধাৰ নম্বৰধাৰীয়ে https://myadhaar.uidai.gov.in/ ত ক্লিক কৰি MyAadhaar চাব পাৰে।

নামভৰ্তি বিচৰা ব্যক্তিজনৰ আধাৰত কোনটো ঠিকনা ৰেকৰ্ড কৰিব লাগিব সিদ্ধান্ত লোৱাৰ বিকল্প আছে যাৰ বাবে বৈধ পি.ও.এ. দস্তাবেজ উপলব্ধ।  আধাৰত পঞ্জীয়ন কৰা ঠিকনাত আধাৰ পত্ৰ প্ৰদান কৰা হ'ব।

হয়, এবাৰ আপোনাৰ আধাৰ সৃষ্টি হ’লে ইআধাৰ অনলাইনত ডাউনলোড কৰিব পাৰিব।

At this time there is no expiry period defined for VID. VID will be valid till the time a new VID is generated by the Aadhaar number holder.

After the minimum validity period (currently set as 1 calender day or after midnight 12), Aadhaar number holder may requests regeneration of a new VID. In this way, new VID will be generated and the previous VID will be deactivated.
In case, if Aadhaar number holder opts for retrieval of VID, the last active VID will be sent to the Aadhaar number holder through SMS. Aadhaar number holder will have to type “RVIDLast 4 digits of Aadhaar Number” and send it to 1947 through the registered Mobile Number.

No. Since VID is temporary and can be changed by the Aadhaar number holder, storing VID has no value. Agencies should not store VID in any database or logs.

Yes, Aadhaar number holder consent is necessary for VID based authentication. Agency is required to inform the Aadhaar number holder the purpose for authentication and collect explicit consent for performing authentication.

Yes, mobile number should be registered to Aadhaar for using online services.

Aadhaar QR code can be used for verification of identity in offline mode. 'Aadhaar QR Code Scanner' app for smartphones and Windows based QR code scanning application  works in Offline mode and does not require internet for scanning purpose.

Public certificate for Digital signature validation can be downloaded from here.

After Locking UID if Aadhaar number holder forgot VID, Aadhaar number holder can make use of SMS service to Retrieve 16 digit VID. Aadhaar number holder will receive VID on his/her register mobile number.

Send SMS to 1947 from Aadhaar Register mobile number,
RVID Space last 4 or 8 digit of UID.

Ex:- RVID 1234

For Unlocking UID Aadhaar number holder should have latest 16 digit VID and if Aadhaar number holder forgot 16 digit VID he can retrieve latest VID through SMS services

RVID Space last 4 or 8 digit of UID. SMS to 1947. Ex- RVID 1234

To unlock UID, Aadhaar number holder may visit UIDAI website (https://resident.uidai.gov.in/aadhaar-lockunlock), select Unlock radio button, Enter Latest VID and security Code and click on send OTP or select TOTP and click on Submit. Your UID will be unlocked successfully.
Aadhaar number holder may also use Aadhaar lock or unlock service through mAadhaar app.

For Locking UID, Aadhaar number holder should have 16 digit VID number and it's a pre-requisite for locking. If Aadhaar number holder don't have VID can generate via SMS Service or UIDAI website (www.myaadhaar.uidai.gov.in).

SMS Service. GVID space last 4 or 8 digit of UID. SMS to 1947. Ex- GVID 1234.

Aadhaar number holder may visit UIDAI website (https://resident.uidai.gov.in/aadhaar-lockunlock), Under My Aadhaar tab, Click on Aadhaar Lock & Unlock services. Select UID Lock Radio Button and enter UID Number, Full Name, and Pin Code as in latest details and enter Security code. Click on Send OTP or select TOTP and click on submit. Your UID will be locked successfully.

For an Aadhaar number holder, security and privacy of personal data is always a primary concern. To strengthen the security of his/her Aadhaar number and to provide control to the Aadhaar number holder, UIDAI provide a mechanism of locking and unlocking Aadhaar number (UID).

Aadhaar number holder can lock his or her Aadhaar (UID) via UIDAI website (www.myaadhaar.uidai.gov.in) or through mAadhaar app.

By doing this Aadhaar number holder cannot perform any sort of Authentication using UID, UID Token & VID for Biometrics, Demographic & OTP modality

If Aadhaar number holder wants to unlock UID he/she can do so by using latest VID, through UIDAI website or mAadhaar app.
After unlocking Aadhaar (UID), Aadhaar number holder can perform authentication using UID, UID Token & VID.

For Locking Aadhaar Number:

Send OTP request as -> GETOTPLAST 4 or 8 DIGITs of Aadhaar Number Then send Locking Request as -> LOCKUIDLast 4 or 8 DIGIT of Aadhaar Number6 DIGIT OTP

You will get a confirmation message for your request. Once it is locked you will not be able to perform any form of Authentication (Biometric, Demographic or OTP) using your Aadhaar Number. However, you can still use your latest Virtual ID for performing Authentication.

For Un-Locking Aadhaar Number you must have your latest Virtual ID.

Send OTP request with last 6 or 10 DIGITs of Virtual ID number as ->

GETOTPLAST 6 or 10 DIGITs Virtual ID

Then send Unlocking Request as -> UNLOCKUIDLAST 6 or 10 DIGIT Virtual ID 6 DIGIT OTP

Please check if your SMS service is working properly. In case of any issue with respect to the SMS not being sent, kindly contact your telecom service provider. It may be a case of bad network or non-functioning SMS service or low Balance etc

OTP Auhtentication is must for Aadhaar Lock/unlock and Biometric Lock/unlock Function. You don’t need OTP for VID Generation & Retrieval function.

To get OTP send SMS -> GETOTPLAST 4 or 8 DIGITs of Aadhaar Number

Example - GETOTP 1234.

Unique Identification Authority of India (UIDAI) has introduced a service called “Aadhaar Services on SMS” which enables Aadhaar Number holders, who do not have access to internet/resident portal/m-Aadhaar etc. to use various Aadhaar services like Virtual ID generation/retrieval, Aadhaar lock/unlock etc. through SMS.

• Aadhaar Number holder can avail Aadhaar Service by sending SMS from Registered Mobile to 1947.
• Aadhaar Number holder can perform VID Generation/Retrieval, Lock/Unlock Aadhaar Number etc. by sending an SMS in the given format to 1947 from their registered mobile number.
• For More details on Virtual ID (VID) please visit: https://uidai.gov.in/contact-support/have-any-question/284-faqs/aadhaar-online-services/virtual-id-vid.html

Aadhaar letter is laminated paper based document issued to the Aadhaar number holders after enrolment or update.  Aadhaar PVC Card is PVC based durable and easy to carry card with multiple security features.  Aadhaar PVC card is equally valid. 

After receiving order for Aadhaar PVC Card from the Aadhaar number holder, UIDAI  hands over printed Aadhaar Card to DoP within 5 working days (excluding the date of request). Aadhaar PVC Card is delivered via SPEED POST Service of India Post in line with existing delivery norms to the address registered  in aadhaar database. An Aadhaar Number holder may track delivery status using DoP Tracking Services on https://www.indiapost.gov.in/_layouts/15/dop.portal.tracking/trackconsignment.aspx

Yes. 

The different forms of Aadhaar are Aadhaar Letter, Aadhaar PVC card, eAadhaar and mAadhaar. All forms of Aadhaar are equally valid and acceptable.

“Order Aadhaar PVC Card” is an online service launched by UIDAI which facilitates the Aadhaar holder to get their Aadhaar details printed on PVC card by paying nominal charges.

This card contains security features like:
1. Tamper proof QR Code
2. Hologram
3. Micro text
4. Ghost image
5. Issue Date & Print Date
6. Guilloche Pattern
7. Embossed Aadhaar Logo

Charges to be paid are Rs.50/- (Inclusive of GST & speed post charges).

"Aadhaar PVC Card" request can be raised by visiting the UIDAI Official Website (https://www.uidai.gov.in or https://myaadhaar.uidai.gov.in/genricPVC ) or mAadhaar application. 

1. Please Visit https://uidai.gov.in or  https://myaadhaar.uidai.gov.in/genricPVC Click on “Order Aadhaar Card” Service.
2. Enter your 12 digit Aadhaar Number (UID) or 16 digit Virtual Identification Number (VID) or 28 digits Enrollment ID.
3. Enter the security code
4. If you have TOTP, choose option “I have TOTP” by clicking in check box else Click on “Request OTP” button.
5. Enter OTP/TOTP received on registered mobile number.
6. Click on the check box against “Terms and Conditions”. (Note: Click on hyper link to see details).
7. Click on “Submit” Button to complete OTP/TOTP verification.
8. On next screen, preview of the Aadhaar details will appear for verification by Aadhaar number holder before placing the order for reprint.
9. Click on “Make payment”. You will be re-directed to Payment Gateway page with payment options as Credit/Debit Card, Net banking and UPI.
10. After successful payment, receipt will get generated having digital signature which can be downloaded by Aadhaar number holder in PDF format. Aadhaar number holder will also get the Service Request Number via SMS.
11. Aadhaar number holder can track the status of SRN till dispatch of Aadhaar Card on Check Aadhaar Card Status.
12. SMS containing AWB number will also be sent once dispatched from DoP. Aadhaar number holder can further track delivery status by visiting DoP website.

Please Visit https://uidai.gov.in or Click on “Order Aadhaar Card” Service or mAadhaar application
Enter your 12 digit Aadhaar Number (UID) or or 28 digits Enrollment ID.
Enter the security code
Click on check box “If you do not have a registered mobile number, please check in the box”.
Please enter Non-Registered / Alternate Mobile Number. Preview will not be available for Aadhaar number holders ordering using non-registered mobile number.
Rest of the steps for ordering remains the same.

Presently, following online payment modes are available for making payment:-

Credit Card
Debit Card
Net Banking
UPI
Paytm

SRN is 14 digits Service Request Number which is generated after raising request for Aadhaar update. It will be generated once you start submitting the request. Till the completion of the transaction 'resume' option shall be available.

Airway Bill Number is the tracking number that is generated by DoP i.e. India Speed Post for the assignment/product that they deliver.

If Aadhaar number holder wants some changes in the details of printed Aadhaar letter or PVC Card, then he/she first need to update their Aadhaar by visiting Enrollment Center or MyAadhaar portal (depending on update) and then raise the request for Aadhaar PVC Card only after update is successful

The documents can be submitted online through  MyAadhaar Portal or at any Aadhaar Enrolment Centre. For a tutorial video in this regard, please click here https://www.youtube.com/watch?v=1jne0KzFcF8 

You can submit the documents whenever you are in India, through online or by visiting Aadhaar Centre.

Aadhaar number holders are suggested to update documents in Aadhaar at least once in 10 years. Once you receive any communication in this regard, it is suggested to update the documents at an early date.

For submission of documents at an Aadhaar centre, the applicable charge is Rs. 50.
Submission of documents may also be done through myAadhaar portal.

Please go to Bhuvan Aadhaar Portal
For locating nearby Aadhaar centres, click on the ‘Centres Nearby’ tab. Enter your location details to view nearby Aadhaar centres.
For locating the Aadhaar centres within your PIN code area, click on the ‘Search by PIN Code’ tab. Enter your area PIN code to view Aadhaar centres in that area.

You can update any demographic details in Aadhaar by visiting any Aadhaar Enrolment centre

You can update your address online through myAadhaar portal or by visiting any Aadhaar Enrolment Centre by enrolling with valid POA document.

Please visit MyAadhaar Portal, and log in using your Aadhaar number and one-time password (OTP) received on your registered mobile number.

List of supporting documents is available at - List of Supporting Document

To update document, you have to submit your Proof of Identity (POI) and Proof of Address (POA).

Some common documents accepted as both POI and POA:
Ration card
Voter identity card
Bhamashah, Domicile Certificate, Resident Certificate, Jan-Aadhaar, MGNREGA/ NREGS Job Card, Labour Card etc.
Indian passport
Passbook with photograph issued by Public Sector Bank along with certificate by branch manager/incharge

Some common documents accepted as POI only:

School leaving certificate / school transfer certificate with photograph
Marksheet/certificate issued by recognised Board of Education or University with photograph
PAN/e-PAN card
CGHS Card
Driving license

Some common documents accepted as POA only:

Electricity, water, gas or telephone/mobile/broadband bill (not more than three months old)
Duly signed and stamped Scheduled Commercial Bank / Post Office passbook with photograph
Duly signed and stamped Scheduled Commercial Bank / Post Office account/credit-card statement (not more than three months old)
Valid rent, lease or leave & licence agreement
Certificate issued in UIDAI Standard Certificate format by designated officers
Property tax receipt (not more than one year old)
Detailed list of supporting documents is available at - List of Supporting Document